3 Ratings
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Score 8.8 out of 100
10 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

Cognito Forms

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cognito Forms
9.5
Verint Enterprise Feedback Management
Survey templates
Cognito Forms
9.5
Verint Enterprise Feedback Management
Themes
Cognito Forms
9.5
Verint Enterprise Feedback Management
Custom logo/branding
Cognito Forms
9.5
Verint Enterprise Feedback Management

Survey Content

Cognito Forms
9.0
Verint Enterprise Feedback Management
Changes to live survey
Cognito Forms
9.0
Verint Enterprise Feedback Management
Question design help
Cognito Forms
9.0
Verint Enterprise Feedback Management
Multiple question types
Cognito Forms
9.0
Verint Enterprise Feedback Management

Survey Logic

Cognito Forms
8.0
Verint Enterprise Feedback Management
Survey logic flexibility
Cognito Forms
8.0
Verint Enterprise Feedback Management

Survey Reporting & Analytics

Cognito Forms
9.5
Verint Enterprise Feedback Management
Response tracking
Cognito Forms
9.5
Verint Enterprise Feedback Management
Data export
Cognito Forms
9.5
Verint Enterprise Feedback Management
Standard reports
Cognito Forms
9.5
Verint Enterprise Feedback Management
Custom reports
Cognito Forms
9.5
Verint Enterprise Feedback Management
Analytics
Cognito Forms
9.5
Verint Enterprise Feedback Management

Survey Administration & Security

Cognito Forms
9.0
Verint Enterprise Feedback Management
Access controls
Cognito Forms
9.0
Verint Enterprise Feedback Management
Compliance
Cognito Forms
9.0
Verint Enterprise Feedback Management

Survey Distribution

Cognito Forms
9.5
Verint Enterprise Feedback Management
Vendor-offered crowdsourcing
Cognito Forms
9.5
Verint Enterprise Feedback Management
Respondent restrictions
Cognito Forms
9.5
Verint Enterprise Feedback Management

Pros

Cognito Forms

  • Effective data management.
  • Extensive user accessibility in & out of house.
Brett Horton | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

Cognito Forms

  • I am happy with Cognito Forms. I have not found any issues.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

Cognito Forms

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

Cognito Forms

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Support Rating

Cognito Forms

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Alternatives Considered

Cognito Forms

I have also used Docu-sign a bit for similar data entry procedures when submitting applicants for financing and within our CRM. While Docu-sign works excellent, it is not as efficient as Cognito Forms and can prolong daily tasks creating some disconnect. Docu-sign is more useful for other tasks while Cognito Forms is pretty self-explanatory with its reports, data entry tasks, application submissions, and notification settings.
Brett Horton | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

Cognito Forms

  • A simplified process
  • Everything in one place
  • All associates using the same system.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Pricing Details

Cognito Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cognito Forms
9.5
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

Cognito Forms
Verint Enterprise Feedback Management
10.0

Usability

Cognito Forms
Verint Enterprise Feedback Management
7.0

Support Rating

Cognito Forms
Verint Enterprise Feedback Management
10.0

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