What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
- Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.6
ChaseData Call Center Software
76%
9.3
Nextiva VoIP Call Center
93%
Nextiva VoIP Call Center ranks higher in 13/13 features
Nextiva VoIP Call Center ranks higher in 13/13 features
Agent dashboard
8.0
80%
2 Ratings
9.0
90%
3 Ratings
Validate callers
8.0
80%
2 Ratings
10.0
100%
3 Ratings
Outbound response
8.0
80%
2 Ratings
9.5
95%
3 Ratings
Call forwarding
7.0
70%
1 Rating
9.0
90%
3 Ratings
Click-to-call (CTC)
7.0
70%
1 Rating
8.5
85%
3 Ratings
Warm transfer
7.0
70%
1 Rating
9.5
95%
3 Ratings
Predictive dialing
8.0
80%
2 Ratings
10.0
100%
2 Ratings
Call scripts
7.0
70%
1 Rating
9.0
90%
2 Ratings
Call tracking
8.0
80%
2 Ratings
8.5
85%
3 Ratings
Interactive voice response
N/A
0 Ratings
10.0
100%
2 Ratings
REST APIs
N/A
0 Ratings
9.0
90%
2 Ratings
Multichannel integration
N/A
0 Ratings
10.0
100%
2 Ratings
CRM software integration
N/A
0 Ratings
9.0
90%
2 Ratings
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%
9.5
Nextiva VoIP Call Center
95%
Nextiva VoIP Call Center ranks higher in 9/9 features
Nextiva VoIP Call Center ranks higher in 9/9 features
Inbound call routing
7.0
70%
1 Rating
9.5
95%
3 Ratings
Omnichannel inbound routing
7.0
70%
1 Rating
10.0
100%
2 Ratings
Recording
8.0
80%
2 Ratings
9.0
90%
3 Ratings
Quality management
7.0
70%
1 Rating
9.0
90%
3 Ratings
Call analytics
9.0
90%
2 Ratings
9.0
90%
3 Ratings
Historical reporting
9.0
90%
2 Ratings
10.0
100%
3 Ratings
Live reporting
8.0
80%
2 Ratings
10.0
100%
3 Ratings
Customer surveys
N/A
0 Ratings
9.0
90%
2 Ratings
Customer interaction analytics
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings
8.0
Nextiva VoIP Call Center
80%
4 Ratings
Support Rating
ChaseData Call Center Software
N/A
0 Ratings
10.0
Nextiva VoIP Call Center
100%
1 Rating
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nextiva VoIP Call Center
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
Telecommunications Engineer
Insight GlobalHospital & Health Care, 501-1000 employees
Pros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesNextiva VoIP Call Center
- Accommodating customer hotline.
- Lower rate.
- User friendly recording portal.
CRM Administrator
Change3 EnterprisesMarketing & Advertising, 11-50 employees
Cons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nextiva VoIP Call Center
- The admin portal is cumbersome to use and times out too frequently.
- The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
- The click-to-call feature inside of our CRM is finicky and often needs resetting.

Verified User
Account Manager in Other
Construction Company, 51-200 employeesPricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChaseData Call Center Software Editions & Modules
—
Additional Pricing Details
—Nextiva VoIP Call Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 per user per month
Nextiva VoIP Call Center Editions & Modules
Edition
Pro | $501 |
---|---|
Enterprise | $1001 |
- per user per month
Additional Pricing Details
—Support Rating
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
Nextiva VoIP Call Center
Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
CRM Administrator
Change3 EnterprisesMarketing & Advertising, 11-50 employees
Alternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesNextiva VoIP Call Center
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

Verified User
Account Manager in Other
Construction Company, 51-200 employeesReturn on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nextiva VoIP Call Center
- Set up in over 5 locations nationwide.
- 300+ users with 75% working remotely.
- Looking at adding addition 100+ users in the near future due to demand.
Telecommunications Engineer
Insight GlobalHospital & Health Care, 501-1000 employees