CleverTap vs. Intercom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CleverTap
Score 8.1 out of 10
Mid-Size Companies (51-1,000 employees)
CleverTap is a mobile marketing solution that helps marketers create differentiated customer engagement strategies that are designed to drive growth. The vendor’s value proposition is that thousands of brands continue to build valuable relationships with their customers using CleverTap’s Intelligent Mobile Marketing Platform, which provides actionable, real-time insights for building amazing customer experiences. According to the vendor, key features and…N/A
Intercom
Score 8.8 out of 10
N/A
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.N/A
Pricing
CleverTapIntercom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CleverTapIntercom
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
CleverTapIntercom
Considered Both Products
CleverTap

No answer on this topic

Intercom
Chose Intercom
CleverTap does everything better than Intercom. User segmentation, cross-platform compatibility, integration with various channels to interface with user etc. Analytics, which is totally missing in Intercom, is a huge upside with CleverTap.

CleverTap, however, does not offer …
Top Pros
Top Cons
Features
CleverTapIntercom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CleverTap
-
Ratings
Intercom
8.0
56 Ratings
1% below category average
Organize and prioritize service tickets00 Ratings8.649 Ratings
Expert directory00 Ratings8.335 Ratings
Subscription-based notifications00 Ratings8.034 Ratings
ITSM collaboration and documentation00 Ratings7.537 Ratings
Ticket creation and submission00 Ratings8.152 Ratings
Ticket response00 Ratings7.454 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
CleverTap
-
Ratings
Intercom
8.3
57 Ratings
5% above category average
External knowledge base00 Ratings8.356 Ratings
Internal knowledge base00 Ratings8.346 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
CleverTap
-
Ratings
Intercom
8.3
53 Ratings
5% above category average
Customer portal00 Ratings8.042 Ratings
IVR00 Ratings8.318 Ratings
Social integration00 Ratings7.830 Ratings
Email support00 Ratings8.549 Ratings
Help Desk CRM integration00 Ratings8.738 Ratings
Best Alternatives
CleverTapIntercom
Small Businesses
Emma by Marigold
Emma by Marigold
Score 8.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Emma by Marigold
Emma by Marigold
Score 8.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Emma by Marigold
Emma by Marigold
Score 8.5 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CleverTapIntercom
Likelihood to Recommend
8.2
(7 ratings)
9.1
(193 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(17 ratings)
Usability
-
(0 ratings)
9.0
(101 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
10.0
(2 ratings)
8.0
(10 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
7.4
(6 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
CleverTapIntercom
Likelihood to Recommend
CleverTap
It is quite suited for all the SMS, emails, and other in-game campaigns, but wherein the delivery rate I personally feel it is less, and it has [a] limitation on 5 pins for the day for 1 user, it should be unlimited.
Read full review
Intercom
Well-Suited Scenarios for Intercom: Intercom excels in various scenarios where real-time and personalized communication is vital. For e-commerce, its live chat aids customers during purchases. SaaS companies benefit from in-app messages for user onboarding. Targeted messaging ensures effective product announcements, boosting engagement. The platform's feedback campaigns facilitate valuable customer insights collection. Scenarios Less Appropriate for Intercom: Intercom might be less suitable for complex technical support requiring in-depth expertise. Businesses heavily reliant on offline interactions may find its online focus less aligned. In extremely large enterprises with intricate CRM needs, Intercom's scalability could pose limitations. For strictly one-way communication strategies, its interactive features might be surplus. Assessing each scenario's need for real-time interaction and personalization will guide Intercom's fitting use.
Read full review
Pros
CleverTap
  • User communication: it provides a single dashboard to help us reach out to our users via email, push, web push, SMS, in-app and now even WhatsApp. Not just that, we can set up various types of targeting, such as one-time, recurring, date/time based, etc.
  • Analytics: it offers various views and cuts to analyze the user data, be it in the form of trends, funnels, recency-frequency, user cohorts and segments, etc.
  • Tracking: it helps us track the impact of various paid and organic marketing channels, through which we can adjust spends and focus on the channels that make an impact.
Read full review
Intercom
  • Interface is good, at first I preferred the older version however as I use the new version I can say that it has good interface than the previous one.
  • constant update of intercom to help us communicate with our members and to locate the information we need in order to help.
