What users are saying about
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Top Rated
192 Ratings
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Top Rated
3015 Ratings

ChurnZero

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Top Rated
192 Ratings
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Score 8.3 out of 100

Salesforce

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Top Rated
3015 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • ChurnZero ranks higher in 1 feature set: Security

Security

9.1

ChurnZero

91%
8.7

Salesforce

87%
ChurnZero ranks higher in 1/2 features

Role-based user permissions

9.1
91%
127 Ratings
8.8
88%
137 Ratings

Single sign-on capability

N/A
0 Ratings
8.6
86%
144 Ratings

Platform & Infrastructure

8.8

ChurnZero

88%

Salesforce

Feature Set Not Supported
N/A
ChurnZero ranks higher in 2/2 features

API

8.8
88%
110 Ratings
N/A
0 Ratings

Integration with Salesforce.com

8.7
87%
113 Ratings
N/A
0 Ratings

Customer Data Extraction / Integration

7.4

ChurnZero

74%

Salesforce

Feature Set Not Supported
N/A
ChurnZero ranks higher in 2/2 features

Product usage

7.9
79%
146 Ratings
N/A
0 Ratings

Help desk / support tickets

6.9
69%
116 Ratings
N/A
0 Ratings

Customer Success Management

8.2

ChurnZero

82%

Salesforce

Feature Set Not Supported
N/A
ChurnZero ranks higher in 7/7 features

NPS surveys

8.3
83%
130 Ratings
N/A
0 Ratings

Sponsor tracking

7.0
70%
50 Ratings
N/A
0 Ratings

Customer profiles

8.3
83%
142 Ratings
N/A
0 Ratings

Automated workflow

8.4
84%
146 Ratings
N/A
0 Ratings

Internal collaboration

8.0
80%
120 Ratings
N/A
0 Ratings

Customer health scoring

8.3
83%
149 Ratings
N/A
0 Ratings

Customer segmentation

8.8
88%
145 Ratings
N/A
0 Ratings

CSM Reporting & Analytics

7.9

ChurnZero

79%

Salesforce

Feature Set Not Supported
N/A
ChurnZero ranks higher in 4/4 features

Customer health trends

7.9
79%
143 Ratings
N/A
0 Ratings

Engagement analytics

8.3
83%
141 Ratings
N/A
0 Ratings

Revenue forecasting

7.7
77%
19 Ratings
N/A
0 Ratings

Dashboards

7.7
77%
147 Ratings
N/A
0 Ratings

Sales Force Automation

ChurnZero

Feature Set Not Supported
N/A
8.1

Salesforce

81%
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.4
84%
186 Ratings

Workflow management

N/A
0 Ratings
8.1
81%
177 Ratings

Territory management

N/A
0 Ratings
7.9
79%
147 Ratings

Opportunity management

N/A
0 Ratings
8.5
85%
182 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
171 Ratings

Contract management

N/A
0 Ratings
8.0
80%
144 Ratings

Quote & order management

N/A
0 Ratings
7.8
78%
136 Ratings

Interaction tracking

N/A
0 Ratings
8.3
83%
158 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
129 Ratings

Customer Service & Support

ChurnZero

Feature Set Not Supported
N/A
8.5

Salesforce

85%
Salesforce.com ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
56 Ratings

Call center management

N/A
0 Ratings
8.4
84%
42 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
46 Ratings

Marketing Automation

ChurnZero

Feature Set Not Supported
N/A
8.1

Salesforce

81%
Salesforce.com ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.3
83%
169 Ratings

Email marketing

N/A
0 Ratings
8.0
80%
144 Ratings

CRM Project Management

ChurnZero

Feature Set Not Supported
N/A
7.7

Salesforce

77%
Salesforce.com ranks higher in 3/3 features

Task management

N/A
0 Ratings
7.9
79%
160 Ratings

Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings

Reporting

N/A
0 Ratings
8.4
84%
124 Ratings

CRM Reporting & Analytics

ChurnZero

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.2
82%
158 Ratings

Pipeline visualization

N/A
0 Ratings
8.4
84%
174 Ratings

Customizable reports

N/A
0 Ratings
8.5
85%
182 Ratings

Customization

ChurnZero

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 4/4 features

Custom fields

N/A
0 Ratings
8.4
84%
175 Ratings

Custom objects

N/A
0 Ratings
8.5
85%
167 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
126 Ratings

API for custom integration

N/A
0 Ratings
8.3
83%
146 Ratings

Social CRM

ChurnZero

Feature Set Not Supported
N/A
8.2

Salesforce

82%
Salesforce.com ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.2
82%
116 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
114 Ratings

Integrations with 3rd-party Software

ChurnZero

Feature Set Not Supported
N/A
8.1

Salesforce

81%
Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.1
81%
150 Ratings

Compensation management

N/A
0 Ratings
8.1
81%
101 Ratings

Platform

ChurnZero

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.3
83%
158 Ratings

Attribute Ratings

  • ChurnZero is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Salesforce.com is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, In-Person Training, Online Training, Implementation Rating, Product Scalability

