What users are saying about
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220 Ratings
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Score 7 out of 100

Keap

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220 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Keap

Keap is well suited for any size company and can suit a wide variety of purposes, from basic customer management to email campaigns, to landing pages, to a variety of integrations to address even the most creative of scenarios. I can't think of any scenario that Keap is not well suited to address.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Keap
7.6
Customer data management / contact management
Contactability
6.0
Keap
8.2
Workflow management
Contactability
7.0
Keap
7.1
Territory management
Contactability
7.0
Keap
Opportunity management
Contactability
7.0
Keap
7.2
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Keap
7.6
Contract management
Contactability
5.0
Keap
Quote & order management
Contactability
6.0
Keap
8.0
Interaction tracking
Contactability
7.0
Keap
7.4
Channel / partner relationship management
Contactability
6.0
Keap

Customer Service & Support

Contactability
4.3
Keap
Case management
Contactability
4.0
Keap
Call center management
Contactability
5.0
Keap
Help desk management
Contactability
4.0
Keap

Marketing Automation

Contactability
6.0
Keap
8.0
Lead management
Contactability
6.0
Keap
8.0
Email marketing
Contactability
6.0
Keap
8.0

CRM Project Management

Contactability
6.7
Keap
7.4
Task management
Contactability
6.0
Keap
7.7
Billing and invoicing management
Contactability
7.0
Keap
8.3
Reporting
Contactability
7.0
Keap
6.1

CRM Reporting & Analytics

Contactability
6.3
Keap
7.0
Forecasting
Contactability
6.0
Keap
Pipeline visualization
Contactability
7.0
Keap
7.0
Customizable reports
Contactability
6.0
Keap

Customization

Contactability
7.0
Keap
8.3
Custom fields
Contactability
7.0
Keap
8.1
Custom objects
Contactability
8.0
Keap
8.8
Scripting environment
Contactability
6.0
Keap
API for custom integration
Contactability
Keap
7.9

Security

Contactability
6.5
Keap
8.2
Single sign-on capability
Contactability
7.0
Keap
Role-based user permissions
Contactability
6.0
Keap
8.2

Social CRM

Contactability
7.0
Keap
Social data
Contactability
6.0
Keap
Social engagement
Contactability
8.0
Keap

Integrations with 3rd-party Software

Contactability
7.0
Keap
Marketing automation
Contactability
6.0
Keap
Compensation management
Contactability
8.0
Keap

Platform

Contactability
6.0
Keap
6.8
Mobile access
Contactability
6.0
Keap
6.8

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Keap

  • The strongest part of Keap/Infusionsoft is the CRM side for contacts and companies. The contact view is very robust, with everything from basic data points to form submissions, campaigns past and present, purchases, tags, web site profile, opportunities, and tons of customization is available with custom fields. Every business needs custom fields for segmentation, lead management, and reporting. It is very robust here.
  • The email builder is very simple and quick to use. The drag and drop functionality with built-in templates makes it a breeze to set up any kind of email from a beautiful marketing blast to a simple automated sales follow-up. Tagging from email clicks is also great for triggering other actions or notifications to reps for follow up. Emails are mobile responsive, too, without any extra coding or fiddling.
  • This has my favorite campaign builder. Simply pick a goal that triggers actions and then build our sequences with very robust if/then conditional logic. You can build campaigns as simple as an opt-in form with notification or follow-up or a 30-touch account-based marketing campaign all on the same canvas which is so swift and easy to edit.
Bailey Witt, MBA | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Keap

  • I would like to see Infusionsoft's functions being sold a la carte; my business utilizes the marketing and CRM features exhaustively but does not touch the sales and transaction processing features. It would be nice to pay for only what we use.
  • There is a mobile Infusionsoft application available on phones, but building marketing campaigns is not an option here. It would be nice to be able to build campaigns, even rudimentary, from a cell device.
  • I adore Infusionsoft but would love for it to be made more affordable.
Maddy Braswell | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 1.2
Based on 34 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 7.2
Based on 15 answers
I personally have no problem using the software, because I've used it (or versions of it) since 2007. So I know it pretty well inside and out. But I recognize a newcomer may struggle with it in the beginning. But they've made large strides in onboarding new users and getting new companies set up with walkthrough tutorials and wizards.
Nicholas Kouvatsos | TrustRadius Reviewer

Reliability and Availability

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 8 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones | TrustRadius Reviewer

Performance

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 7.5
Based on 8 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 7.7
Based on 16 answers
The support at Keap is great. Most of the time they know what I am looking for and they are able to solve my problems. Once in a while I will get a rep that doesn't understand my question or can't answer it and they have to get back to me. Which, to be honest usually takes longer that the answer solves. By the time they do get back to me, I have either moved on, created a work around or completely forgot about the question. However I can tell you that the positive outweighs the negative. Some software companies never get back to you or their chat support cannot answer any questions. So I would give their support at least a 9 out of 10
Josh Preece | TrustRadius Reviewer

In-Person Training

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 11 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Keap

I have compared Blue Orchid Marketing, which we left because it was not as robust. I also compared other products that were as robust but cost a LOT more than Infusionsoft! I also spoke with people using different products and this is bar far the simplest to use and to make life work faster and better with automation
Rachel Campbell | TrustRadius Reviewer

Scalability

Contactability

No score
No answers yet
No answers on this topic

Keap

Keap 2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Keap

  • For my business, which offers virtual assistance services, Infusionsoft has been helpful in allowing me and my team to help my client run his business more smoothly. He already had it in place when we started working together, which made for a very easy transition.
  • Infusionsoft can be complicated. There are several different ways to accomplish some tasks, which is good, giving people choices, but we may choose a less productive method when a simpler, quicker method is available since it's too difficult to find it in the Infusionsoft haystack.
  • I understand timing out for security purposes when you haven't engaged with the program in a certain amount of time, but frequently when I have been using it regularly for an hour straight, it will boot me off and make me log in again when I am in the middle of a search or trying to help a customer over the phone.
Tara Needham | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
starting at $99*

* prerequisite for all new customers

Keap Editions & Modules

Edition
Keap Grow$791
Keap Pro$1491
Infusionsoft by Keap$1991
  1. per month
Additional Pricing Details
Pricing starts at $79. Visit our website to start a demo and learn more about our pricing and promotions at https://keap.com/pricing.

Rating Summary

Likelihood to Recommend

Contactability
7.0
Keap
7.5

Likelihood to Renew

Contactability
Keap
1.2

Usability

Contactability
Keap
7.2

Reliability and Availability

Contactability
Keap
8.6

Performance

Contactability
Keap
7.5

Support Rating

Contactability
Keap
7.7

In-Person Training

Contactability
Keap
8.6

Online Training

Contactability
Keap
9.5

Implementation Rating

Contactability
Keap
8.0

Scalability

Contactability
Keap
2.0

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