What users are saying about

ChaseData Call Center Software vs TelebuHub

ChaseData Call Center Software
2 Ratings
TelebuHub
6 Ratings

ChaseData Call Center Software

2 Ratings
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Score 9 out of 100

Based on 2 reviews and ratings

TelebuHub

6 Ratings
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Score 8.8 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

  • TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.4

TelebuHub

94%
TelebuHub ranks higher in 13/13 features
TelebuHub ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
10.0
100%
3 Ratings

Validate callers

8.0
80%
2 Ratings
9.4
94%
3 Ratings

Outbound response

8.0
80%
2 Ratings
9.4
94%
3 Ratings

Call forwarding

7.0
70%
1 Rating
9.7
97%
3 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
9.4
94%
3 Ratings

Warm transfer

7.0
70%
1 Rating
8.7
87%
3 Ratings

Predictive dialing

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Call scripts

7.0
70%
1 Rating
9.4
94%
3 Ratings

Call tracking

8.0
80%
2 Ratings
9.4
94%
3 Ratings

Interactive voice response

N/A
0 Ratings
10.0
100%
3 Ratings

REST APIs

N/A
0 Ratings
9.1
91%
3 Ratings

Multichannel integration

N/A
0 Ratings
9.1
91%
3 Ratings

CRM software integration

N/A
0 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
9.3

TelebuHub

93%
TelebuHub ranks higher in 8/9 features
TelebuHub ranks higher in 8/9 features

Inbound call routing

7.0
70%
1 Rating
9.6
96%
3 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
N/A
0 Ratings

Recording

8.0
80%
2 Ratings
9.4
94%
3 Ratings

Quality management

7.0
70%
1 Rating
9.1
91%
3 Ratings

Call analytics

9.0
90%
2 Ratings
9.6
96%
3 Ratings

Historical reporting

9.0
90%
2 Ratings
10.0
100%
3 Ratings

Live reporting

8.0
80%
2 Ratings
9.0
90%
3 Ratings

Customer surveys

N/A
0 Ratings
9.1
91%
3 Ratings

Customer interaction analytics

N/A
0 Ratings
8.8
88%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
9.4

TelebuHub

94%
3 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

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Inés Prieto | TrustRadius Reviewer
Inés Prieto
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Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management

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Anonymous | TrustRadius Reviewer
Verified User
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TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration

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Dev Madhav S D | TrustRadius Reviewer
Dev Madhav S D
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Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added

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Dev Madhav S D | TrustRadius Reviewer
Dev Madhav S D
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Pricing Details

ChaseData Call Center Software

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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Anonymous | TrustRadius Reviewer
Verified User
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TelebuHub

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls

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Dev Madhav S D | TrustRadius Reviewer
Dev Madhav S D
View all 3 answers on this topic

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