What users are saying about
4 Ratings
9 Ratings
4 Ratings
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Score 7.1 out of 100
9 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    ContactOffice

    78%

    Hiver

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Task Management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    Search

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Communication

    7.9

    ContactOffice

    79%

    Hiver

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 8/8 features

    Chat

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Notifications

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Discussions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    7.9

    ContactOffice

    79%

    Hiver

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Versioning

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Video files

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Access control

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Google Drive

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ContactOffice

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    ContactOffice

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.3

    ContactOffice

    73%
    3 Ratings
    10.0

    Hiver

    100%
    2 Ratings

    Likelihood to Recommend

    ContactOffice

    1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
    Anonymous | TrustRadius Reviewer

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Anonymous | TrustRadius Reviewer

    Pros

    ContactOffice

    • Can use it from anywhere, can access your documents, emails and others.
    • Can message your group and arrange meetings, and it will notify you.
    • Can manage tasks.
    • Fairly good customer support
    Anonymous | TrustRadius Reviewer

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Megan Shorter | TrustRadius Reviewer

    Cons

    ContactOffice

    • Data safety concerns
    RANDHIR KUMAR | TrustRadius Reviewer

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactOffice

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    ContactOffice Editions & Modules

    Additional Pricing Details

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details

    Alternatives Considered

    ContactOffice

    ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
    Anonymous | TrustRadius Reviewer

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Megan Shorter | TrustRadius Reviewer

    Return on Investment

    ContactOffice

    • Can get documents from anywhere if you forgot your files.
    • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
    Anonymous | TrustRadius Reviewer

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison