What users are saying about
34 Ratings
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Based on 34 reviews and ratings
Constant Contact
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Top Rated
716 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 716 reviews and ratings
Feature Set Ratings
- Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

3.7
ClickDimensions
37%

7.7
Constant Contact
77%
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings

7.8
78%
82 Ratings
Dynamic content

3.7
37%
10 Ratings

7.6
76%
82 Ratings
Ability to test dynamic content

1.7
17%
10 Ratings

7.5
75%
81 Ratings
Landing pages

1.6
16%
10 Ratings

7.6
76%
56 Ratings
A/B testing

3.6
36%
10 Ratings

7.4
74%
52 Ratings
Mobile optimization

2.1
21%
10 Ratings

8.0
80%
85 Ratings
Email deliverability reporting

4.0
40%
18 Ratings

8.6
86%
135 Ratings
List management

5.6
56%
9 Ratings

8.4
84%
90 Ratings
Triggered drip sequences

6.1
61%
9 Ratings

6.7
67%
47 Ratings
Lead Management

4.7
ClickDimensions
47%

Constant Contact
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings

N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings

N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings

N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings

N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%

Constant Contact
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings

N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings

N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%

Constant Contact
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings

N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings

N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%

7.8
Constant Contact
78%
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings

7.8
78%
87 Ratings
Standard reports

2.0
20%
9 Ratings

8.2
82%
87 Ratings
Custom reports

3.8
38%
7 Ratings

7.5
75%
58 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%

Constant Contact
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings

N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings

N/A
0 Ratings
Customizability

2.6
26%
7 Ratings

N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings

N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings

N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings

N/A
0 Ratings
Pre-Send Testing

ClickDimensions
Feature Set Not Supported
N/A

8.1
Constant Contact
81%
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

N/A
0 Ratings

8.4
84%
31 Ratings
Link Tracking

N/A
0 Ratings

8.0
80%
34 Ratings
Image Validation

N/A
0 Ratings

8.2
82%
31 Ratings
Inbox Display

N/A
0 Ratings

8.0
80%
34 Ratings
Email Accessibility Tools

N/A
0 Ratings

8.0
80%
28 Ratings
Spelling and Grammar Check

N/A
0 Ratings

7.8
78%
31 Ratings
Spam Testing

N/A
0 Ratings

7.8
78%
26 Ratings
Email Previews

N/A
0 Ratings

8.6
86%
40 Ratings
Attribute Ratings
- Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- ClickDimensions and Constant Contact are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

2.1
ClickDimensions
21%
10 Ratings

8.3
Constant Contact
83%
106 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating

9.0
Constant Contact
90%
21 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings

10.0
Constant Contact
100%
9 Ratings
Availability

ClickDimensions
N/A
0 Ratings

9.0
Constant Contact
90%
4 Ratings
Performance

ClickDimensions
N/A
0 Ratings

10.0
Constant Contact
100%
4 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings

10.0
Constant Contact
100%
17 Ratings
Online Training

ClickDimensions
N/A
0 Ratings

10.0
Constant Contact
100%
1 Rating
Implementation Rating

ClickDimensions
N/A
0 Ratings

10.0
Constant Contact
100%
9 Ratings
Product Scalability

ClickDimensions
N/A
0 Ratings

10.0
Constant Contact
100%
1 Rating
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesPros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesCons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesConstant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesPricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ClickDimensions Editions & Modules
—
Additional Pricing Details
—Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesConstant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Reliability and Availability
ClickDimensions
No score
No answers yet
No answers on this topic
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesPerformance
ClickDimensions
No score
No answers yet
No answers on this topic
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesSupport Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesImplementation Rating
ClickDimensions
No score
No answers yet
No answers on this topic
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesAlternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesScalability
ClickDimensions
No score
No answers yet
No answers on this topic
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesReturn on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees