Cloud Call Center vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
Cloud Call CenterRingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud Call CenterRingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterRingCentral Contact Center
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
RingCentral Contact Center
7.7
20 Ratings
8% below category average
Agent dashboard10.01 Ratings7.616 Ratings
Validate callers9.01 Ratings7.110 Ratings
Outbound response10.01 Ratings8.317 Ratings
Call forwarding9.01 Ratings8.818 Ratings
Click-to-call (CTC)8.01 Ratings8.310 Ratings
Warm transfer9.01 Ratings8.010 Ratings
Predictive dialing8.01 Ratings7.06 Ratings
Interactive voice response8.01 Ratings8.510 Ratings
REST APIs9.01 Ratings8.07 Ratings
Call scripts9.01 Ratings6.711 Ratings
Call tracking10.01 Ratings8.810 Ratings
Multichannel integration8.01 Ratings6.511 Ratings
CRM software integration8.01 Ratings6.310 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
RingCentral Contact Center
6.7
19 Ratings
21% below category average
Inbound call routing9.01 Ratings8.317 Ratings
Omnichannel inbound routing9.01 Ratings7.711 Ratings
Recording8.01 Ratings8.317 Ratings
Quality management10.01 Ratings7.115 Ratings
Call analytics10.01 Ratings7.116 Ratings
Historical reporting10.01 Ratings5.916 Ratings
Live reporting10.01 Ratings7.114 Ratings
Customer surveys10.01 Ratings5.18 Ratings
Customer interaction analytics10.01 Ratings4.16 Ratings
Best Alternatives
Cloud Call CenterRingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterRingCentral Contact Center
Likelihood to Recommend
9.0
(2 ratings)
8.3
(20 ratings)
Likelihood to Renew
-
(0 ratings)
6.9
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
-
(0 ratings)
6.2
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Cloud Call CenterRingCentral Contact Center
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
3CLogic.com
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Usability
3CLogic.com
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
3CLogic.com
No answers on this topic
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
3CLogic.com
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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