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114 Ratings
149 Ratings

Citrix Virtual Apps and Desktops

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114 Ratings
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Score 8.3 out of 100
149 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Citrix Virtual Apps and Desktops is rated higher in 1 area: Likelihood to Recommend
  • VMware Horizon is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Ease of integration, Product Scalability

Likelihood to Recommend

9.0

Citrix Virtual Apps and Desktops

90%
39 Ratings
8.6

VMware Horizon

86%
34 Ratings

Likelihood to Renew

8.2

Citrix Virtual Apps and Desktops

82%
4 Ratings
10.0

VMware Horizon

100%
1 Rating

Usability

8.2

Citrix Virtual Apps and Desktops

82%
5 Ratings
9.0

VMware Horizon

90%
3 Ratings

Availability

8.4

Citrix Virtual Apps and Desktops

84%
4 Ratings
10.0

VMware Horizon

100%
1 Rating

Performance

7.4

Citrix Virtual Apps and Desktops

74%
8 Ratings
10.0

VMware Horizon

100%
7 Ratings

Support Rating

7.9

Citrix Virtual Apps and Desktops

79%
16 Ratings
8.1

VMware Horizon

81%
20 Ratings

In-Person Training

10.0

Citrix Virtual Apps and Desktops

100%
1 Rating

VMware Horizon

N/A
0 Ratings

Online Training

8.3

Citrix Virtual Apps and Desktops

83%
2 Ratings

VMware Horizon

N/A
0 Ratings

Implementation Rating

9.0

Citrix Virtual Apps and Desktops

90%
6 Ratings

VMware Horizon

N/A
0 Ratings

Configurability

8.4

Citrix Virtual Apps and Desktops

84%
2 Ratings

VMware Horizon

N/A
0 Ratings

Ease of integration

2.4

Citrix Virtual Apps and Desktops

24%
4 Ratings
8.7

VMware Horizon

87%
3 Ratings

Product Scalability

9.2

Citrix Virtual Apps and Desktops

92%
2 Ratings
10.0

VMware Horizon

100%
1 Rating

Vendor post-sale

5.2

Citrix Virtual Apps and Desktops

52%
2 Ratings

VMware Horizon

N/A
0 Ratings

Vendor pre-sale

7.0

Citrix Virtual Apps and Desktops

70%
2 Ratings

VMware Horizon

N/A
0 Ratings

Likelihood to Recommend

Citrix

Citrix Virtual Apps & Desktops is best in class for offering a great user experience in VDI, server-based sessions, or published apps. Using additional GPU allows uses like rich video, 3D apps, and great modern uses (MS Teams, Office 365, Zoom, etc.). Citrix products are very well integrated (Citrix Virtual Apps & Desktops used with Citrix ADC is the best way to secure access and monitor everything).
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VMware

VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.
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Pros

Citrix

  • Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
  • Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
  • Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
  • Easy to maintain and expand environments to fit business needs.
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VMware

  • It provides a robust, secure, rich desktop environment that is able to access all internal network resources.
  • Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc.
  • The connection is thin client that does not require large amount of bandwidth.
  • Client application is available for all common devices and O/S’s.
  • No need to install, configure and maintain applications on local desktop.
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Cons

Citrix

  • A single console to manage the environment.
  • The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
  • User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.
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VMware

  • Move away from Adobe Flash version in UI, currently on the path but they need to hurry up
  • Speed up the boot process of the environment when servers need maintenance
  • Provide clear steps on what should be upgrade path in terms of components, the order
  • price! A bit too much
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Pricing Details

Citrix Virtual Apps and Desktops

Starting Price

$375

Editions & Modules

Citrix Virtual Apps and Desktops editions and modules pricing
EditionModules
Virtual Apps3751

Footnotes

  1. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

VMware Horizon

Starting Price

$0 per year

Editions & Modules

VMware Horizon editions and modules pricing
EditionModules
Standard$3,116.001

Footnotes

  1. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

Because it has been a mainstay of our business for many years.
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VMware

We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.
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Usability

Citrix

Getting the environment setup took me three months of off and on work, with 3 complete rebuilds of the environment. Utilizing the WebUI to access the environment had presented so many random issues that we had to require end users to use the Citrix Reciever App. As it was the only stable solution. Aside from that, it hasn't required much admin intervention since the stand-up was completed.
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VMware

VMware Horizon is very easy to use. It is very easy and quick to log in remotely. It is very easy to install remotely. It is usable easily on many different operating systems. It is easy to set up which tools are available to each remote user so that each user has just what they need to perform their work without any extra tools cluttering up their space or bogging down the system.
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Reliability and Availability

Citrix

Xendesktop did a great job with HA of all the components.
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VMware

No answers on this topic

Performance

Citrix

The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.
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VMware

Performance is excellent of you provide the needed hardware to support the sessions/connections. Pages load very quickly at the client end as the thin client application does a very good job and requires very little bandwidth. All applications function well, as they are running on a session on an internal server that is accessing data directly on the network
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Support Rating

Citrix

The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
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VMware

It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).
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In-Person Training

Citrix

I was self trained
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VMware

No answers on this topic

Online Training

Citrix

Easy to understand and learn at my own pace
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VMware

No answers on this topic

Implementation Rating

Citrix

Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment
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VMware

No answers on this topic

Alternatives Considered

Citrix

I never had the chance to test other products like these since whenever I read and searched online during the first phase it was only popping up Citrix Virtual Apps and Desktops.... so we got in touch with the sales department and the rest is history. After the technical consultation, it was more obvious that the implementation would have been very easy and the security layers are very well for my company.
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VMware

Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access. Chrome Remote Desktop and TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.
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Scalability

Citrix

Easily scalable
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VMware

No answers on this topic

Return on Investment

Citrix

  • XenDesktop allows remote access to data from any device, allowing users to even BYOD, even allowing users to work from home and telecommute. Saving costs on office space.
  • XenDesktop helps a company attain a higher level of security as data does not reside on the device, and you have more control over the users' access to your environment.
  • XenDesktop is pricy from a licensing standpoint. It requires a special Windows VDI license as well as some decent infrastructure to run it. If your environment has room to grow, you should be fine with XenDesktop. If you are already strapped for resources, prepare to make a substantial investment.
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VMware

  • Saved money on PC purchases.
  • Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that.
  • Bit of a learning curve to get the deployment right for the environment.
  • Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users.
  • Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work.
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