2 Ratings
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Score 9 out of 100
8 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Nextiva VoIP Call Center
10.0
Agent dashboard
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Validate callers
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Outbound response
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Call forwarding
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Warm transfer
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Predictive dialing
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Call scripts
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Call tracking
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Interactive voice response
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0
REST APIs
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0
Multichannel integration
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0
CRM software integration
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Nextiva VoIP Call Center
10.0
Inbound call routing
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Recording
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Quality management
ChaseData Call Center Software
7.0
Nextiva VoIP Call Center
10.0
Call analytics
ChaseData Call Center Software
9.0
Nextiva VoIP Call Center
10.0
Historical reporting
ChaseData Call Center Software
9.0
Nextiva VoIP Call Center
10.0
Live reporting
ChaseData Call Center Software
8.0
Nextiva VoIP Call Center
10.0
Customer surveys
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0
Customer interaction analytics
ChaseData Call Center Software
Nextiva VoIP Call Center
10.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Nextiva VoIP Call Center
9.9

Support Rating

ChaseData Call Center Software
Nextiva VoIP Call Center
10.0

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