What users are saying about

ChatBeacon Formerly SightMax vs JivoChat

ChatBeacon
2 Ratings
JivoChat
10 Ratings

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

JivoChat

10 Ratings
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Score 9.4 out of 100

Based on 10 reviews and ratings

Attribute Ratings

  • JivoChat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

ChatBeacon

60%
1 Rating
9.0

JivoChat

90%
3 Ratings

Support Rating

8.0

ChatBeacon

80%
2 Ratings

JivoChat

N/A
0 Ratings

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
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JivoChat

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.

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Arpad Szucs | TrustRadius Reviewer
Arpad Szucs
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Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
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JivoChat

  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.

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Samuel-Borris James | TrustRadius Reviewer
Samuel-Borris James
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Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
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JivoChat

  • Sales
  • service costumer
  • call center

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

JivoChat

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
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JivoChat

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
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JivoChat

We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.

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Arpad Szucs | TrustRadius Reviewer
Arpad Szucs
View all 3 answers on this topic

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

JivoChat

  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.

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Samuel-Borris James | TrustRadius Reviewer
Samuel-Borris James
View all 3 answers on this topic

Screenshots

ChatBeacon

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