What users are saying about
2 Ratings
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Score 8 out of 100
8 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cloud Call Center
Nextiva VoIP Call Center
10.0
Agent dashboard
Cloud Call Center
Nextiva VoIP Call Center
10.0
Validate callers
Cloud Call Center
Nextiva VoIP Call Center
10.0
Outbound response
Cloud Call Center
Nextiva VoIP Call Center
10.0
Call forwarding
Cloud Call Center
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
Cloud Call Center
Nextiva VoIP Call Center
10.0
Warm transfer
Cloud Call Center
Nextiva VoIP Call Center
10.0
Predictive dialing
Cloud Call Center
Nextiva VoIP Call Center
10.0
Interactive voice response
Cloud Call Center
Nextiva VoIP Call Center
10.0
REST APIs
Cloud Call Center
Nextiva VoIP Call Center
10.0
Call scripts
Cloud Call Center
Nextiva VoIP Call Center
10.0
Call tracking
Cloud Call Center
Nextiva VoIP Call Center
10.0
Multichannel integration
Cloud Call Center
Nextiva VoIP Call Center
10.0
CRM software integration
Cloud Call Center
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

Cloud Call Center
Nextiva VoIP Call Center
10.0
Inbound call routing
Cloud Call Center
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
Cloud Call Center
Nextiva VoIP Call Center
10.0
Recording
Cloud Call Center
Nextiva VoIP Call Center
10.0
Quality management
Cloud Call Center
Nextiva VoIP Call Center
10.0
Call analytics
Cloud Call Center
Nextiva VoIP Call Center
10.0
Historical reporting
Cloud Call Center
Nextiva VoIP Call Center
10.0
Live reporting
Cloud Call Center
Nextiva VoIP Call Center
10.0
Customer surveys
Cloud Call Center
Nextiva VoIP Call Center
10.0
Customer interaction analytics
Cloud Call Center
Nextiva VoIP Call Center
10.0

Pros

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

Cloud Call Center

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

Cloud Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cloud Call Center
9.0
Nextiva VoIP Call Center
9.7

Support Rating

Cloud Call Center
Nextiva VoIP Call Center
10.0

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