Likelihood to Recommend Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Read full review No solution is perfect, but I would say that Thrive is a particularly robust and complex solution that's intended to tackle major demand management and inventory forecasting problems. Smaller companies simply won't need a solution that's so all-encompassing. I would recommend waiting unitl you know that you need it before moving forward with a solution like Thrive.
Read full review Pros Powerful reporting that can be customized to fit your needs. Tons of integrations that help you get up and running quickly. Read full review Cloud-based, accurate forecasting system saves lots of time and can tangibly boosts ROI Robust demand management down to the SKU level Optimized replenishment prevents too much money from being tied up in inventory Read full review Cons Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager. Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again. We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time. Read full review Although it's simpler than many alternatives, it's a highly complex system and at times we felt lost during the transition period. We didn't get the results we had imagined when looking at their case studies and marketing materials. I understand many factors go into those things, and their case studies are not necessarily indicative of typical results, but your mileage may vary. Inventory replenishment alerts about potential stockouts weren't always reliable. Read full review Support Rating The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Read full review Alternatives Considered As a wholesale focused business, we found
Vend to be tailored to retail businesses.
TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need.
OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Read full review Abas ERP was what we had used previously, and though it did its job adequately, it lacked the forecasting, demand management, and inventory replenishment sophistication of Thrive. We reached a point where we felt it was untenable to supplement the previous system on our own which necessitated the switch to Thrive.
Read full review Return on Investment Improved inventory accuracy across all channels. Sales gains from always showing products as in stock. Read full review We were able to reduce the amount of resources tied up in inventory Forecasting tools meant significantly less time spent trying to wrangle spreadsheets The transition was painful, causing initial doubts, but it was certainly worth the growing pains Read full review ScreenShots