What users are saying about
2 Ratings
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Score 8 out of 100
12 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer | TrustRadius Reviewer

RingCentral Contact Center

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
kiana lane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cloud Call Center
RingCentral Contact Center
9.6
Agent dashboard
Cloud Call Center
RingCentral Contact Center
10.0
Validate callers
Cloud Call Center
RingCentral Contact Center
10.0
Outbound response
Cloud Call Center
RingCentral Contact Center
9.5
Call forwarding
Cloud Call Center
RingCentral Contact Center
9.5
Warm transfer
Cloud Call Center
RingCentral Contact Center
10.0
Predictive dialing
Cloud Call Center
RingCentral Contact Center
10.0
Call scripts
Cloud Call Center
RingCentral Contact Center
9.0
Call tracking
Cloud Call Center
RingCentral Contact Center
8.0
Multichannel integration
Cloud Call Center
RingCentral Contact Center
10.0
CRM software integration
Cloud Call Center
RingCentral Contact Center
10.0

Workforce Optimization (WFO)

Cloud Call Center
RingCentral Contact Center
8.8
Inbound call routing
Cloud Call Center
RingCentral Contact Center
10.0
Omnichannel inbound routing
Cloud Call Center
RingCentral Contact Center
10.0
Recording
Cloud Call Center
RingCentral Contact Center
9.0
Quality management
Cloud Call Center
RingCentral Contact Center
8.5
Call analytics
Cloud Call Center
RingCentral Contact Center
8.5
Historical reporting
Cloud Call Center
RingCentral Contact Center
8.0
Live reporting
Cloud Call Center
RingCentral Contact Center
9.0
Customer surveys
Cloud Call Center
RingCentral Contact Center
9.5
Customer interaction analytics
Cloud Call Center
RingCentral Contact Center
7.0

Pros

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer

RingCentral Contact Center

  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Donald Mascola | TrustRadius Reviewer

Cons

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer | TrustRadius Reviewer

RingCentral Contact Center

  • better popups for calls
  • messaging system
  • option to answer quickly
kiana lane | TrustRadius Reviewer

Alternatives Considered

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer

RingCentral Contact Center

Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint
Donald Mascola | TrustRadius Reviewer

Return on Investment

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer | TrustRadius Reviewer

RingCentral Contact Center

  • better call stats
  • helping call volume stay steady and frequent
  • quicker call flow
kiana lane | TrustRadius Reviewer

Pricing Details

Cloud Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cloud Call Center
9.0
RingCentral Contact Center
9.5

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