What users are saying about
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Top Rated
134 Ratings
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Top Rated
2740 Ratings

ChurnZero

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Top Rated
134 Ratings
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Score 8.1 out of 100

Salesforce

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Top Rated
2740 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ChurnZero

ChurnZero simplifies many of the client journeys, like Onboarding and Renewal processes. It is also a great home for all [the] data about a specific client. It is also [well] suited for repetitive emails [and] tasks, as it can automate them for team members. ChurnZero can also alert you of upcoming events within your account or recent account changes. It [...] also [helps] you track anticipated churn or account growth.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce likely isn't going to be your first CRM. However, if you have a Sales team and are looking for a more advanced and possibly customizable way to run your funnel from Sales to Customer Success, you can't go wrong with Salesforce. It truly is the industry standard.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

ChurnZero
8.2
Salesforce
8.3
Role-based user permissions
ChurnZero
8.2
Salesforce
8.5
Single sign-on capability
ChurnZero
Salesforce
8.1

Platform & Infrastructure

ChurnZero
8.5
Salesforce
API
ChurnZero
8.5
Salesforce
Integration with Salesforce.com
ChurnZero
8.4
Salesforce

Customer Data Extraction / Integration

ChurnZero
8.2
Salesforce
Product usage
ChurnZero
8.3
Salesforce
Help desk / support tickets
ChurnZero
8.2
Salesforce

Customer Success Management

ChurnZero
8.2
Salesforce
NPS surveys
ChurnZero
8.5
Salesforce
Sponsor tracking
ChurnZero
7.4
Salesforce
Customer profiles
ChurnZero
8.2
Salesforce
Automated workflow
ChurnZero
8.6
Salesforce
Internal collaboration
ChurnZero
7.5
Salesforce
Customer health scoring
ChurnZero
8.6
Salesforce
Customer segmentation
ChurnZero
8.8
Salesforce

CSM Reporting & Analytics

ChurnZero
8.1
Salesforce
Customer health trends
ChurnZero
8.3
Salesforce
Engagement analytics
ChurnZero
8.2
Salesforce
Dashboards
ChurnZero
7.6
Salesforce

Sales Force Automation

ChurnZero
Salesforce
7.5
Customer data management / contact management
ChurnZero
Salesforce
8.1
Workflow management
ChurnZero
Salesforce
7.5
Territory management
ChurnZero
Salesforce
7.3
Opportunity management
ChurnZero
Salesforce
8.0
Integration with email client (e.g., Outlook or Gmail)
ChurnZero
Salesforce
6.8
Contract management
ChurnZero
Salesforce
7.4
Quote & order management
ChurnZero
Salesforce
7.4
Interaction tracking
ChurnZero
Salesforce
7.7
Channel / partner relationship management
ChurnZero
Salesforce
7.5

Customer Service & Support

ChurnZero
Salesforce
8.5
Case management
ChurnZero
Salesforce
9.0
Call center management
ChurnZero
Salesforce
8.4
Help desk management
ChurnZero
Salesforce
8.3

Marketing Automation

ChurnZero
Salesforce
7.5
Lead management
ChurnZero
Salesforce
7.7
Email marketing
ChurnZero
Salesforce
7.3

CRM Project Management

ChurnZero
Salesforce
7.2
Task management
ChurnZero
Salesforce
7.1
Billing and invoicing management
ChurnZero
Salesforce
6.7
Reporting
ChurnZero
Salesforce
7.8

CRM Reporting & Analytics

ChurnZero
Salesforce
8.1
Forecasting
ChurnZero
Salesforce
7.8
Pipeline visualization
ChurnZero
Salesforce
8.1
Customizable reports
ChurnZero
Salesforce
8.3

Customization

ChurnZero
Salesforce
7.9
Custom fields
ChurnZero
Salesforce
8.3
Custom objects
ChurnZero
Salesforce
7.9
Scripting environment
ChurnZero
Salesforce
7.5
API for custom integration
ChurnZero
Salesforce
8.0

Social CRM

ChurnZero
Salesforce
7.1
Social data
ChurnZero
Salesforce
7.0
Social engagement
ChurnZero
Salesforce
7.2

