What users are saying about
1 Rating
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Based on 1 reviews and ratings
Keap
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Top Rated
340 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 340 reviews and ratings
Feature Set Ratings
Sales Force Automation

6.3
Contactability
63%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 9/9 features
Contactability ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating
N/A
0 Ratings
Workflow management

7.0
70%
1 Rating
N/A
0 Ratings
Territory management

7.0
70%
1 Rating
N/A
0 Ratings
Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
N/A
0 Ratings
Contract management

5.0
50%
1 Rating
N/A
0 Ratings
Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings
Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings
Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings
Customer Service & Support

4.3
Contactability
43%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
N/A
0 Ratings
Call center management

5.0
50%
1 Rating
N/A
0 Ratings
Help desk management

4.0
40%
1 Rating
N/A
0 Ratings
Marketing Automation

6.0
Contactability
60%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
N/A
0 Ratings
Email marketing

6.0
60%
1 Rating
N/A
0 Ratings
CRM Project Management

6.7
Contactability
67%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
N/A
0 Ratings
Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings
Reporting

7.0
70%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
N/A
0 Ratings
Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings
Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings
Customization

7.0
Contactability
70%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Custom fields

7.0
70%
1 Rating
N/A
0 Ratings
Custom objects

8.0
80%
1 Rating
N/A
0 Ratings
Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings
Security

6.5
Contactability
65%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings
Role-based user permissions

6.0
60%
1 Rating
N/A
0 Ratings
Social CRM

7.0
Contactability
70%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
N/A
0 Ratings
Social engagement

8.0
80%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings
Compensation management

8.0
80%
1 Rating
N/A
0 Ratings
Platform

6.0
Contactability
60%
Keap
Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
N/A
0 Ratings
Email & Online Marketing

Contactability
Feature Set Not Supported
N/A
6.8
Keap
68%
Keap (formerly Infusionsoft) ranks higher in 9/9 features
Keap (formerly Infusionsoft) ranks higher in 9/9 features
WYSIWYG email editor

N/A
0 Ratings
7.7
77%
49 Ratings
Dynamic content

N/A
0 Ratings
5.9
59%
46 Ratings
Ability to test dynamic content

N/A
0 Ratings
2.0
20%
14 Ratings
Landing pages

N/A
0 Ratings
7.1
71%
113 Ratings
A/B testing

N/A
0 Ratings
6.0
60%
9 Ratings
Mobile optimization

N/A
0 Ratings
6.8
68%
105 Ratings
Email deliverability reporting

N/A
0 Ratings
8.2
82%
174 Ratings
List management

N/A
0 Ratings
8.7
87%
125 Ratings
Triggered drip sequences

N/A
0 Ratings
8.6
86%
48 Ratings
Lead Management

Contactability
Feature Set Not Supported
N/A
7.9
Keap
79%
Keap (formerly Infusionsoft) ranks higher in 4/4 features
Keap (formerly Infusionsoft) ranks higher in 4/4 features
Lead nurturing

N/A
0 Ratings
8.5
85%
124 Ratings
Lead scoring and grading

N/A
0 Ratings
6.9
69%
110 Ratings
Data quality management

N/A
0 Ratings
7.1
71%
111 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
9.1
91%
117 Ratings
Campaign Management

Contactability
Feature Set Not Supported
N/A
7.6
Keap
76%
Keap (formerly Infusionsoft) ranks higher in 2/2 features
Keap (formerly Infusionsoft) ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
8.2
82%
72 Ratings
Event/webinar marketing

N/A
0 Ratings
7.0
70%
13 Ratings
Social Media Marketing

Contactability
Feature Set Not Supported
N/A
4.5
Keap
45%
Keap (formerly Infusionsoft) ranks higher in 2/2 features
Keap (formerly Infusionsoft) ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings
4.9
49%
14 Ratings
Social profile integration

N/A
0 Ratings
4.0
40%
14 Ratings
Reporting & Analytics

Contactability
Feature Set Not Supported
N/A
7.2
Keap
72%
Keap (formerly Infusionsoft) ranks higher in 3/3 features
Keap (formerly Infusionsoft) ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
6.5
65%
54 Ratings
Standard reports

