What users are saying about
Top Rated
40 Ratings
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149 Ratings
Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

GoToConnect (formerly Jive)

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149 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Cisco Webex DX80

The DX80 has a 23-inch Full HD monitor with touchscreen technology and I recommend it for small environments that require a portable or definitive videoconferencing equipment. The DX80 works very well on WiFi, but I prefer to use it connected to an ethernet cable to have a better internet signal quality. The built-in speakers have a great definition of sound in HD.
João Mauricio | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex DX80
GoToConnect (formerly Jive)
8.6
Hosted PBX
Cisco Webex DX80
GoToConnect (formerly Jive)
8.9
Multi-level Interactive Voice Response (IVR)
Cisco Webex DX80
GoToConnect (formerly Jive)
8.7
User templates
Cisco Webex DX80
GoToConnect (formerly Jive)
8.2
Call reports
Cisco Webex DX80
GoToConnect (formerly Jive)
8.6
Directory of employee names
Cisco Webex DX80
GoToConnect (formerly Jive)
8.4

Call Management

Cisco Webex DX80
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Webex DX80
GoToConnect (formerly Jive)
8.8
Call recording
Cisco Webex DX80
GoToConnect (formerly Jive)
8.6
Call park
Cisco Webex DX80
GoToConnect (formerly Jive)
8.9
Call screening
Cisco Webex DX80
GoToConnect (formerly Jive)
8.6
Message alerts
Cisco Webex DX80
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

Cisco Webex DX80
GoToConnect (formerly Jive)
8.9
Video conferencing
Cisco Webex DX80
GoToConnect (formerly Jive)
8.9
Audio conferencing
Cisco Webex DX80
GoToConnect (formerly Jive)
8.8
Video screen sharing
Cisco Webex DX80
GoToConnect (formerly Jive)
9.0
Instant messaging
Cisco Webex DX80
GoToConnect (formerly Jive)
8.8

Mobile apps

Cisco Webex DX80
GoToConnect (formerly Jive)
7.9
Mobile app for iOS
Cisco Webex DX80
GoToConnect (formerly Jive)
7.8
Mobile app for Android
Cisco Webex DX80
GoToConnect (formerly Jive)
8.0

Pros

Cisco Webex DX80

  • It's super easy to use.
  • It looks nice.
  • Sound and video quality is great.
  • UI and performance are great.
  • Build quality is great.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex DX80

  • Lacking fancy features like background blurrying and MS Teams integration ( available on the desk pro device)
  • During setup the difference between registering the device as either s perdonal or room device wasn't clear untill I wasn't able to perform certain actions such as teansferring a meeting from mobile to dx80. I had to reset and re-register the device in room mode to get it to work as I expected.
Wouter Hindriks | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex DX80

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Webex DX80

Cisco Webex DX80 8.4
Based on 10 answers
Good for an average mid to upper management user pool, who are in the range of 5 to 6 on tech-savviness factor on a scale of 1 to 10—where 10 is the most tech-savvy and wants the latest and greatest, They will find these endpoints as serving their purpose and needs. Now anyone who is in the 7 to 10 range will be vocal and critical about the limitations and how it is not providing any new features. Only if they knew these puppies were not built to handle newer and the latest razzle-dazzle.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
It's easy and simple to use on a daily basis. We use it for voice and video calls, meetings, planning and also as instant messaging. The software for Windows is nice, clean and intuitive, the features are easy to use and the app for my android is efficient and helps me remotely.
Ana Cristina | TrustRadius Reviewer

Support Rating

Cisco Webex DX80

Cisco Webex DX80 8.4
Based on 18 answers
We have never had any issues so far except that there is some flakiness in the internet bandwidth now that everyone works from home, etc. We have a very good IT team that is on top of any challenges executives face while using the system. They also take care proactively of any updates they need to do to keep everything up and working.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex DX80

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Webex DX80

A huge upgrade from the built-in cameras/microphones/speakers on our laptops for sure. When the network/bandwidth is there to support it, the quality of the conversation is just about indistinguishable from a real-time conversation. Paired with the backend Webex Meetings service platform, it's the most seamless meetings experience on the market.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

Cisco Webex DX80

  • It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better.
  • This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex DX80

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex DX80 Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Webex DX80
8.2
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

Cisco Webex DX80
GoToConnect (formerly Jive)
9.4

Usability

Cisco Webex DX80
8.4
GoToConnect (formerly Jive)
8.8

Support Rating

Cisco Webex DX80
8.4
GoToConnect (formerly Jive)
8.8

Implementation Rating

Cisco Webex DX80
GoToConnect (formerly Jive)
9.1

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