ChaseData Call Center Software vs TelebuHub

Likelihood to Recommend

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Feature Rating Comparison

ChaseData Call Center Software

TelebuHub

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

Interactive voice response

REST APIs

Multichannel integration

CRM software integration

ChaseData Call Center Software

TelebuHub

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Analytics / reporting
Intuitive campaign management
Data management

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

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Ability to design IVR flow using very user-friendly IVR Studio
The remote work capability and extremely low infrastructure cost afforded by cloud deployment
User-friendly design, which makes the software very easy to navigate
Affordability and flexibility offered by the company in terms of integration

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Cons

Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Could use a mobile app, since the website performance is poor on mobile
More social media listening should be added

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Alternatives Considered

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

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No answers on this topic

Return on Investment

It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Improved CSAT scores
Agents are happy to use the software without any roadblocks remotely
Successful outreach of voice broadcast marketing campaigns
Much more organized customer query ticketing
Virtual assistant helps a lot in ticketing late-night customer calls

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ChaseData Call Center Software

TelebuHub