What users are saying about
10 Ratings
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Score 8 out of 100
12 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Communifire by Axero Solutions

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Wade Dixon | TrustRadius Reviewer

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Communifire by Axero Solutions
Mattermost
7.1
Task Management
Communifire by Axero Solutions
Mattermost
7.6
Gantt Charts
Communifire by Axero Solutions
Mattermost
6.0
Scheduling
Communifire by Axero Solutions
Mattermost
7.0
Workflow Automation
Communifire by Axero Solutions
Mattermost
5.0
Mobile Access
Communifire by Axero Solutions
Mattermost
8.7
Search
Communifire by Axero Solutions
Mattermost
8.2

Communication

Communifire by Axero Solutions
Mattermost
7.7
Chat
Communifire by Axero Solutions
Mattermost
9.7
Notifications
Communifire by Axero Solutions
Mattermost
8.6
Discussions
Communifire by Axero Solutions
Mattermost
9.5
Surveys
Communifire by Axero Solutions
Mattermost
4.6
Internal knowledgebase
Communifire by Axero Solutions
Mattermost
6.7
Integrates with Gmail and Google Hangouts
Communifire by Axero Solutions
Mattermost
7.0

File Sharing & Management

Communifire by Axero Solutions
Mattermost
7.1
Versioning
Communifire by Axero Solutions
Mattermost
8.0
Video files
Communifire by Axero Solutions
Mattermost
6.4
Audio files
Communifire by Axero Solutions
Mattermost
6.8
Document collaboration
Communifire by Axero Solutions
Mattermost
8.2
Access control
Communifire by Axero Solutions
Mattermost
7.7
Advanced security features
Communifire by Axero Solutions
Mattermost
7.3
Integrates with Google Drive
Communifire by Axero Solutions
Mattermost
8.0
Device sync
Communifire by Axero Solutions
Mattermost
4.3

Pros

Communifire by Axero Solutions

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Anonymous | TrustRadius Reviewer

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Cons

Communifire by Axero Solutions

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Col Fink | TrustRadius Reviewer

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Chuck Vigeant | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Usability

Communifire by Axero Solutions

Communifire by Axero Solutions 8.2
Based on 1 answer
This rating has a caveat - there is always room for improvement, and this team gets it.You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Chuck Vigeant | TrustRadius Reviewer

Mattermost

Mattermost 6.6
Based on 4 answers
It's very easy to use. Only at the point of configuring it will ask for some details. Apart from that, it is going to be a smooth process for anyone who wants to use this as their communication service. I am totally comfortable with using it in our organization
Sunil Badarla | TrustRadius Reviewer

Reliability and Availability

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Never any problems. Quite impressed
Chuck Vigeant | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Performance

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Works in real time.
Chuck Vigeant | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Support Rating

Communifire by Axero Solutions

Communifire by Axero Solutions 9.0
Based on 4 answers
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Anonymous | TrustRadius Reviewer

Mattermost

Mattermost 7.7
Based on 8 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Implementation Rating

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 4 answers
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Rebecca Verhoeff | TrustRadius Reviewer

Mattermost

No score
No answers yet
No answers on this topic

Alternatives Considered

Communifire by Axero Solutions

We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Teresa Miller | TrustRadius Reviewer

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Return on Investment

Communifire by Axero Solutions

  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Art Aughey, FDN | TrustRadius Reviewer

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Pricing Details

Communifire by Axero Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Communifire by Axero Solutions
9.0
Mattermost
8.5

Likelihood to Renew

Communifire by Axero Solutions
9.1
Mattermost

Usability

Communifire by Axero Solutions
8.2
Mattermost
6.6

Reliability and Availability

Communifire by Axero Solutions
9.1
Mattermost

Performance

Communifire by Axero Solutions
9.1
Mattermost

Support Rating

Communifire by Axero Solutions
9.0
Mattermost
7.7

Implementation Rating

Communifire by Axero Solutions
9.1
Mattermost

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