What users are saying about
13 Ratings
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Score 7.9 out of 100
187 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Zoom Video Webinar

If you are a small business or just started with virtual meetings, Zoom [Video Webinar] is best for you. It does the job very well for which it is made for. For teaching, webinars, workshop purposes, Zoom [Video Webinar] can be used easily. It has 100 participants limit for basic users which can be used by trial user user in order to have a idea about its working. Zoom [Video Webinar] can be very well used for bigger webinars/ seminars or bigger gatherings also by considering Business/ Professional plans. The subscription charges are quite low as compared to other software's. Zoom [Video Webinar] has limitation of not providing room or space for other features like class material, Meetings notes, Quizzes etc. Zoom [Video Webinar] can improve its performance also while presenting and it needs to work more on security reasons also.
Jitendra Choubisa | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Webex Contact Center
7.9
Zoom Video Webinar
Agent dashboard
Cisco Webex Contact Center
7.0
Zoom Video Webinar
Validate callers
Cisco Webex Contact Center
8.8
Zoom Video Webinar
Outbound response
Cisco Webex Contact Center
8.6
Zoom Video Webinar
Call forwarding
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Click-to-call (CTC)
Cisco Webex Contact Center
8.6
Zoom Video Webinar
Warm transfer
Cisco Webex Contact Center
7.0
Zoom Video Webinar
Predictive dialing
Cisco Webex Contact Center
7.3
Zoom Video Webinar
Interactive voice response
Cisco Webex Contact Center
9.1
Zoom Video Webinar
REST APIs
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Call scripts
Cisco Webex Contact Center
6.4
Zoom Video Webinar
Call tracking
Cisco Webex Contact Center
7.3
Zoom Video Webinar
Multichannel integration
Cisco Webex Contact Center
7.0
Zoom Video Webinar
CRM software integration
Cisco Webex Contact Center
7.3
Zoom Video Webinar

Workforce Optimization (WFO)

Cisco Webex Contact Center
8.3
Zoom Video Webinar
Inbound call routing
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Omnichannel inbound routing
Cisco Webex Contact Center
8.2
Zoom Video Webinar
Recording
Cisco Webex Contact Center
6.7
Zoom Video Webinar
Quality management
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Call analytics
Cisco Webex Contact Center
7.0
Zoom Video Webinar
Historical reporting
Cisco Webex Contact Center
7.3
Zoom Video Webinar
Live reporting
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Customer surveys
Cisco Webex Contact Center
9.1
Zoom Video Webinar
Customer interaction analytics
Cisco Webex Contact Center
9.1
Zoom Video Webinar

Reporting & Analytics

Cisco Webex Contact Center
Zoom Video Webinar
8.0
Dashboards
Cisco Webex Contact Center
Zoom Video Webinar
7.9
Data exportability
Cisco Webex Contact Center
Zoom Video Webinar
8.2

Performance & Compatibility of Online Events Software

Cisco Webex Contact Center
Zoom Video Webinar
8.9
High quality audio
Cisco Webex Contact Center
Zoom Video Webinar
9.1
Mobile support
Cisco Webex Contact Center
Zoom Video Webinar
8.7

Online Meetings / Events

Cisco Webex Contact Center
Zoom Video Webinar
9.1
Calendar integration
Cisco Webex Contact Center
Zoom Video Webinar
8.8
Record meetings / events
Cisco Webex Contact Center
Zoom Video Webinar
9.3
Slideshows
Cisco Webex Contact Center
Zoom Video Webinar
9.1
Event registration
Cisco Webex Contact Center
Zoom Video Webinar
9.1

Online Events Collaboration

Cisco Webex Contact Center
Zoom Video Webinar
8.5
Audience polling
Cisco Webex Contact Center
Zoom Video Webinar
8.3
Q&A
Cisco Webex Contact Center
Zoom Video Webinar
8.7

Online Events Security

Cisco Webex Contact Center
Zoom Video Webinar
8.7
Participant roles & permissions
Cisco Webex Contact Center
Zoom Video Webinar
9.1
Confidential attendee list
Cisco Webex Contact Center
Zoom Video Webinar
8.3

Online Events Marketing

Cisco Webex Contact Center
Zoom Video Webinar
7.3
Branding options
Cisco Webex Contact Center
Zoom Video Webinar
7.4
Integration to Marketing Automation
Cisco Webex Contact Center
Zoom Video Webinar
7.1

