2 Ratings
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Score 9 out of 100
11 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Validate callers

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Outbound response

8.0
80%
2 Ratings
9.5
95%
3 Ratings

Call forwarding

7.0
70%
1 Rating
9.0
90%
3 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.5
85%
3 Ratings

Warm transfer

7.0
70%
1 Rating
9.5
95%
3 Ratings

Predictive dialing

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Call scripts

7.0
70%
1 Rating
9.0
90%
2 Ratings

Call tracking

8.0
80%
2 Ratings
8.5
85%
3 Ratings

Interactive voice response

N/A
0 Ratings
10.0
100%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
2 Ratings

Multichannel integration

N/A
0 Ratings
10.0
100%
2 Ratings

CRM software integration

N/A
0 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 9/9 features

Inbound call routing

7.0
70%
1 Rating
9.5
95%
3 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
10.0
100%
2 Ratings

Recording

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Quality management

7.0
70%
1 Rating
9.0
90%
3 Ratings

Call analytics

9.0
90%
2 Ratings
9.0
90%
3 Ratings

Historical reporting

9.0
90%
2 Ratings
10.0
100%
3 Ratings

Live reporting

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Customer surveys

N/A
0 Ratings
9.0
90%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.0

Nextiva VoIP Call Center

80%
4 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
ANTOINE FOREMAN | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Arnie Francisco | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 per user per month

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
ANTOINE FOREMAN | TrustRadius Reviewer

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