What users are saying about
2 Ratings
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Score 8 out of 100
11 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Contact Center Software

    Cloud Call Center

    Feature Set Not Supported
    N/A
    9.3

    Nextiva VoIP Call Center

    93%
    Nextiva VoIP Call Center ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Workforce Optimization (WFO)

    Cloud Call Center

    Feature Set Not Supported
    N/A
    9.5

    Nextiva VoIP Call Center

    95%
    Nextiva VoIP Call Center ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    1 Rating
    8.1

    Nextiva VoIP Call Center

    81%
    4 Ratings

    Support Rating

    Cloud Call Center

    N/A
    0 Ratings
    10.0

    Nextiva VoIP Call Center

    100%
    1 Rating

    Likelihood to Recommend

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    Nextiva VoIP Call Center

    Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
    ANTOINE FOREMAN | TrustRadius Reviewer

    Pros

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    Nextiva VoIP Call Center

    • Accommodating customer hotline.
    • Lower rate.
    • User friendly recording portal.
    Arnie Francisco | TrustRadius Reviewer

    Cons

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    Nextiva VoIP Call Center

    • The admin portal is cumbersome to use and times out too frequently.
    • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
    • The click-to-call feature inside of our CRM is finicky and often needs resetting.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cloud Call Center Editions & Modules

    Additional Pricing Details

    Nextiva VoIP Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 per user per month

    Nextiva VoIP Call Center Editions & Modules

    Edition
    Pro$501
    Enterprise$1001
    1. per user per month
    Additional Pricing Details

    Support Rating

    Cloud Call Center

    No score
    No answers yet
    No answers on this topic

    Nextiva VoIP Call Center

    Nextiva VoIP Call Center 10.0
    Based on 1 answer
    They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
    Arnie Francisco | TrustRadius Reviewer

    Alternatives Considered

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    Nextiva VoIP Call Center

    Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    Nextiva VoIP Call Center

    • Set up in over 5 locations nationwide.
    • 300+ users with 75% working remotely.
    • Looking at adding addition 100+ users in the near future due to demand.
    ANTOINE FOREMAN | TrustRadius Reviewer

    Add comparison