What users are saying about
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Top Rated
319 Ratings
80 Ratings
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Score 8.5 out of 100

Talkdesk

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Top Rated
319 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
Talkdesk
Hosted PBX
Cisco Webex Calling
8.5
Talkdesk
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
Talkdesk
User templates
Cisco Webex Calling
8.6
Talkdesk
Call reports
Cisco Webex Calling
8.9
Talkdesk
Directory of employee names
Cisco Webex Calling
8.9
Talkdesk

Call Management

Cisco Webex Calling
8.6
Talkdesk
Answering rules
Cisco Webex Calling
8.6
Talkdesk
Call recording
Cisco Webex Calling
9.1
Talkdesk
Call park
Cisco Webex Calling
8.1
Talkdesk
Call screening
Cisco Webex Calling
8.4
Talkdesk
Message alerts
Cisco Webex Calling
8.6
Talkdesk

VoIP system collaboration

Cisco Webex Calling
8.9
Talkdesk
Video conferencing
Cisco Webex Calling
8.9
Talkdesk
Audio conferencing
Cisco Webex Calling
9.0
Talkdesk
Video screen sharing
Cisco Webex Calling
9.1
Talkdesk
Instant messaging
Cisco Webex Calling
8.7
Talkdesk

Mobile apps

Cisco Webex Calling
8.6
Talkdesk
Mobile app for iOS
Cisco Webex Calling
8.8
Talkdesk
Mobile app for Android
Cisco Webex Calling
8.4
Talkdesk

Contact Center Software

Cisco Webex Calling
Talkdesk
8.7
Agent dashboard
Cisco Webex Calling
Talkdesk
8.1
Validate callers
Cisco Webex Calling
Talkdesk
8.7
Outbound response
Cisco Webex Calling
Talkdesk
8.6
Call forwarding
Cisco Webex Calling
Talkdesk
8.6
Click-to-call (CTC)
Cisco Webex Calling
Talkdesk
9.0
Warm transfer
Cisco Webex Calling
Talkdesk
9.2
Predictive dialing
Cisco Webex Calling
Talkdesk
8.2
Interactive voice response
Cisco Webex Calling
Talkdesk
8.8
REST APIs
Cisco Webex Calling
Talkdesk
8.7
Call scripts
Cisco Webex Calling
Talkdesk
9.1
Call tracking
Cisco Webex Calling
Talkdesk
8.9
Multichannel integration
Cisco Webex Calling
Talkdesk
8.3
CRM software integration
Cisco Webex Calling
Talkdesk
8.7

Workforce Optimization (WFO)

Cisco Webex Calling
Talkdesk
8.6
Inbound call routing
Cisco Webex Calling
Talkdesk
8.8
Omnichannel inbound routing
Cisco Webex Calling
Talkdesk
8.4
Recording
Cisco Webex Calling
Talkdesk
9.3
Quality management
Cisco Webex Calling
Talkdesk
8.5
Call analytics
Cisco Webex Calling
Talkdesk
8.4
Historical reporting
Cisco Webex Calling
Talkdesk
8.4
Live reporting
Cisco Webex Calling
Talkdesk
8.4
Customer surveys
Cisco Webex Calling
Talkdesk
8.7
Customer interaction analytics
Cisco Webex Calling
Talkdesk
8.8

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Talkdesk

  • It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
  • You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
  • It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
Douglas Chong | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Talkdesk

  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.2
Based on 4 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 9.1
Based on 69 answers
The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.
Veselina Bodurova | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 8.6
Based on 184 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.5
Based on 32 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
Anonymous | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Talkdesk

  • The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.
Christopher Pash | TrustRadius Reviewer

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.8
Talkdesk
8.4

Likelihood to Renew

Cisco Webex Calling
Talkdesk
8.2

Usability

Cisco Webex Calling
8.2
Talkdesk
9.1

Support Rating

Cisco Webex Calling
7.6
Talkdesk
8.6

Implementation Rating

Cisco Webex Calling
Talkdesk
8.5

Add comparison