49 Ratings
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Score 9.4 out of 100
12 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Project Management

    6.9

    Cisco Business Edition 7000

    69%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.2
    62%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.1
    61%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Business Edition 7000

    61%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.1
    61%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.5
    55%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.5
    55%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.6

    Cisco Business Edition 7000

    66%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.7
    57%
    6 Ratings
    N/A
    0 Ratings

    Video files

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.6
    66%
    8 Ratings
    N/A
    0 Ratings

    Access control

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.5
    55%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Verint Community (Telligent) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Cisco Business Edition 7000

    81%
    9 Ratings
    8.8

    Verint Community (Telligent)

    88%
    6 Ratings

    Likelihood to Renew

    Cisco Business Edition 7000

    N/A
    0 Ratings
    10.0

    Verint Community (Telligent)

    100%
    1 Rating

    Usability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.7

    Verint Community (Telligent)

    87%
    5 Ratings

    Support Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.3

    Verint Community (Telligent)

    83%
    5 Ratings

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
    Alekh SK | TrustRadius Reviewer

    Verint Community (Telligent)

    It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    • Intuitive interface that has been well received by a wide range of employees.
    • Ridiculously impressive moderation tools that have allowed a small community team to scale.
    • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
    • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
    • Out of the box interface is excellent and requires little customization to get going.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
    • Slack integration would be ideal.
    • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Verint Community (Telligent)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Verint Community (Telligent)

    Verint Community (Telligent) 10.0
    Based on 1 answer
    I am not part of this decision making process, but I did provide positive feedback to the decision making board.
    Amy Hicks | TrustRadius Reviewer

    Usability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Verint Community (Telligent)

    Verint Community (Telligent) 8.7
    Based on 5 answers
    When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
    Lisa Allison | TrustRadius Reviewer

    Support Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Verint Community (Telligent)

    Verint Community (Telligent) 8.3
    Based on 5 answers
    So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
    JJ Janikis | TrustRadius Reviewer

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
    Anonymous | TrustRadius Reviewer

    Verint Community (Telligent)

    We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.
    Ujjwal Goel | TrustRadius Reviewer

    Verint Community (Telligent)

    • Helps us capture information better and share widely.
    • Accelerate best practices.
    • Increases find ability of information and people.
    • Saves time.
    • Reduces support costs.
    • Helps us reach out strategic objectives & maintain competitive advantage.
    Anonymous | TrustRadius Reviewer

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