What users are saying about
8 Ratings
162 Ratings
8 Ratings
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Score 8 out of 100
162 Ratings
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Score 6.4 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration
  • CloudCall and NetFortris are tied in 1 feature set: Mobile apps

Cloud PBX

8.1

CloudCall

81%
7.8

NetFortris

78%
CloudCall ranks higher in 3/5 features

Hosted PBX

7.7
77%
4 Ratings
7.0
70%
58 Ratings

Multi-level Interactive Voice Response (IVR)

8.0
80%
5 Ratings
6.0
60%
46 Ratings

User templates

8.5
85%
3 Ratings
6.8
68%
2 Ratings

Call reports

8.3
83%
5 Ratings
9.0
90%
78 Ratings

Directory of employee names

8.0
80%
4 Ratings
10.0
100%
78 Ratings

Call Management

8.3

CloudCall

83%
7.4

NetFortris

74%
CloudCall ranks higher in 3/5 features

Answering rules

8.8
88%
5 Ratings
7.0
70%
89 Ratings

Call recording

9.5
95%
5 Ratings
7.0
70%
67 Ratings

Call park

7.3
73%
4 Ratings
6.0
60%
73 Ratings

Call screening

7.5
75%
3 Ratings
8.0
80%
67 Ratings

Message alerts

8.5
85%
5 Ratings
9.0
90%
78 Ratings

VoIP system collaboration

8.1

CloudCall

81%
7.5

NetFortris

75%
CloudCall ranks higher in 4/4 features

Video conferencing

8.0
80%
3 Ratings
7.0
70%
17 Ratings

Audio conferencing

8.3
83%
4 Ratings
8.0
80%
54 Ratings

Video screen sharing

8.0
80%
2 Ratings
N/A
0 Ratings

Instant messaging

8.3
83%
5 Ratings
N/A
0 Ratings

Mobile apps

9.0

CloudCall

90%
9.0

NetFortris

90%
CloudCall ranks higher in 2/2 features

Mobile app for iOS

9.0
90%
5 Ratings
9.0
90%
46 Ratings

Mobile app for Android

9.0
90%
2 Ratings
9.0
90%
33 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
5 Ratings
7.0

NetFortris

70%
108 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
8.8

NetFortris

88%
16 Ratings

Usability

CloudCall

N/A
0 Ratings
7.6

NetFortris

76%
8 Ratings

Availability

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
8 Ratings

Performance

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
4 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
9.1

NetFortris

91%
14 Ratings

In-Person Training

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
2 Ratings

Online Training

CloudCall

N/A
0 Ratings
7.2

NetFortris

72%
4 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
9.8

NetFortris

98%
8 Ratings

Configurability

CloudCall

N/A
0 Ratings
9.7

NetFortris

97%
3 Ratings

Ease of integration

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Product Scalability

CloudCall

N/A
0 Ratings
8.1

NetFortris

81%
2 Ratings

Vendor post-sale

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Vendor pre-sale

CloudCall

N/A
0 Ratings
8.0

NetFortris

80%
1 Rating

Likelihood to Recommend

CloudCall

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review

NetFortris

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
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Pros

CloudCall

  • Recording
  • Log management
  • IVR
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NetFortris

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Read full review

Cons

CloudCall

  • Admin portal could be more user-friendly.
  • Mobile app could be improved i.e., integration with WhatsApp would be good.
  • There are instances (less) where the line will be cutting out and it's quite bad especially when talking with clients.
Read full review

NetFortris

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
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Pricing Details

CloudCall

Starting Price

$15 per month per user

Editions & Modules

CloudCall editions and modules pricing
EditionModules
Pro Edition151
Advanced Edition252

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required

Additional Details

NetFortris

Starting Price

$30 per month

Editions & Modules

NetFortris editions and modules pricing
EditionModules
Essentials Edition19.991
Professional Edition24.992
Ultimate Edition34.993
Hybrid Premise Subscription (Appliance and Phone for Each User)200.004
Hybrid Software Subscription (Required with Hybrid Premise)14.995
Hybrid Premise PurchaseVaries6

Footnotes

  1. per user, per month
  2. per user, per month
  3. per user, per month
  4. per location, per month
  5. per user, per month
  6. Varies

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $5

Additional Details

For the latest special offers, visit www.fonality.com/offers.

Likelihood to Renew

CloudCall

No answers on this topic

NetFortris

We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
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Usability

CloudCall

No answers on this topic

NetFortris

Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Reliability and Availability

CloudCall

No answers on this topic

NetFortris

Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
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Performance

CloudCall

No answers on this topic

NetFortris

Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
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Support Rating

CloudCall

Customer support is always responsive and timely.
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NetFortris

Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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In-Person Training

CloudCall

No answers on this topic

NetFortris

Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
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Online Training

CloudCall

No answers on this topic

NetFortris

Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
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Implementation Rating

CloudCall

No answers on this topic

NetFortris

Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
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Alternatives Considered

CloudCall

It's easy to setup and allows the team to work anywhere i.e., remote-working is exceptional. Mobile app is really easy to use and it integrates well with the PC. Bird-eye view (my most favorite feature) Listen into calls in real-time and link to the CRM
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NetFortris

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
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Scalability

CloudCall

No answers on this topic

NetFortris

It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
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Return on Investment

CloudCall

  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
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NetFortris

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
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Screenshots

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