N/A
0 Ratings
7.9
79%
123 Ratings
Custom reports

N/A
0 Ratings
7.2
72%
114 Ratings
Platform & Infrastructure

Contactability
Feature Set Not Supported
N/A
6.2
Keap
62%
Keap (formerly Infusionsoft) ranks higher in 6/6 features
Keap (formerly Infusionsoft) ranks higher in 6/6 features
API

N/A
0 Ratings
7.9
79%
105 Ratings
Role-based workflow & approvals

N/A
0 Ratings
7.4
74%
91 Ratings
Customizability

N/A
0 Ratings
7.0
70%
116 Ratings
Integration with Salesforce.com

N/A
0 Ratings
5.0
50%
4 Ratings
Integration with Microsoft Dynamics CRM

N/A
0 Ratings
5.0
50%
5 Ratings
Integration with SugarCRM

N/A
0 Ratings
5.0
50%
4 Ratings
Attribute Ratings
- Keap (formerly Infusionsoft) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
8.2
Keap
82%
186 Ratings
Likelihood to Renew

Contactability
N/A
0 Ratings
7.5
Keap
75%
38 Ratings
Usability

Contactability
N/A
0 Ratings
6.6
Keap
66%
21 Ratings
Availability

Contactability
N/A
0 Ratings
9.1
Keap
91%
11 Ratings
Performance

Contactability
N/A
0 Ratings
9.1
Keap
91%
11 Ratings
Support Rating

Contactability
N/A
0 Ratings
7.6
Keap
76%
28 Ratings
In-Person Training

Contactability
N/A
0 Ratings
8.6
Keap
86%
5 Ratings
Online Training

Contactability
N/A
0 Ratings
9.5
Keap
95%
5 Ratings
Implementation Rating

Contactability
N/A
0 Ratings
8.0
Keap
80%
16 Ratings
Product Scalability

Contactability
N/A
0 Ratings
8.2
Keap
82%
3 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesKeap
Keap is well suited for beginners of email marketing and most likely smaller companies as well. For someone who is new to the email marketing world, the click and drop features are easy to understand and use. They can also save their email broadcasts and create duplicates of them so it would save them time if they are doing things in a similar fashion. For example, if they have a monthly newsletter and want the format to be consistent they can just save the template and then reuse it over and over, just updating the info text and images. On the flip side, for those who have been in the email marketing world for longer or understand more coding Keap is not the best for them. They would be limited to how much customization they can create in their emails and find that it might not best suit their needs.

Verified User
Employee in Marketing
Professional Training & Coaching Company, 51-200 employeesPros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesKeap
- Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
- CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
- Innovation - they were one of the first in the market and are still innovating to make the product better.
CEO (Chief Executive Officer)
Streamline For SuccessInformation Technology & Services, 1-10 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesKeap
- Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
- My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
- The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
Founder & CEO
The Organized Artist CompanyE-Learning, 1-10 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Contactability Editions & Modules
—
Additional Pricing Details
—Keap
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$129 per month
Keap Editions & Modules
Edition
Pro | $129.001 |
---|---|
Max | $199.001 |
- per month
Additional Pricing Details
All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.Likelihood to Renew
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 7.5
Based on 38 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Marketing Automation Manager
Home Care PulseIndividual & Family Services, 11-50 employees
Usability
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 6.6
Based on 21 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Program Specialist
University of ConnecticutHigher Education, 1001-5000 employees
Reliability and Availability
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 9.1
Based on 11 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.

Verified User
Director in Marketing
Management Consulting Company, 1-10 employeesPerformance
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 9.1
Based on 11 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 7.6
Based on 28 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.

Verified User
Consultant in Sales
Education Management Company, 1001-5000 employeesIn-Person Training
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Online Training
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.

Verified User
Director in Marketing
Management Consulting Company, 1-10 employeesImplementation Rating
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Consultant / Owner
Berlin Crush Consulting
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesKeap
Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.
Founder & CEO
Box Out MarketingMarketing & Advertising, 11-50 employees
Scalability
Contactability
No score
No answers yet
No answers on this topic
Keap
Keap 8.2
Based on 3 answers
You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.

Verified User
C-Level Executive in Marketing
Marketing & Advertising Company, 1-10 employeesReturn on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesKeap
- I’ve generated leads and closed business with Keap non-stop since 2008
- Keap notifies my team around the world when a lead, sale, or issue comes in
- Keap automation does the work of at least two to three people 24/7 since 2008
Chief Whispering Officer
The Sales Whisperer®Marketing and Advertising, 1-10 employees