5 Ratings
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Score 7.3 out of 100
21 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.8
Hosted PBX
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.3
Multi-level Interactive Voice Response (IVR)
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.2
User templates
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.6
Call reports
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
6.4
Directory of employee names
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.5

Call Management

Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.6
Answering rules
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.3
Call recording
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.2
Call park
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
6.7
Message alerts
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
6.6

VoIP system collaboration

Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.5
Video conferencing
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.9
Audio conferencing
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
9.0
Video screen sharing
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.8

Mobile apps

Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.9
Mobile app for iOS
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.9
Mobile app for Android
Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
7.9

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Usability

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Headset 500 Series
6.7
Cisco Business Edition 6000 (BE6000)
8.6

Usability

Cisco Headset 500 Series
Cisco Business Edition 6000 (BE6000)
8.2

Support Rating

Cisco Headset 500 Series
6.0
Cisco Business Edition 6000 (BE6000)
8.3

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