Pros

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Zoom Video Webinar

  • Zoom handles multiparticipant meetings very well through a centralized screen that allows you to see all participants, conduct group or individual chat sessions during the meeting and allows anyone to share documents in the meeting.
  • The chat feature in Zoom is very helpful during a meeting for discreetly reaching out to another colleague in the meeting when you want to share verify or validate something before announcing publicly in the meeting. It's great to have sideline conversations that are relevant to myself and another colleague in the meeting without disturbing the meeting.
  • The video features of Zoom are great! Since many of my meetings are conducted virtually, it's nice to see and talk with someone via Zoom's video feature to make our conversations more personal and meaningful
Albert Ellenich | TrustRadius Reviewer

Cons

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

Zoom Video Webinar

  • It can get expensive with a large team.
  • Some features in Zoom Meeting aren't in the Zoom Webinar (and vice versa).
  • The analytical data you can get on your viewers isn't as good as GoToWebinar. The tradeoff is still that Zoom Webinar is a frictionless experience.
Rocky Kev | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Zoom Video Webinar

Zoom Video Webinar 10.0
Based on 2 answers
We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.
Mike Madsen | TrustRadius Reviewer

Usability

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Zoom Video Webinar

Zoom Video Webinar 9.1
Based on 3 answers
It is very simple to use. A person does not have to be tech-savvy to be able to operate on this platform. The functions are clear and straightforward and [do] what it says. It can be used on a web browser or you can download the app and sign in on all your devices. There is also a free option where you can host your own meeting within a specific time limit.
Kesta Bramble | TrustRadius Reviewer

Support Rating

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Zoom Video Webinar

Zoom Video Webinar 9.0
Based on 2 answers
Zoom [Video Webinar] has online web portal where user can take control of the meetings and their settings. It provides details of all the meeting happened and also provides participants list. It has support for webinars and recording also. Zoom [Video Webinar] gave special cloud permissions for paid users also from web portal and that can help in saving disk space.
Jitendra Choubisa | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

Zoom Video Webinar

I could probably list another 1/2 dozen vendors beside the ones noted above. They all have various pros and cons.I'll start with the lesser products Google Hangouts and Skype - while they are generally cheap or free their features are minimal and really not appropriate for anything more the small conversations.Blackboard Collaborate has some had some up and downs, they have tried to re-release it a few times with drastic UI changes but it's not something Blackboard has even really nailed + plus obviously, it's tied to an organization using Blackboard as their primary LMS with may not work for you. While there may be a stand-alone purchasing option It's typically tied into buying a package of products from Blackboard. Adobe Connect was OK, I used it for years but it's not up to par with the quality I expect from Adobe. The updates they've made to it over the years are quite minimal and its flash-based tech is a growing issue. Also, the creation of meeting rooms and telephone/conference line integrations are extremely tedious. If you do go with this product at least get the hosting through Adobe, hosting locally seems to add a high level of slow down to the system and their support of self-hosted users has been subpar.Lasty, GoToMeeting is probably one of the few products on here I would flat out call AWFUL. I wouldn't use it even if they paid me. Avoid.
Mark Nowowiejski | TrustRadius Reviewer

Return on Investment

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Zoom Video Webinar

  • Zoom has increased the productivity of our research team thanks to its intuitive interface and excellent audio and video quality. We can have discussions without the interruption of buffering or the annoyance of a video/audio lag.
  • We have increased the number of research publications and the volume of research we produce, as we can easily meet with remote collaborators.
  • Zoom helps our research team save money by avoiding travel costs associated with in-person meetings.
Maike Holthuijzen | TrustRadius Reviewer

Pricing Details

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Contact Center Editions & Modules

Additional Pricing Details

Zoom Video Webinar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Video Webinar Editions & Modules

Edition
100 Attendees$40.001
1,000 Attendees$340.001
10,000 Attendees$6,4901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Contact Center
7.0
Zoom Video Webinar
8.7

Likelihood to Renew

Cisco Webex Contact Center
Zoom Video Webinar
10.0

Usability

Cisco Webex Contact Center
Zoom Video Webinar
9.1

Support Rating

Cisco Webex Contact Center
Zoom Video Webinar
9.0

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