What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 7.1 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

ContactOffice

1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
Anonymous | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ContactOffice
7.8
Hiver
Task Management
ContactOffice
8.7
Hiver
Gantt Charts
ContactOffice
7.1
Hiver
Scheduling
ContactOffice
8.1
Hiver
Workflow Automation
ContactOffice
7.1
Hiver
Mobile Access
ContactOffice
7.3
Hiver
Search
ContactOffice
7.1
Hiver
Visual planning tools
ContactOffice
9.0
Hiver

Communication

ContactOffice
7.9
Hiver
Chat
ContactOffice
8.7
Hiver
Notifications
ContactOffice
8.7
Hiver
Discussions
ContactOffice
9.0
Hiver
Surveys
ContactOffice
8.6
Hiver
Internal knowledgebase
ContactOffice
8.0
Hiver
Integrates with GoToMeeting
ContactOffice
7.0
Hiver
Integrates with Gmail and Google Hangouts
ContactOffice
6.0
Hiver
Integrates with Outlook
ContactOffice
7.0
Hiver

File Sharing & Management

ContactOffice
7.9
Hiver
Versioning
ContactOffice
7.8
Hiver
Video files
ContactOffice
7.4
Hiver
Audio files
ContactOffice
8.1
Hiver
Document collaboration
ContactOffice
9.0
Hiver
Access control
ContactOffice
8.1
Hiver
Advanced security features
ContactOffice
7.0
Hiver
Integrates with Google Drive
ContactOffice
7.9
Hiver

Incident and problem management

ContactOffice
Hiver
8.8
Organize and prioritize service tickets
ContactOffice
Hiver
7.7
Ticket creation and submission
ContactOffice
Hiver
9.3
Ticket response
ContactOffice
Hiver
9.3

Multi-Channel Help

ContactOffice
Hiver
9.3
Email support
ContactOffice
Hiver
9.3

Pros

ContactOffice

  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
Anonymous | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

ContactOffice

  • Data safety concerns
RANDHIR KUMAR | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ContactOffice

ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
Anonymous | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

ContactOffice

  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
Anonymous | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ContactOffice

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ContactOffice Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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