What users are saying about
Cisco Meraki MX
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Top Rated
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 145 reviews and ratings
Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 178 reviews and ratings
Feature Set Ratings
Firewall

8.4
Cisco Meraki MX
84%

PRTG
Feature Set Not Supported
N/A
Cisco Meraki MX ranks higher in 11/11 features
Cisco Meraki MX ranks higher in 11/11 features
Identification Technologies

8.4
84%
47 Ratings

N/A
0 Ratings
Visualization Tools

8.6
86%
46 Ratings

N/A
0 Ratings
Content Inspection

8.5
85%
46 Ratings

N/A
0 Ratings
Policy-based Controls

8.1
81%
46 Ratings

N/A
0 Ratings
Active Directory and LDAP

8.1
81%
39 Ratings

N/A
0 Ratings
Firewall Management Console

8.2
82%
48 Ratings

N/A
0 Ratings
Reporting and Logging

7.8
78%
49 Ratings

N/A
0 Ratings
VPN

8.7
87%
47 Ratings

N/A
0 Ratings
High Availability

8.8
88%
44 Ratings

N/A
0 Ratings
Stateful Inspection

8.6
86%
42 Ratings

N/A
0 Ratings
Proxy Server

8.4
84%
26 Ratings

N/A
0 Ratings
Network Performance Monitoring

Cisco Meraki MX
Feature Set Not Supported
N/A

8.4
PRTG
84%
PRTG Network Monitor ranks higher in 10/10 features
PRTG Network Monitor ranks higher in 10/10 features
Automated network device discovery

N/A
0 Ratings

9.0
90%
47 Ratings
Network monitoring

N/A
0 Ratings

9.3
93%
52 Ratings
Baseline threshold calculation

N/A
0 Ratings

8.8
88%
45 Ratings
Alerts

N/A
0 Ratings

9.5
95%
53 Ratings
Network capacity planning

N/A
0 Ratings

7.2
72%
37 Ratings
Packet capture analysis

N/A
0 Ratings

7.9
79%
26 Ratings
Network mapping

N/A
0 Ratings

7.8
78%
37 Ratings
Customizable reports

N/A
0 Ratings

8.8
88%
46 Ratings
Wireless infrastructure monitoring

N/A
0 Ratings

7.4
74%
36 Ratings
Hardware health monitoring

N/A
0 Ratings

7.8
78%
50 Ratings
Attribute Ratings
- Cisco Meraki MX is rated higher in 1 area: Likelihood to Recommend
- PRTG Network Monitor is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

9.0
Cisco Meraki MX
90%
73 Ratings

8.8
PRTG
88%
53 Ratings
Likelihood to Renew

9.0
Cisco Meraki MX
90%
3 Ratings

10.0
PRTG
100%
2 Ratings
Usability

8.4
Cisco Meraki MX
84%
4 Ratings

9.0
PRTG
90%
1 Rating
Availability

9.1
Cisco Meraki MX
91%
2 Ratings

PRTG
N/A
0 Ratings
Performance

9.1
Cisco Meraki MX
91%
2 Ratings

PRTG
N/A
0 Ratings
Support Rating

8.4
Cisco Meraki MX
84%
21 Ratings

8.5
PRTG
85%
28 Ratings
Implementation Rating

7.0
Cisco Meraki MX
70%
3 Ratings

PRTG
N/A
0 Ratings
Product Scalability

8.8
Cisco Meraki MX
88%
39 Ratings

PRTG
N/A
0 Ratings
Likelihood to Recommend
Cisco Meraki MX
We run 30+ sites, we can easily identify when a site loses connectivity, and check the event log to see what the issue is. We have fail-over connections at all our sites and can proactively manage each of them under the portal. We had a connectivity issue in a rural area recently and were able to diagnose the fault instantly, disable the suspect device from connectivity and reboot the firewall and OT was back up and running within 5 mins.

Verified User
Professional in Information Technology
Renewables & Environment Company, 51-200 employeesPRTG
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

Verified User
Technician in Information Technology
Mining & Metals Company, 5001-10,000 employeesPros
Cisco Meraki MX
- The appliances are very, very easy to use. You could set one up for basic use with minimal documentation.
- Intuitive menus in the Meraki Dashboard make traversing your options and finding what you need very easy.
- Good support options and a healthy knowledge base with well-written guides.
Infrastructure, Network Administrator II
Dynamic AviationAviation & Aerospace, 501-1000 employees
PRTG
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Director of IT
BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees
Cons
Cisco Meraki MX
- As soon as network equipment is seen by the MX, it labels it, making it confusing as to if a device is rogue
- The reporting in the Client window is not real-time, [it's] not really accurate until some time has passed
- Individual client bandwidth usage seems to be inaccurate in the clients window

