5 Ratings
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Score 8.1 out of 100
17 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Cisco Business Edition 4000

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

In the office it's great! But if you wanted to use it in a high traffic or busy/noisy area then it might be hard to hear. But for most business operations that take place in the normal office type of environment it is a work horse of a phone, easy to manage on the back end for administrators and gets the job done.
Anonymous | TrustRadius Reviewer

Pros

Cisco Business Edition 4000

  • IP Phones connection
  • Communication control
  • Phone calls and easy administration
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Cons

Cisco Business Edition 4000

  • Increase the support for number of users on the platform.
  • Provide options for customer care and messaging.
  • Include redundancy options for the solution.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 4000

No score
No answers yet
No answers on this topic

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 7.3
Based on 1 answer
Perfect catch-all device for the function we use it for.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 4000

Cisco Business Edition 4000 8.2
Based on 2 answers
The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.3
Based on 6 answers
I cannot fault and comment on support if we haven't used it yet. The 10 I am giving is because there was no need for Cisco support, that means Cisco IP Phone 7800 Series should sell itself. If my review is not making you stand in line then I don't know what will.
Ricardo Adams | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 4000

Cisco Business Edition 4000 is an simple to use, cloud-hosted system based on Cisco's IP telephony technology. It is a optimal solution for for SMB businesses and supports up to a maximum of 200 IP Phones. For customers looking for larger user group, Cisco BE 6000 or BE7000 would be a better option.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

We compared it to our 8945 models and we selected the 7800 Series because of their remote connectivity feature (MRA/Webex) for employees working from home.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 4000

  • Better communication
  • Control of IP phones
  • Easy management of calling the network
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Little need for support once deployed, works as expected.
  • Training ease of use as its pretty straightforward so we have not had to coach users too much.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 4000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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