Likelihood to Recommend

8.5

ChurnZero

85%
153 Ratings
8.1

Salesforce

81%
303 Ratings

Likelihood to Renew

9.1

ChurnZero

91%
2 Ratings
9.5

Salesforce

95%
49 Ratings

Usability

8.0

ChurnZero

80%
66 Ratings
8.3

Salesforce

83%
92 Ratings

Availability

9.1

ChurnZero

91%
1 Rating
9.8

Salesforce

98%
54 Ratings

Performance

6.4

ChurnZero

64%
1 Rating
9.0

Salesforce

90%
36 Ratings

Support Rating

8.0

ChurnZero

80%
67 Ratings
7.9

Salesforce

79%
119 Ratings

In-Person Training

6.4

ChurnZero

64%
1 Rating
7.9

Salesforce

79%
11 Ratings

Online Training

7.3

ChurnZero

73%
2 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

6.4

ChurnZero

64%
1 Rating
9.4

Salesforce

94%
32 Ratings

Contract Terms and Pricing Model

ChurnZero

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

9.1

ChurnZero

91%
1 Rating
10.0

Salesforce

100%
2 Ratings

Professional Services

ChurnZero

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

ChurnZero

This is a truly impressive platform and tool for any business. Sure, it requires some effort and time to set up. However, ChurnZero has a team of dedicated and knowledgeable associates that will help you every step of the way. You really need to treat them like an extension of your own team, but the effort to get everything set up and functional is well worth it. Highly recommended.
Joseph Clark | TrustRadius Reviewer

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

Pros

ChurnZero

  • Onboarding Experience - I'm paired with my CSM and a Technical Solutions Engineer right from the start. We meet constantly and they help drive adoption for both myself as well as my CSM team.
  • UI/UX - The user experience for the CSM is very straightforward and user-friendly. Having an easy-to-use platform means it's easier for me as the ops manager to drive the adoption of new campaigns within ChurnZero for my team.
  • Segments - The bedrock of ChurnZero. The building of segments and their use within the platform makes targeting reports, plays, journeys, alerts, dashboards, you name it - so incredibly easy to do. It's also something our CSMs can be empowered to build themselves in private views, allowing me to no longer be a blocker on asks from my team.
Will Patterson | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

ChurnZero

  • We have only come across very minor things that haven't been possible. For the most part, 99% of what we want to do is possible. The things we haven't been able to do have to do with sorting dashboard reports and seeing % of ChurnScores on a pie chart. Neither of which are deal-breakers but would be definitely nice to have. I have been in the SaaS industry for over 15 years on the sales/account management/customer success side. I went into this expecting to be disappointed during implementation on something that wouldn't be possible and I have been very pleasantly surprised to not have that experience.
Alaina Loori | TrustRadius Reviewer

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ChurnZero Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Likelihood to Renew

ChurnZero

ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Samuel Hewstone | TrustRadius Reviewer

Salesforce

Salesforce 9.5
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

ChurnZero

ChurnZero 8.0
Based on 66 answers
This is the area I'd say ChurnZero could improve on. I have a lot of minor issues with things like the email editor, finding the correct merge fields, or custom fields to select and use. It never causes significant problems, but still, improvements would be welcomed.
Ryan DeAngelo | TrustRadius Reviewer

Salesforce

Salesforce 8.3
Based on 92 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

Reliability and Availability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

ChurnZero

ChurnZero 6.4
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

ChurnZero

ChurnZero 8.0
Based on 67 answers
The customer support is very responsive whenever you need help with something within the platform. I've never had a bad experience over my tenure at my current employer. They usually reply within 1 hour or less via email correspondence. Please keep up the good work with the customer support team, and we know it's not an easy one.
Zlatan Divjakinja | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 119 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

In-Person Training

ChurnZero

ChurnZero 6.4
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

ChurnZero

ChurnZero 7.3
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

ChurnZero

ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChurnZero

Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.
Mike Holihan | TrustRadius Reviewer

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Scalability

ChurnZero

ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Beatriz de Rosa Soares | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Professional Services

ChurnZero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Return on Investment

ChurnZero

  • ChurnZero has helped me save numerous customer accounts from churning. It also helps me understand how to re-engage distant customers. It's been crucial for managing accounts in onboarding or purchasing new products.
  • I do think my company is missing aspects of onboarding journey data regarding the types of journeys that take longer or having fields that would relate to why users are struggling to adopt the software and that would be helpful for the types of customers that I work with on a daily basis.
  • I really appreciate how ChurnZero alerts me of what journeys are falling behind, stuck, etc. It really does help to know if I've missed updating a task or if I need to reconnect with a user I haven't touched base with in awhile. This saves my company from losing customers and preventing customers from failing their journeys.
Chauntee Clark | TrustRadius Reviewer

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

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