What users are saying about
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Top Rated
50 Ratings
4 Ratings
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Score 9.3 out of 100

RingCentral Contact Center

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Top Rated
50 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Cloud Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.8

Cloud Call Center

88%
8.5

RingCentral Contact Center

85%
Cloud Call Center ranks higher in 9/13 features

Agent dashboard

10.0
100%
1 Rating
8.6
86%
12 Ratings

Validate callers

9.0
90%
1 Rating
8.1
81%
11 Ratings

Outbound response

10.0
100%
1 Rating
8.5
85%
12 Ratings

Call forwarding

9.0
90%
1 Rating
8.4
84%
12 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.4
84%
8 Ratings

Warm transfer

9.0
90%
1 Rating
8.5
85%
12 Ratings

Predictive dialing

8.0
80%
1 Rating
6.9
69%
5 Ratings

Interactive voice response

8.0
80%
1 Rating
8.9
89%
7 Ratings

REST APIs

9.0
90%
1 Rating
8.4
84%
7 Ratings

Call scripts

9.0
90%
1 Rating
8.1
81%
9 Ratings

Call tracking

10.0
100%
1 Rating
8.3
83%
12 Ratings

Multichannel integration

8.0
80%
1 Rating
9.4
94%
7 Ratings

CRM software integration

8.0
80%
1 Rating
9.4
94%
7 Ratings

Workforce Optimization (WFO)

9.6

Cloud Call Center

96%
8.4

RingCentral Contact Center

84%
Cloud Call Center ranks higher in 8/9 features

Inbound call routing

9.0
90%
1 Rating
8.9
89%
13 Ratings

Omnichannel inbound routing

9.0
90%
1 Rating
8.7
87%
9 Ratings

Recording

8.0
80%
1 Rating
9.0
90%
12 Ratings

Quality management

10.0
100%
1 Rating
8.2
82%
11 Ratings

Call analytics

10.0
100%
1 Rating
8.4
84%
12 Ratings

Historical reporting

10.0
100%
1 Rating
8.6
86%
11 Ratings

Live reporting

10.0
100%
1 Rating
8.0
80%
9 Ratings

Customer surveys

10.0
100%
1 Rating
8.0
80%
6 Ratings

Customer interaction analytics

10.0
100%
1 Rating
8.1
81%
5 Ratings

Attribute Ratings

  • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Cloud Call Center

90%
2 Ratings
8.1

RingCentral Contact Center

81%
14 Ratings

Likelihood to Recommend

3CLogic.com

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Read full review

RingCentral

RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
Read full review

Pros

3CLogic.com

  • Ease of Use
  • Softphones
  • Integration to other applications
Read full review

RingCentral

  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Read full review

Cons

3CLogic.com

  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Read full review

RingCentral

  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review

Pricing Details

Cloud Call Center

Starting Price

Editions & Modules

Cloud Call Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RingCentral Contact Center

    Starting Price

    Editions & Modules

    RingCentral Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      3CLogic.com

      Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
      Read full review

      RingCentral

      The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
      Read full review

      Return on Investment

      3CLogic.com

      • Increased efficiency.
      • Increased customer satisfaction.
      • Increased our support teams productivity.
      • Helps with training.
      Read full review

      RingCentral

      • The business is able to take on clients that need after hours assistance because we have a way to communicate
      • We are able to offer multiple forms of communication, which may attract more clients to our office
      • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
      Read full review

      Add comparison