What users are saying about
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Top Rated
50 Ratings
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Top Rated
2247 Ratings

ChurnZero

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Top Rated
50 Ratings
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Score 9.3 out of 101

Salesforce

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Top Rated
2247 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

ChurnZero

Areas, where ChurnZero is very well suited, would be:
  • Quickly finding accounts that may be at high risk of churning.
  • Identifying, at a glance, which accounts may have dropped in usage (and if this is out of the ordinary for that specific account).
  • Identifying when usage has increased on an account - this may lead to more conversations, upsell opportunities or new executive contacts.
  • Being able to run email campaigns through the system targeted at specific people or accounts.
At this time I don't really have any scenarios I've felt that ChurnZero is not well suited.
Maura Kelly profile photo

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

Security

ChurnZero
8.6
Salesforce
8.7
Role-based user permissions
ChurnZero
8.6
Salesforce
8.8
Single sign-on capability
ChurnZero
Salesforce
8.7

Platform & Infrastructure

ChurnZero
8.6
Salesforce
API
ChurnZero
8.3
Salesforce
Integration with Salesforce.com
ChurnZero
8.8
Salesforce

Customer Data Extraction / Integration

ChurnZero
8.4
Salesforce
Product usage
ChurnZero
8.5
Salesforce
Help desk / support tickets
ChurnZero
8.3
Salesforce

Customer Success Management

ChurnZero
8.4
Salesforce
NPS surveys
ChurnZero
8.3
Salesforce
Sponsor tracking
ChurnZero
7.8
Salesforce
Customer profiles
ChurnZero
8.5
Salesforce
Automated workflow
ChurnZero
8.4
Salesforce
Internal collaboration
ChurnZero
8.0
Salesforce
Customer health scoring
ChurnZero
8.6
Salesforce
Customer segmentation
ChurnZero
8.9
Salesforce

CSM Reporting & Analytics

ChurnZero
8.5
Salesforce
Customer health trends
ChurnZero
8.6
Salesforce
Engagement analytics
ChurnZero
8.6
Salesforce
Dashboards
ChurnZero
8.1
Salesforce

Sales Force Automation

ChurnZero
Salesforce
8.4
Customer data management / contact management
ChurnZero
Salesforce
8.9
Workflow management
ChurnZero
Salesforce
8.2
Territory management
ChurnZero
Salesforce
8.4
Opportunity management
ChurnZero
Salesforce
8.7
Integration with email client (e.g., Outlook or Gmail)
ChurnZero
Salesforce
8.1
Contract management
ChurnZero
Salesforce
7.8
Quote & order management
ChurnZero
Salesforce
8.1
Interaction tracking
ChurnZero
Salesforce
9.0
Channel / partner relationship management
ChurnZero
Salesforce
8.2

Customer Service & Support

ChurnZero
Salesforce
8.5
Case management
ChurnZero
Salesforce
9.0
Call center management
ChurnZero
Salesforce
8.4
Help desk management
ChurnZero
Salesforce
8.3

Marketing Automation

ChurnZero
Salesforce
7.9
Lead management
ChurnZero
Salesforce
8.2
Email marketing
ChurnZero
Salesforce
7.5

CRM Project Management

ChurnZero
Salesforce
7.9
Task management
ChurnZero
Salesforce
8.5
Billing and invoicing management
ChurnZero
Salesforce
6.7
Reporting
ChurnZero
Salesforce
8.4

CRM Reporting & Analytics

ChurnZero
Salesforce
8.5
Forecasting
ChurnZero
Salesforce
8.1
Pipeline visualization
ChurnZero
Salesforce
8.7
Customizable reports
ChurnZero
Salesforce
8.7

Customization

ChurnZero
Salesforce
8.2
Custom fields
ChurnZero
Salesforce
8.4
Custom objects
ChurnZero
Salesforce
8.4
Scripting environment
ChurnZero
Salesforce
7.9
API for custom integration
ChurnZero
Salesforce
8.1

Social CRM

ChurnZero
Salesforce
7.3
Social data
ChurnZero
Salesforce
7.4
Social engagement
ChurnZero
Salesforce
7.2

Integrations with 3rd-party Software

ChurnZero
Salesforce
8.2
Marketing automation
ChurnZero
Salesforce
8.5
Compensation management
ChurnZero
Salesforce
7.9

Platform

ChurnZero
Salesforce
7.5
Mobile access
ChurnZero
Salesforce
7.5

Pros

ChurnZero

  • I like that there are easy data exports. Often times I'm tasked with pulling usage reports, but more importantly, what are they looking at when they log in.
  • I like the alert system. My mind is often in several places so it's good to be reminded of a client that I may not have thought of in a while.
  • The segments are also great because not only am I able to create my own segments, but I'm able to be easily assigned things which helps with my organization.
No photo available

Salesforce

  • Salesforce is great at day to day organization through schedules tasks and events. It helps with efficiency as you have your required tasks laid out for you as soon as you log in.
  • Customization in Salesforce is both a blessing and a curse. If you understand how to utilize custom fields to better organize your list views and reporting it is invaluable.
  • Being able to mass email directly from the platform is great as it automatically logs the activity and streamlines the process
John Cupoli profile photo

Cons

ChurnZero

  • Due to its robust nature, it can sometimes be overwhelming to navigate.
  • Integrating with salesforce.com can have its perks and challenges, not related to ChurnZero but data integrity has to be top of mind.
Brian Hartley profile photo

Salesforce

  • More ability to generate custom rollup summaries beyond the current maximum of 15 fields. Without perfect foresight into future needs of objects that you create, you could find yourself without the ability to create what you need without resorting to APEX coding classes and triggers.
  • Reporting integration with their B2B company Pardot and B2C company ExactTarget, both owed by Salesforce.
  • Scheduling of joined or multi-block reporting.
  • Standard Order and Products objects having the ability to be fully integrated with Accounts object (A full One-to-Many relationship) including master detail relationships.
Brian Boggs profile photo

Likelihood to Renew

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Salesforce

Salesforce 8.0
Based on 34 answers
Salesforce delivers standard forms with standard fields with each object (Campaign, Lead, Opp, etc.). By nature, this cloud-based application is relatively intuitive. A proper implementation - the way you add fields, configure forms, assign permissions and develop workflows - can greatly increase usability, enabling each role to efficiently and effectively manage their day.
Rob Gottschalk profile photo

Reliability and Availability

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Salesforce

Salesforce 4.7
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

ChurnZero

ChurnZero 9.1
Based on 1 answer
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler profile photo

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

ChurnZero

We have not used any other products.
Dave Dorsey profile photo

Salesforce

Sage CRM - Sage was originally created from an Accounting perspective. Development takes longer and the customizability was limited. Integration to other communication systems was too burdensome to users.Act - Single sales tool - great if only one person is using, but any need to sync caused nothing but problems. Sharing of data was too difficult.
Benjamin Barniskis profile photo

Scalability

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

ChurnZero

  • Our churn rate has decreased significantly as we are able to spot and help the at-risk accounts before they want to cancel
Emily Mikes profile photo

Salesforce

  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison