Likelihood to Recommend
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
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JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Read full review Pros Easy to install and configure. Easy for customers to use. Read full review JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome. Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore. Its features are concerned this application is the power solution of each and every video conference. Read full review Cons ChatBeacon is just SightMax with a fresh coat of paint. The entire agent UI is remarkably worse than SightMax. Read full review Sales service costumer call center Read full review Support Rating
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
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Before using SightMax (now ChatBeacon), we used
, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
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for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Read full review Return on Investment Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit. Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes. Read full review JivoChat is important in promoting the online learning session. Online learning was never easy before using this application and live streaming is much more feasible than any other thing. We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage. Read full review ScreenShots