What users are saying about
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Top Rated
145 Ratings
Top Rated
178 Ratings

Cisco Meraki MX

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Top Rated
145 Ratings
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Score 8.8 out of 100
Top Rated
178 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Firewall

    8.4

    Cisco Meraki MX

    84%

    PRTG

    Feature Set Not Supported
    N/A
    Cisco Meraki MX ranks higher in 11/11 features

    Identification Technologies

    8.4
    84%
    47 Ratings
    N/A
    0 Ratings

    Visualization Tools

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Content Inspection

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Policy-based Controls

    8.1
    81%
    46 Ratings
    N/A
    0 Ratings

    Active Directory and LDAP

    8.1
    81%
    39 Ratings
    N/A
    0 Ratings

    Firewall Management Console

    8.2
    82%
    48 Ratings
    N/A
    0 Ratings

    Reporting and Logging

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    VPN

    8.7
    87%
    47 Ratings
    N/A
    0 Ratings

    High Availability

    8.8
    88%
    44 Ratings
    N/A
    0 Ratings

    Stateful Inspection

    8.6
    86%
    42 Ratings
    N/A
    0 Ratings

    Proxy Server

    8.4
    84%
    26 Ratings
    N/A
    0 Ratings

    Network Performance Monitoring

    Cisco Meraki MX

    Feature Set Not Supported
    N/A
    8.4

    PRTG

    84%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    9.0
    90%
    47 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.3
    93%
    52 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    45 Ratings

    Alerts

    N/A
    0 Ratings
    9.5
    95%
    53 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.2
    72%
    37 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Network mapping

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.4
    74%
    36 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    7.8
    78%
    50 Ratings

    Attribute Ratings

    • Cisco Meraki MX is rated higher in 1 area: Likelihood to Recommend
    • PRTG Network Monitor is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    9.0

    Cisco Meraki MX

    90%
    73 Ratings
    8.8

    PRTG

    88%
    53 Ratings

    Likelihood to Renew

    9.0

    Cisco Meraki MX

    90%
    3 Ratings
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    8.4

    Cisco Meraki MX

    84%
    4 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Availability

    9.1

    Cisco Meraki MX

    91%
    2 Ratings

    PRTG

    N/A
    0 Ratings

    Performance

    9.1

    Cisco Meraki MX

    91%
    2 Ratings

    PRTG

    N/A
    0 Ratings

    Support Rating

    8.4

    Cisco Meraki MX

    84%
    21 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    Implementation Rating

    7.0

    Cisco Meraki MX

    70%
    3 Ratings

    PRTG

    N/A
    0 Ratings

    Product Scalability

    8.8

    Cisco Meraki MX

    88%
    39 Ratings

    PRTG

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco Meraki MX

    We run 30+ sites, we can easily identify when a site loses connectivity, and check the event log to see what the issue is. We have fail-over connections at all our sites and can proactively manage each of them under the portal. We had a connectivity issue in a rural area recently and were able to diagnose the fault instantly, disable the suspect device from connectivity and reboot the firewall and OT was back up and running within 5 mins.
    Anonymous | TrustRadius Reviewer

    PRTG

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Meraki MX

    • The appliances are very, very easy to use. You could set one up for basic use with minimal documentation.
    • Intuitive menus in the Meraki Dashboard make traversing your options and finding what you need very easy.
    • Good support options and a healthy knowledge base with well-written guides.
    Derek Benson | TrustRadius Reviewer

    PRTG

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Dan Reynolds | TrustRadius Reviewer

    Cons

    Cisco Meraki MX

    • As soon as network equipment is seen by the MX, it labels it, making it confusing as to if a device is rogue
    • The reporting in the Client window is not real-time, [it's] not really accurate until some time has passed
    • Individual client bandwidth usage seems to be inaccurate in the clients window
    Anonymous | TrustRadius Reviewer

    PRTG

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Meraki MX

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $595 per appliance

    Cisco Meraki MX Editions & Modules

    Edition
    MX64$5951
    MX67$6951
    MX68$9951
    MX84$1,9951
    MX100$4,9951
    MX250$9,9951
    MX450$19,9951
    1. per appliance
    Additional Pricing Details

    PRTG

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 subscription license

    PRTG Editions & Modules

    Edition
    PRTG 500$1,7501
    PRTG 1,000$3,2001
    PRTG 2,500$6,5001
    PRTG 5,000$11,5001
    PRTG XL 1$15,5001
    PRTG EnterpriseCustom Pricing2
    1. perpetual license
    2. subscription license
    Additional Pricing Details

    Likelihood to Renew

    Cisco Meraki MX

    Cisco Meraki MX 9.0
    Based on 3 answers
    As we have it in place now, we will continue to keep it at our remote sites. Future expansion is something we are reviewing, and may well start with some of the larger switches as they seem to offer good performance and management at a reasonable price. Wireless is also something we're investing in and their devices are great for that.
    James Martin | TrustRadius Reviewer

    PRTG

    PRTG 10.0
    Based on 2 answers
    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco Meraki MX

    Cisco Meraki MX 8.4
    Based on 4 answers
    The Cisco Meraki MX series is very easy to use. Setting up user VPN access, site to site VPN to tie multiple locations together and managing all your devices. You can even download the latest firmware and install without ever leaving the dashboard. Meraki is the very definition of easy to use
    Wesley Bond | TrustRadius Reviewer

    PRTG

    PRTG 9.0
    Based on 1 answer
    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Meraki MX

    Cisco Meraki MX 8.4
    Based on 21 answers
    I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help. Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately
    Jane Updegraff | TrustRadius Reviewer

    PRTG

    PRTG 8.5
    Based on 28 answers
    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Cisco Meraki MX

    Cisco Meraki MX 7.0
    Based on 3 answers
    Good product and simple to use.
    James Martin | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cisco Meraki MX

    We continued using Cisco Meraki MX after taking over the client since they are familiar with it and enjoy the reporting it provides. We use pfSense for most new deployments as the controls it gives us are slightly better than the Cisco Meraki MX controls. That isn't to say Cisco Meraki MX is bad; it just isn't suitable for many of our clients that are multi-tenant, which is one of the weaker offerings from Meraki. For our clients that were already using Cisco Meraki MX when we adopted them, there was no reason to change, it does the job, and it does it well.
    Joseph Brower | TrustRadius Reviewer

    PRTG

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Anonymous | TrustRadius Reviewer

    Scalability

    Cisco Meraki MX

    Cisco Meraki MX 8.8
    Based on 39 answers
    I've used MX devices in one location organizations, multi-building campuses, and multi-national organizations. All implementations can be easily managed with Meraki equipment thanks to the dashboard and cloud-based management features. Being able to seamlessly connect any site with any other via SD-WAN makes a large-scale deployment a straightforward project. [...] With the use of [...] virtual products, secure connectivity with cloud providers is like adding any other site.
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Cisco Meraki MX

    • Previously I managed Cisco ASA equipment and enjoyed these firewalls. The need to train other admins and deployment at MSP clients were at the top of my list for switching to Meraki MX. The learning curve is much less steep for new security admins and the central dashboard allows coolabritive efforts when admins are in different locations. Built-in change management makes it easy to see who made specific changes as changes are logged on the dashboard.
    • Other content filtering solutions that I have used had more bells and whistles, but given the cost, complexity, and management overhead, I am very pleased with Meraki’s solution.
    Anonymous | TrustRadius Reviewer

    PRTG

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Robert Paul | TrustRadius Reviewer

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