What users are saying about

Close vs Salesforce Mobile

Close
31 Ratings
Salesforce Mobile
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74 Ratings

Close

31 Ratings
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Score 8.8 out of 100

Based on 31 reviews and ratings

Salesforce Mobile

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74 Ratings
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Score 8.7 out of 100

Based on 74 reviews and ratings

Feature Set Ratings

    Sales Force Automation

    8.3

    Close

    83%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 8/8 features
    Close ranks higher in 8/8 features

    Customer data management / contact management

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    Close

    92%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features
    Close ranks higher in 3/3 features

    Case management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.6

    Close

    86%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features
    Close ranks higher in 2/2 features

    Lead management

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Email marketing

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.0

    Close

    70%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features
    Close ranks higher in 3/3 features

    Task management

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.8
    58%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.3

    Close

    93%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features
    Close ranks higher in 3/3 features

    Forecasting

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    Close

    76%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 4/4 features
    Close ranks higher in 4/4 features

    Custom fields

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Security

    7.9

    Close

    79%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features
    Close ranks higher in 2/2 features

    Single sign-on capability

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Social CRM

    10.0

    Close

    100%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features
    Close ranks higher in 2/2 features

    Social data

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Close

    70%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features
    Close ranks higher in 1/1 features

    Marketing automation

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Platform

    10.0

    Close

    100%

    Salesforce Mobile

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features
    Close ranks higher in 1/1 features

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Close is rated higher in 1 area: Likelihood to Recommend
    • Salesforce Mobile (formerly Salesforce1 Mobile App) is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.8

    Close

    88%
    6 Ratings
    8.7

    Salesforce Mobile

    87%
    26 Ratings

    Likelihood to Renew

    Close

    N/A
    0 Ratings
    10.0

    Salesforce Mobile

    100%
    1 Rating

    Usability

    7.0

    Close

    70%
    1 Rating
    9.7

    Salesforce Mobile

    97%
    2 Ratings

    Support Rating

    7.0

    Close

    70%
    1 Rating
    9.3

    Salesforce Mobile

    93%
    3 Ratings

    Implementation Rating

    Close

    N/A
    0 Ratings
    10.0

    Salesforce Mobile

    100%
    1 Rating

    Likelihood to Recommend

    Close

    Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...

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    Erik Zahnlecker | TrustRadius Reviewer
    Erik Zahnlecker
    View all 6 answers on this topic

    Salesforce Mobile

    Being out from the office, [Salesforce Mobile (formerly Salesforce1 Mobile App)] is a supporting tool to bring all the information with you without having the need of bringing the laptop. As I said before, I am a sales manager and it is much more comfortable for me to use the mobile app instead of bringing a bag or something similar only for the laptop.However, it wouldn't make any sense to use it in the office as you can enter into Salesforce from your computer and have a better experience with the SF product as it is much more comfortable to use. At the end it has a much larger screen than a phone or a tablet and it has many more possibilities as a whole

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    Nicolas Rama | TrustRadius Reviewer
    Nicolas Rama
    View all 26 answers on this topic

    Pros

    Close

    • You can search for prospects by your activity & notes.
    • It helps automate the follow up process.
    • It ties cold emailing into a powerful CRM all in one portal.

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    Joe Gatto | TrustRadius Reviewer
    Joe Gatto
    View all 6 answers on this topic

    Salesforce Mobile

    • The ability to construct lead list for various marketing channels and have our staff prioritize calls. It's simple to use, just has to be set up once, and it's safe.
    • The most important aspect of this app is that all of its features are incredible, especially the reporting capabilities and the ability to quickly input customer information.
    • The app allows sales reps to focus on opportunities while on the field. The app has a feature that allows you to set up quick action for a variety of tasks.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 26 answers on this topic

    Cons

    Close

    • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!

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    Ryan McCarty | TrustRadius Reviewer
    Ryan McCarty
    View all 6 answers on this topic

    Salesforce Mobile

    • Just like Salesforce, there's a lot you can do with the app. It can feel overwhelming if you don't know what you're looking for.
    • This isn't necessarily a fault, but when you use Salesforce on a computer most of the time, when going to Mobile you do have to make an adjustment and be prepared for a different layout and navigation.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 26 answers on this topic

    Pricing Details

    Close

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $29 per user, monthly

    Close Editions & Modules

    Edition
    Starter$291
    Basic$691
    Professional$991
    Business$1491
    1. per user, monthly
    Additional Pricing Details
    15% discount on annual pricing in addition to the month-to-month prices listed here.

    Salesforce Mobile

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Salesforce Mobile Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Close

    No score
    No answers yet
    No answers on this topic

    Salesforce Mobile

    Salesforce Mobile 10.0
    Based on 1 answer
    We have to have it !! We love the product and most of us use it everyday - many times daily !!

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    Rob Thomason ☁ | TrustRadius Reviewer
    Rob Thomason ☁
    View all 1 answers on this topic

    Usability

    Close

    Close 7.0
    Based on 1 answer
    Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Salesforce Mobile

    Salesforce Mobile 9.7
    Based on 2 answers
    Salesforce Mobile is very useful to our organization. This makes the job of an agent more convenient. We can easily access it on our mobile phones. When you need an update for a certain lead, you can simply check it using your phone, you don't need to spend more time opening it on your computer or laptop.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Support Rating

    Close

    Close 7.0
    Based on 1 answer
    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Salesforce Mobile

    Salesforce Mobile 9.3
    Based on 3 answers
    I haven't had the need to contact support, but the online community has a VAST knowledge of support if you're in need. For instance, I needed to know how I could set the dashboard up to automatically refresh and the online community helped me within minutes.

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    Ben Caplan | TrustRadius Reviewer
    Ben Caplan
    View all 3 answers on this topic

    Implementation Rating

    Close

    No score
    No answers yet
    No answers on this topic

    Salesforce Mobile

    Salesforce Mobile 10.0
    Based on 1 answer
    It went great - need more discovery next time

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    Rob Thomason ☁ | TrustRadius Reviewer
    Rob Thomason ☁
    View all 1 answers on this topic

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

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    Jason Vance | TrustRadius Reviewer
    Jason Vance
    View all 6 answers on this topic

    Salesforce Mobile

    I have used HubSpot and Copper CRM at previous companies but both of them are fundamental CRMs. Salesforce can truly be implemented to meet your unique business attributes and can scale as your company grows. It's no wonder it's the #1 CRM in the world. Plus with 100s of integrations to other apps, Salesforce can achieve a lot more than just managing sales.

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    Erik Viager | TrustRadius Reviewer
    Erik Viager
    View all 26 answers on this topic

    Return on Investment

    Close

    • Has allowed us to have full visibility into our pipeline
    • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature

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    Erik Zahnlecker | TrustRadius Reviewer
    Erik Zahnlecker
    View all 6 answers on this topic

    Salesforce Mobile

    • Reduces the amount of times i need to get in the computer during weekends (to check stuff)
    • Reduces the heaviness of my bag when im doing field sales
    • no negatives, if it had i would just do it in the computer

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    crecente pucci | TrustRadius Reviewer
    crecente pucci
    View all 26 answers on this topic

    Screenshots

    Salesforce Mobile

    —

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