Integrations with 3rd-party Software

ChurnZero
Salesforce
7.5
Marketing automation
ChurnZero
Salesforce
7.5
Compensation management
ChurnZero
Salesforce
7.5

Platform

ChurnZero
Salesforce
7.3
Mobile access
ChurnZero
Salesforce
7.3

Pros

ChurnZero

  • Mass communication: ChurnZero helps us quickly and efficiently communicate important information to all of our accounts at once without making it seem like it's coming from some generic marketing team (all love to my marketing friends out there!)
  • Usage data: By being able to sync our customer's product usage with ChurnZero, it allows the customer success team to be proactive with accounts that may be declining in app usage to try and re-engage. Or it can help us identify who is really using our product well and reach out to them to hopefully gain a reference or case study.
  • Note-taking and activity logging: ChurnZero has made it super easy to take notes and log activities for the many accounts we manage. It seems like on nearly every page within the app, there is a function to quickly add a note or create a task for follow up. This allows to really live within the product and easily access notes from past meetings and follow up on tasks that are due soon for our customers.
James O'Neal | TrustRadius Reviewer

Salesforce

  • Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
  • User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
  • Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.
Kurt Johansen | TrustRadius Reviewer

Cons

ChurnZero

  • Too much functionality; the system is very robust and requires some time and playing around to get used to.
  • We would love to see user data on a more granular level, but this is a feature that we have not enabled yet.
  • We took a long time to implement ChurnZero, but this was a failure on our organization, not on ChurnZero's side.
  • Our first CSM was okay, but not the greatest, he was replaced before we went live with our new CSM, Chase, who is fantastic!
Greg Watkins | TrustRadius Reviewer

Salesforce

  • Sales Cloud is heavy software which needs much time for launching.
  • Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
  • It is expensive software and only large companies could purchase it conveniently.
Kelly Cokorudy | TrustRadius Reviewer

Likelihood to Renew

ChurnZero

ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Samuel Hewstone | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

ChurnZero

ChurnZero 8.0
Based on 21 answers
ChurnZero has a massive variety of features, but it takes time and dedication in setting up the platform. Fortunately, ChurnZero's support model is very helpful in setting everything up.Once the platform is part of the process and everyone on board understands it, it adds great value to our CS work.
Maximilian Celebi | TrustRadius Reviewer

Salesforce

Salesforce 7.4
Based on 63 answers
[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

ChurnZero

ChurnZero 6.4
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

ChurnZero

ChurnZero 8.8
Based on 21 answers
Their customer success team and implementation team are fantastic, and always happy to help.I've not had the best responses from their support team, but I've also not asked the most of them so far. I can't judge their entire team based on the interactions with them that I've had so far
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.1
Based on 90 answers
I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.
Anonymous | TrustRadius Reviewer

In-Person Training

ChurnZero

ChurnZero 6.4
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

ChurnZero

ChurnZero 7.5
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

ChurnZero

ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChurnZero

The in-app messaging based on certain segments was the key differentiator. Also, while they are growing as an organization and expanding their portfolio of customers, they are extremely receptive to product suggestions, most of our suggestions we have given them have been implemented and prioritized to the best of their ability.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.
However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.
Anonymous | TrustRadius Reviewer

Scalability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

ChurnZero

  • Health scores allowed us to measure accounts health and fix issues with accounts at risk due to low usage.
  • Our product team is able to use the activities/events reports to prioritize dev tasks in an efficient way, focusing on features that drive more value and therefore to allocate resources while managing the efforts and costs associated.
tal horovits | TrustRadius Reviewer

Salesforce

  • It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
  • The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
  • Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChurnZero Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ChurnZero
8.6
Salesforce
7.8

Likelihood to Renew

ChurnZero
9.1
Salesforce
10.0

Usability

ChurnZero
8.0
Salesforce
7.4

Reliability and Availability

ChurnZero
9.1
Salesforce
9.8

Performance

ChurnZero
6.4
Salesforce
9.0

Support Rating

ChurnZero
8.8
Salesforce
7.1

In-Person Training

ChurnZero
6.4
Salesforce
7.9

Online Training

ChurnZero
7.5
Salesforce
9.1

Implementation Rating

ChurnZero
6.4
Salesforce
9.4

Scalability

ChurnZero
9.1
Salesforce
10.0

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