What users are saying about
15 Ratings
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Score 8.9 out of 100
13 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Less Annoying CRM
8.8
Customer data management / contact management
Contactually, by Compass
9.8
Less Annoying CRM
10.0
Workflow management
Contactually, by Compass
9.5
Less Annoying CRM
10.0
Territory management
Contactually, by Compass
8.9
Less Annoying CRM
8.7
Opportunity management
Contactually, by Compass
9.4
Less Annoying CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Less Annoying CRM
8.8
Contract management
Contactually, by Compass
6.0
Less Annoying CRM
7.5
Quote & order management
Contactually, by Compass
6.0
Less Annoying CRM
6.9
Interaction tracking
Contactually, by Compass
9.8
Less Annoying CRM
10.0
Channel / partner relationship management
Contactually, by Compass
9.8
Less Annoying CRM
7.7

Customer Service & Support

Contactually, by Compass
9.1
Less Annoying CRM
9.4
Case management
Contactually, by Compass
9.7
Less Annoying CRM
8.8
Call center management
Contactually, by Compass
8.0
Less Annoying CRM
Help desk management
Contactually, by Compass
9.7
Less Annoying CRM
10.0

Marketing Automation

Contactually, by Compass
9.7
Less Annoying CRM
8.5
Lead management
Contactually, by Compass
9.8
Less Annoying CRM
8.9
Email marketing
Contactually, by Compass
9.5
Less Annoying CRM
8.1

CRM Project Management

Contactually, by Compass
6.3
Less Annoying CRM
8.3
Task management
Contactually, by Compass
7.0
Less Annoying CRM
8.8
Billing and invoicing management
Contactually, by Compass
5.0
Less Annoying CRM
Reporting
Contactually, by Compass
7.0
Less Annoying CRM
7.8

CRM Reporting & Analytics

Contactually, by Compass
7.0
Less Annoying CRM
7.5
Forecasting
Contactually, by Compass
7.0
Less Annoying CRM
7.4
Pipeline visualization
Contactually, by Compass
7.0
Less Annoying CRM
8.3
Customizable reports
Contactually, by Compass
7.0
Less Annoying CRM
6.8

Customization

Contactually, by Compass
7.0
Less Annoying CRM
9.1
Custom fields
Contactually, by Compass
7.0
Less Annoying CRM
10.0
Custom objects
Contactually, by Compass
7.0
Less Annoying CRM
Scripting environment
Contactually, by Compass
7.0
Less Annoying CRM
8.1
API for custom integration
Contactually, by Compass
7.0
Less Annoying CRM
9.1

Security

Contactually, by Compass
7.5
Less Annoying CRM
8.2
Single sign-on capability
Contactually, by Compass
9.0
Less Annoying CRM
Role-based user permissions
Contactually, by Compass
6.0
Less Annoying CRM
8.2

Social CRM

Contactually, by Compass
8.4
Less Annoying CRM
Social data
Contactually, by Compass
9.8
Less Annoying CRM
Social engagement
Contactually, by Compass
7.0
Less Annoying CRM

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Less Annoying CRM
Marketing automation
Contactually, by Compass
9.8
Less Annoying CRM

Platform

Contactually, by Compass
9.4
Less Annoying CRM
8.5
Mobile access
Contactually, by Compass
9.4
Less Annoying CRM
8.5

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Less Annoying CRM
10.0

Likelihood to Renew

Contactually, by Compass
1.0
Less Annoying CRM

Usability

Contactually, by Compass
7.0
Less Annoying CRM

Support Rating

Contactually, by Compass
Less Annoying CRM
9.1

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