What users are saying about
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
585 Ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3.7 out of 100

Constant Contact

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
585 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Constant Contact

It’s best suited when you are not in a position with your business, industry or budget to implement a fully integrated and industry-leading CRM and email marketing platform as this is an ideal setup. For example, a fully integrated Hubspot or Salesforce tech stack. For many businesses this type of high cost, sophisticated system is not realistic and in these cases, Constant Contact is superior for managing all email strategies or in our case, just a portion of them. For us, we handle drip content or interest-based remarketing through our CRM but use Constant Contact for all other email strategies because of its ease of use and low cost. It’s also exceptional as a low-cost email database management solution where you can’t daily centralize, protect and maintain (unsubscribes, dead contacts, etc) your email contact database.
Thomas Pittman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Constant Contact
7.8
WYSIWYG email editor
ClickDimensions
5.3
Constant Contact
7.7
Dynamic content
ClickDimensions
4.2
Constant Contact
7.7
Ability to test dynamic content
ClickDimensions
4.6
Constant Contact
7.6
Landing pages
ClickDimensions
2.7
Constant Contact
8.1
A/B testing
ClickDimensions
4.9
Constant Contact
6.9
Mobile optimization
ClickDimensions
4.5
Constant Contact
8.2
Email deliverability reporting
ClickDimensions
2.7
Constant Contact
8.7
List management
ClickDimensions
4.0
Constant Contact
8.5
Triggered drip sequences
ClickDimensions
5.5
Constant Contact
6.4

Lead Management

ClickDimensions
3.7
Constant Contact
Lead nurturing
ClickDimensions
2.8
Constant Contact
Lead scoring and grading
ClickDimensions
4.6
Constant Contact
Data quality management
ClickDimensions
3.2
Constant Contact
Automated sales alerts and tasks
ClickDimensions
4.1
Constant Contact

Campaign Management

ClickDimensions
2.6
Constant Contact
Calendaring
ClickDimensions
4.1
Constant Contact
Event/webinar marketing
ClickDimensions
1.2
Constant Contact

Social Media Marketing

ClickDimensions
5.6
Constant Contact
Social sharing and campaigns
ClickDimensions
8.0
Constant Contact
Social profile integration
ClickDimensions
3.2
Constant Contact

Reporting & Analytics

ClickDimensions
2.9
Constant Contact
7.8
Dashboards
ClickDimensions
2.4
Constant Contact
7.5
Standard reports
ClickDimensions
2.4
Constant Contact
8.3
Custom reports
ClickDimensions
3.9
Constant Contact
7.8

Platform & Infrastructure

ClickDimensions
5.0
Constant Contact
API
ClickDimensions
1.2
Constant Contact
Role-based workflow & approvals
ClickDimensions
1.3
Constant Contact
Customizability
ClickDimensions
5.3
Constant Contact
Integration with Salesforce.com
ClickDimensions
7.0
Constant Contact
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Constant Contact
Integration with SugarCRM
ClickDimensions
8.0
Constant Contact

Pre-Send Testing

ClickDimensions
Constant Contact
8.4
URL Validation
ClickDimensions
Constant Contact
9.3
Link Tracking
ClickDimensions
Constant Contact
8.1
Image Validation
ClickDimensions
Constant Contact
8.2
Inbox Display
ClickDimensions
Constant Contact
8.4
Email Accessibility Tools
ClickDimensions
Constant Contact
8.0
Spelling and Grammar Check
ClickDimensions
Constant Contact
8.6
Spam Testing
ClickDimensions
Constant Contact
7.8
Email Previews
ClickDimensions
Constant Contact
9.0

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Constant Contact

  • Importing new emails is extremely fast and easy. This is important because there are times where emails need to be sent out ASAP, so being able to import a new mailing list quickly allows that to happen in a timely manner.
  • Customization of the look and feel of the email. Sending out emails that look the same becomes boring to the recipients, so being able to change the look every time makes it more likely they will engage in the material.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Constant Contact

  • Maybe make a bit more intuitive
  • Have it make suggestions for what you could or should do
  • More storage room for pics, logos, etc. (without additional cost)
  • While I think it is user friendly in general, I need a bit more guidance with options and possibilities
Terri Betts | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Constant Contact

Marketo does all of the same things but at an enterprise level. Marketo is substantially better than Constant Contact but the price tag is very seriously higher ... by a few zeros. The key components of differentiation would be database management and deliverability. I wouldn't say Marketo's editor is any better or worse than Constant Contact.
James Arnold | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Constant Contact

  • Every month we send out our newsletter, the phone rings and we gain revenue.
  • For our events, the reminders create signs ups which drive revenue.
  • Our quarterly ecommerce sales drive store sales and keep us top of mind with our clients.
Darcy Knapp, MBA | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Edition
Email$20.001
Email Plus$45.001
Pro$195.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Constant Contact
7.9

Likelihood to Renew

ClickDimensions
9.0
Constant Contact
8.0

Usability

ClickDimensions
5.0
Constant Contact
8.9

Reliability and Availability

ClickDimensions
Constant Contact
9.0

Performance

ClickDimensions
Constant Contact
10.0

Support Rating

ClickDimensions
1.0
Constant Contact
3.0

Online Training

ClickDimensions
Constant Contact
10.0

Implementation Rating

ClickDimensions
Constant Contact
8.0

Scalability

ClickDimensions
Constant Contact
10.0

Add comparison