  • I really love the new update on the intercom as it allows me to locate the information's needed to assist our members.
Read full review
Cons
CleverTap
  • Customer service isn't that great [from my experience], most of the time the team is puzzled or will leave the client puzzled.
  • Price is very high with respect to the features available. MAU based pricing with a flawed sense of MAU calculation.
  • The way they calculate MAU is morally wrong. If a customer opens my email that I am sending via AWS, and they don't even come on my app, how can you consider them as active user?
Read full review
Intercom
  • The way stats are calculated for users based on reviews left by clients, they seem to not be adding up correctly. It will say there are 3 reviews but you can only find one.
  • Perhaps a way to automatically assign chats to create a Q and balance among employees
  • Even more gifs!!
Read full review
Likelihood to Renew
CleverTap
No answers on this topic
Intercom
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
Read full review
Usability
CleverTap
No answers on this topic
Intercom
Because Intercom is a recommended tool I would let everyone know about. It brought us comfort knowing that all the chats or emails we handle are being handled with ease. I know that everything Intercom has is all about making our work more efficient and effective. Highly recommended tool to guarantee success
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Reliability and Availability
CleverTap
No answers on this topic
Intercom
always there
Read full review
Performance
CleverTap
No answers on this topic
Intercom
works perfect
Read full review
Support Rating
CleverTap
For their expertise and timely resolution to our issues.
Read full review
Intercom
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
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Implementation Rating
CleverTap
No answers on this topic
Intercom
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
Read full review
Alternatives Considered
CleverTap
Edit: Clevertap added attribution tools to its features, making it possible to track your user acquisition sources. CleverTap is as complete as Localytics. It provides us good segmentation, analysis and engagement tools for a good competitive price. T̶h̶e̶ ̶o̶n̶l̶y̶ ̶d̶o̶w̶n̶s̶i̶d̶e̶ ̶i̶s̶ ̶t̶h̶a̶t̶ ̶C̶l̶e̶v̶e̶r̶t̶a̶p̶ ̶d̶o̶e̶s̶ ̶n̶o̶t̶ ̶h̶a̶v̶e̶ ̶a̶t̶t̶r̶i̶b̶u̶t̶i̶o̶n̶ ̶t̶o̶o̶l̶s̶,̶ ̶w̶h̶i̶l̶e̶ ̶L̶o̶c̶a̶l̶y̶t̶i̶c̶s̶ ̶d̶o̶e̶s̶. One other major advantage of Clevertap is its customer service. They are always standing by to promptly respond to any question you might have regarding its usability or its development. This kind of careful attention is really appreciated.
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Intercom
I have used Zendesk Chat and LiveChat with my previous company and I tried to compare them with Intercom but with all the features it can provide, I can say that Intercom is much more advance and dependable. With the line of work that we have, a reliable tool is needed and this is where Intercom comes in
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Return on Investment
CleverTap
  • Our additional revenues from additional in-site promotions during a festive sales jumped 40% after using Clevertap pop-ups that targeted people at the product & category level.
Read full review
Intercom
  • Greater customer satisfaction with significantly reduced response and resolution time; keeps getting better since starting to use Intercom.
  • Faster user onboarding is seen, especially with the product tours that promote self-serve learning. We've seen 100% self-serve onboarding for users of customers who did not have complex customizations made for their version of our application.
  • Sharp rise in the open rate overall with the all-round engagement channels as opposed to the email only approach we had before Intercom.
Read full review
ScreenShots

CleverTap Screenshots

Screenshot of CleverTap Mobile App DashboardScreenshot of CleverTap HomepageScreenshot of CleverTap Cohort AnalysisScreenshot of CleverTap Create New Push NotificationsScreenshot of CleverTap Create SegmentsScreenshot of CleverTap Segmentation Reports

Intercom Screenshots

Screenshot of Support Bots: Intercom brings upleveled support automation that scales support teams by resolving 33% of common questions.Screenshot of Shared Inbox: From quick to complex questions, the Intercom Inbox workflows helps resolve issues in real time and improve team efficiency—without sacrificing CSAT.Screenshot of Product Tours: Connect the dots from sign-up to success with Intercom' interactive product tours.Screenshot of Campaign Builder: Series, Intercom's visual campaign builder, lets users send cohesive messages across channels—inside the app and out.Screenshot of Intercom Surveys: In-context customer surveys, Intercom Surveys connects users to valuable customer insights—and then helps to turn those insights into action, automatically.Screenshot of The Intercom Messenger