ChaseData Call Center Software vs Nextiva VoIP Call Center

Likelihood to Recommend

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.

Read full review

Arnie Francisco

CRM Administrator

Change3 EnterprisesMarketing & Advertising, 11-50 employees

View all 2 answers on this topic

Feature Rating Comparison

ChaseData Call Center Software

Nextiva VoIP Call Center

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

Interactive voice response

REST APIs

Multichannel integration

CRM software integration

ChaseData Call Center Software

Nextiva VoIP Call Center

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Analytics / reporting
Intuitive campaign management
Data management

Read full review

Verified User

Director in Information Technology

Market Research Company, 11-50 employees

View all 2 answers on this topic

Call recordings are crystal clear
Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
User tracking helps us accurately measure availability and overall weekly performance.

Read full review

Verified User

Account Manager in Other

Construction Company, 51-200 employees

View all 2 answers on this topic

Cons

Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.

Read full review

Arnie Francisco

CRM Administrator

Change3 EnterprisesMarketing & Advertising, 11-50 employees

View all 2 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Nextiva VoIP Call Center 10.0

Based on 1 answer

They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.

Read full review

Arnie Francisco

CRM Administrator

Change3 EnterprisesMarketing & Advertising, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Read full review

Verified User

Director in Information Technology

Market Research Company, 11-50 employees

View all 2 answers on this topic

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

Read full review

Verified User

Account Manager in Other

Construction Company, 51-200 employees

View all 2 answers on this topic

Return on Investment

It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

Nextiva has increased our employee phone coverage and availability by 27%

Read full review

Verified User

Account Manager in Other

Construction Company, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ChaseData Call Center Software Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva VoIP Call Center Editions & Modules

Edition

Pro	$50¹
Enterprise	$100¹

per user per month

Additional Pricing Details

—

Rating Summary

ChaseData Call Center Software

Nextiva VoIP Call Center

ChaseData Call Center Software

Nextiva VoIP Call Center