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41 Ratings

Cisco Business Edition 7000

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41 Ratings
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Score 8 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Cisco Business Edition 7000 suits for all size of business telephone & video collaboration and easy to deploy. Only the license part is costly, other than that support of the product could have room of improvement.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.
Lauri Travis | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
7.3
Verint Community (Telligent)
Task Management
Cisco Business Edition 7000
7.5
Verint Community (Telligent)
Gantt Charts
Cisco Business Edition 7000
7.3
Verint Community (Telligent)
Scheduling
Cisco Business Edition 7000
7.5
Verint Community (Telligent)
Workflow Automation
Cisco Business Edition 7000
7.5
Verint Community (Telligent)
Mobile Access
Cisco Business Edition 7000
7.4
Verint Community (Telligent)
Search
Cisco Business Edition 7000
7.2
Verint Community (Telligent)
Visual planning tools
Cisco Business Edition 7000
6.6
Verint Community (Telligent)

Communication

Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Chat
Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Notifications
Cisco Business Edition 7000
7.2
Verint Community (Telligent)
Discussions
Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Surveys
Cisco Business Edition 7000
7.2
Verint Community (Telligent)
Internal knowledgebase
Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Integrates with GoToMeeting
Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
5.7
Verint Community (Telligent)
Integrates with Outlook
Cisco Business Edition 7000
7.0
Verint Community (Telligent)

File Sharing & Management

Cisco Business Edition 7000
6.8
Verint Community (Telligent)
Versioning
Cisco Business Edition 7000
6.0
Verint Community (Telligent)
Video files
Cisco Business Edition 7000
7.2
Verint Community (Telligent)
Audio files
Cisco Business Edition 7000
7.3
Verint Community (Telligent)
Document collaboration
Cisco Business Edition 7000
6.5
Verint Community (Telligent)
Access control
Cisco Business Edition 7000
6.7
Verint Community (Telligent)
Advanced security features
Cisco Business Edition 7000
7.5
Verint Community (Telligent)
Integrates with Google Drive
Cisco Business Edition 7000
5.7
Verint Community (Telligent)
Device sync
Cisco Business Edition 7000
7.2
Verint Community (Telligent)

Pros

Cisco Business Edition 7000

  • Integration of IP telephony and telepresence in a single service.
  • Smartphone application with android and IOS.
  • Virtualized platform on UCS server.
  • Contact center.
  • Presence and instant messaging
Gabriela Duarte | TrustRadius Reviewer

Verint Community (Telligent)

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Renewing the Cisco software is not my decision but I am in the highly agreement of the software to renew as it has better connectivity in company network without any slowness. Integration is also one of the best feature that we can use for our other application with Cisco
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Easy to use and implement in business with minimum support and training
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Yes, When I want to connect I use Cisco and it always available to connect. Some time integration with mobile app takes little time but still happy to use it without any issues.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Performance

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
I would say that Cisco stands alone in the market when it comes to business connectivity and other features. Not really it doesn't tend to slow down as once it is connected I believe it will connects with the company network and then it depends on how your company networks works. I am not sure if it making sense to you.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 7000

Cisco Business Edition 7000 8.0
Based on 1 answer
It still feel that support has some scope of improvement in terms of technical support like new update or version. Also, need to upgrade the security feature.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

In-Person Training

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
It is easy to understand and with one time demo we can easily start using the Cisco. It was a group session for different teams and more technical for IT team. In house training scheduled for the team. Demo is very easy to connect and did not have much questions about it.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Online Training

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
There are few steps that needs to follow and that is what in online training has been schedule for. I frankly speaking didn't get the training but I know how to use it. So It is easy to understand and connect with company network. Initial setup which includes training plays a critical role.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Business Edition 7000

Cisco Business Edition 7000 9.0
Based on 1 answer
Although, I have not involved in implementation but it was delivered on time. Project timeline was met and completed within the timeline.
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
Lisa Allison | TrustRadius Reviewer

Scalability

Cisco Business Edition 7000

Cisco Business Edition 7000 10.0
Based on 1 answer
I am giving this rating as I am happy with the Cisco business edition 7000. It is easy to use and deploy with in all type of team and department.Best in network connectivity, video configuration, and telephonic service across all the verticals. For security vise it is much more reliable
Prabhjyot Singh | TrustRadius Reviewer

Verint Community (Telligent)

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Verint Community (Telligent)

  • Increased efficiency.
  • Support Queue reductions.
  • New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.
Lauri Travis | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
8.0
Verint Community (Telligent)
8.9

Likelihood to Renew

Cisco Business Edition 7000
9.0
Verint Community (Telligent)
10.0

Usability

Cisco Business Edition 7000
9.0
Verint Community (Telligent)
8.7

Reliability and Availability

Cisco Business Edition 7000
9.0
Verint Community (Telligent)

Performance

Cisco Business Edition 7000
9.0
Verint Community (Telligent)

Support Rating

Cisco Business Edition 7000
8.0
Verint Community (Telligent)
8.3

In-Person Training

Cisco Business Edition 7000
9.0
Verint Community (Telligent)

Online Training

Cisco Business Edition 7000
9.0
Verint Community (Telligent)

Implementation Rating

Cisco Business Edition 7000
9.0
Verint Community (Telligent)

Scalability

Cisco Business Edition 7000
10.0
Verint Community (Telligent)

Add comparison