Cloud Call Center vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Nextiva Contact Center
Score 9.0 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
Pricing
Cloud Call CenterNextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
Cloud Call CenterNextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterNextiva Contact Center
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterNextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Nextiva Contact Center
9.0
25 Ratings
7% above category average
Agent dashboard10.01 Ratings8.625 Ratings
Validate callers9.01 Ratings9.024 Ratings
Outbound response10.01 Ratings9.423 Ratings
Call forwarding9.01 Ratings9.124 Ratings
Click-to-call (CTC)8.01 Ratings8.619 Ratings
Warm transfer9.01 Ratings9.324 Ratings
Predictive dialing8.01 Ratings8.415 Ratings
Interactive voice response8.01 Ratings8.618 Ratings
REST APIs9.01 Ratings9.011 Ratings
Call scripts9.01 Ratings9.313 Ratings
Call tracking10.01 Ratings9.722 Ratings
Multichannel integration8.01 Ratings9.313 Ratings
CRM software integration8.01 Ratings8.914 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Nextiva Contact Center
9.2
25 Ratings
11% above category average
Inbound call routing9.01 Ratings9.524 Ratings
Omnichannel inbound routing9.01 Ratings9.219 Ratings
Recording8.01 Ratings9.222 Ratings
Quality management10.01 Ratings8.922 Ratings
Call analytics10.01 Ratings9.223 Ratings
Historical reporting10.01 Ratings9.125 Ratings
Live reporting10.01 Ratings8.722 Ratings
Customer surveys10.01 Ratings9.513 Ratings
Customer interaction analytics10.01 Ratings9.015 Ratings
Best Alternatives
Cloud Call CenterNextiva Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterNextiva Contact Center
Likelihood to Recommend
9.0
(2 ratings)
9.1
(26 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cloud Call CenterNextiva Contact Center
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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Nextiva
Once we mapped out the call flows, we were able to implement them live immediately and, in real time, see success areas and areas in need of development. The real time aspect of the config portal assisted greatly with dev work. We have multiple staff assigned to multiple contact centers as needed. Admins can move staff in an out as well.
It might be less appropriate for a single staff member working in one department.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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Nextiva
  • easier to get in contact with our bosses
  • I can rapidly call my carrier at anytime.
  • I can easily see my contacts.
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
3CLogic.com
No answers on this topic
Nextiva
Service has been exemplary and we are happy with the voice quality and connectivity
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Support Rating
3CLogic.com
No answers on this topic
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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Nextiva
We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost no visibility of what we are missing
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
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ScreenShots