What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
TelebuHub
8.9
Agent dashboard
ChaseData Call Center Software
8.0
TelebuHub
10.0
Validate callers
ChaseData Call Center Software
8.0
TelebuHub
9.0
Outbound response
ChaseData Call Center Software
8.0
TelebuHub
9.0
Call forwarding
ChaseData Call Center Software
7.0
TelebuHub
9.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
TelebuHub
9.0
Warm transfer
ChaseData Call Center Software
7.0
TelebuHub
8.0
Predictive dialing
ChaseData Call Center Software
8.0
TelebuHub
9.0
Call scripts
ChaseData Call Center Software
7.0
TelebuHub
9.0
Call tracking
ChaseData Call Center Software
8.0
TelebuHub
8.0
Interactive voice response
ChaseData Call Center Software
TelebuHub
10.0
REST APIs
ChaseData Call Center Software
TelebuHub
8.0
Multichannel integration
ChaseData Call Center Software
TelebuHub
8.0
CRM software integration
ChaseData Call Center Software
TelebuHub
10.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
TelebuHub
8.9
Inbound call routing
ChaseData Call Center Software
7.0
TelebuHub
10.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
TelebuHub
Recording
ChaseData Call Center Software
8.0
TelebuHub
9.0
Quality management
ChaseData Call Center Software
7.0
TelebuHub
8.0
Call analytics
ChaseData Call Center Software
9.0
TelebuHub
10.0
Historical reporting
ChaseData Call Center Software
9.0
TelebuHub
10.0
Live reporting
ChaseData Call Center Software
8.0
TelebuHub
9.0
Customer surveys
ChaseData Call Center Software
TelebuHub
8.0
Customer interaction analytics
ChaseData Call Center Software
TelebuHub
7.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
TelebuHub
9.0

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