Verified User
Administrator in Information Technology
Retail Company, 51-200 employeesPRTG
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

Verified User
Administrator in Information Technology
Telecommunications Company, 51-200 employeesPricing Details
Cisco Meraki MX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$595 per appliance
Cisco Meraki MX Editions & Modules
Edition
MX64 | $5951 |
---|---|
MX67 | $6951 |
MX68 | $9951 |
MX84 | $1,9951 |
MX100 | $4,9951 |
MX250 | $9,9951 |
MX450 | $19,9951 |
- per appliance
Additional Pricing Details
—PRTG
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 subscription license
PRTG Editions & Modules
Edition
PRTG 500 | $1,7501 |
---|---|
PRTG 1,000 | $3,2001 |
PRTG 2,500 | $6,5001 |
PRTG 5,000 | $11,5001 |
PRTG XL 1 | $15,5001 |
PRTG Enterprise | Custom Pricing2 |
- perpetual license
- subscription license
Additional Pricing Details
—Likelihood to Renew
Cisco Meraki MX
Cisco Meraki MX 9.0
Based on 3 answers
As we have it in place now, we will continue to keep it at our remote sites. Future expansion is something we are reviewing, and may well start with some of the larger switches as they seem to offer good performance and management at a reasonable price. Wireless is also something we're investing in and their devices are great for that.
IT Manager
John Robertson ArchitectsArchitecture & Planning, 51-200 employees
PRTG
PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.

Verified User
Director in Information Technology
Higher Education Company, 201-500 employeesUsability
Cisco Meraki MX
Cisco Meraki MX 8.4
Based on 4 answers
The Cisco Meraki MX series is very easy to use. Setting up user VPN access, site to site VPN to tie multiple locations together and managing all your devices. You can even download the latest firmware and install without ever leaving the dashboard. Meraki is the very definition of easy to use
Director of Information Technology
Callaway CountyGovernment Administration, 51-200 employees
PRTG
PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesSupport Rating
Cisco Meraki MX
Cisco Meraki MX 8.4
Based on 21 answers
I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help. Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately
Senior Systems Administrator
DRT Holdings, Inc.Aviation & Aerospace, 501-1000 employees
PRTG
PRTG 8.5
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Verified User
Engineer in Information Technology
Investment Management Company, 51-200 employeesImplementation Rating
Cisco Meraki MX
Cisco Meraki MX 7.0
Based on 3 answers
Good product and simple to use.
IT Manager
John Robertson ArchitectsArchitecture & Planning, 51-200 employees
PRTG
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Meraki MX
We continued using Cisco Meraki MX after taking over the client since they are familiar with it and enjoy the reporting it provides. We use pfSense for most new deployments as the controls it gives us are slightly better than the Cisco Meraki MX controls. That isn't to say Cisco Meraki MX is bad; it just isn't suitable for many of our clients that are multi-tenant, which is one of the weaker offerings from Meraki. For our clients that were already using Cisco Meraki MX when we adopted them, there was no reason to change, it does the job, and it does it well.
Owner and Lead Developer
Binary CocoaComputer & Network Security, 1-10 employees
PRTG
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employeesScalability
Cisco Meraki MX
Cisco Meraki MX 8.8
Based on 39 answers
I've used MX devices in one location organizations, multi-building campuses, and multi-national organizations. All implementations can be easily managed with Meraki equipment thanks to the dashboard and cloud-based management features. Being able to seamlessly connect any site with any other via SD-WAN makes a large-scale deployment a straightforward project. [...] With the use of [...] virtual products, secure connectivity with cloud providers is like adding any other site.

Verified User
Professional in Information Technology
Information Technology & Services Company, 201-500 employeesPRTG
No score
No answers yet
No answers on this topic
Return on Investment
Cisco Meraki MX
- Previously I managed Cisco ASA equipment and enjoyed these firewalls. The need to train other admins and deployment at MSP clients were at the top of my list for switching to Meraki MX. The learning curve is much less steep for new security admins and the central dashboard allows coolabritive efforts when admins are in different locations. Built-in change management makes it easy to see who made specific changes as changes are logged on the dashboard.
- Other content filtering solutions that I have used had more bells and whistles, but given the cost, complexity, and management overhead, I am very pleased with Meraki’s solution.

Verified User
Engineer in Information Technology
Utilities Company, 51-200 employeesPRTG
- The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
- The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
- I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Technical Administrator
New Hampshire Retirement SystemGovernment Administration, 51-200 employees