5 Ratings
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Score 7.3 out of 100
Top Rated
89 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Well suited for small businesses as well as large businesses even ones with multiple locations. Jive is easy to set up and maintain. Not easy to find a phone number to speak with someone in person. I would highly recommend Go To Connect to all my business colleagues.
Susan M Callan | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.1
Hosted PBX
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.3
Multi-level Interactive Voice Response (IVR)
Cisco Headset 500 Series
GoToConnect (formerly Jive)
9.0
User templates
Cisco Headset 500 Series
GoToConnect (formerly Jive)
7.5
Call reports
Cisco Headset 500 Series
GoToConnect (formerly Jive)
7.3
Directory of employee names
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.5

Call Management

Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Headset 500 Series
GoToConnect (formerly Jive)
9.1
Call recording
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.3
Call park
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.8
Call screening
Cisco Headset 500 Series
GoToConnect (formerly Jive)
9.0
Message alerts
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.2
Video conferencing
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.8
Audio conferencing
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.6
Video screen sharing
Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.9
Instant messaging
Cisco Headset 500 Series
GoToConnect (formerly Jive)
6.2

Mobile apps

Cisco Headset 500 Series
GoToConnect (formerly Jive)
6.4
Mobile app for iOS
Cisco Headset 500 Series
GoToConnect (formerly Jive)
6.6
Mobile app for Android
Cisco Headset 500 Series
GoToConnect (formerly Jive)
6.1

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.4
Based on 43 answers
With all of the features that GoToConnect has to offer, the system is set up to learn them very quickly. To me the system looks the way you would expect a traditional desk phone to appear on a computer. You can see your screen and each menu item on the side would be line a button to access different features. Very user friendly.
Shanna Kostopulos | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 84 answers
We LOVE Jive support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Deborah Shapiro | TrustRadius Reviewer

Implementation Rating

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
Jeff Nickles | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen | TrustRadius Reviewer

Screenshots

Cisco Headset 500 Series

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Headset 500 Series Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Headset 500 Series
6.7
GoToConnect (formerly Jive)
8.9

Likelihood to Renew

Cisco Headset 500 Series
GoToConnect (formerly Jive)
9.2

Usability

Cisco Headset 500 Series
GoToConnect (formerly Jive)
8.4

Support Rating

Cisco Headset 500 Series
6.0
GoToConnect (formerly Jive)
8.6

Implementation Rating

Cisco Headset 500 Series
GoToConnect (formerly Jive)
9.1

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