What users are saying about
4 Ratings
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Score 7.1 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

ContactOffice

1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.
Lauri Travis | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ContactOffice
7.8
Verint Community (Telligent)
Task Management
ContactOffice
8.7
Verint Community (Telligent)
Gantt Charts
ContactOffice
7.1
Verint Community (Telligent)
Scheduling
ContactOffice
8.1
Verint Community (Telligent)
Workflow Automation
ContactOffice
7.1
Verint Community (Telligent)
Mobile Access
ContactOffice
7.3
Verint Community (Telligent)
Search
ContactOffice
7.1
Verint Community (Telligent)
Visual planning tools
ContactOffice
9.0
Verint Community (Telligent)

Communication

ContactOffice
7.9
Verint Community (Telligent)
Chat
ContactOffice
8.7
Verint Community (Telligent)
Notifications
ContactOffice
8.7
Verint Community (Telligent)
Discussions
ContactOffice
9.0
Verint Community (Telligent)
Surveys
ContactOffice
8.6
Verint Community (Telligent)
Internal knowledgebase
ContactOffice
8.0
Verint Community (Telligent)
Integrates with GoToMeeting
ContactOffice
7.0
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
ContactOffice
6.0
Verint Community (Telligent)
Integrates with Outlook
ContactOffice
7.0
Verint Community (Telligent)

File Sharing & Management

ContactOffice
7.9
Verint Community (Telligent)
Versioning
ContactOffice
7.8
Verint Community (Telligent)
Video files
ContactOffice
7.4
Verint Community (Telligent)
Audio files
ContactOffice
8.1
Verint Community (Telligent)
Document collaboration
ContactOffice
9.0
Verint Community (Telligent)
Access control
ContactOffice
8.1
Verint Community (Telligent)
Advanced security features
ContactOffice
7.0
Verint Community (Telligent)
Integrates with Google Drive
ContactOffice
7.9
Verint Community (Telligent)

Pros

ContactOffice

  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
Anonymous | TrustRadius Reviewer

Cons

ContactOffice

  • Data safety concerns
RANDHIR KUMAR | TrustRadius Reviewer

Verint Community (Telligent)

  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Anonymous | TrustRadius Reviewer

Support Rating

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

ContactOffice

ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
Lisa Allison | TrustRadius Reviewer

Return on Investment

ContactOffice

  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Increased efficiency.
  • Support Queue reductions.
  • New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.
Lauri Travis | TrustRadius Reviewer

Screenshots

Verint Community (Telligent)

Pricing Details

ContactOffice

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ContactOffice
7.3
Verint Community (Telligent)
8.9

Likelihood to Renew

ContactOffice
Verint Community (Telligent)
10.0

Usability

ContactOffice
Verint Community (Telligent)
8.7

Support Rating

ContactOffice
Verint Community (Telligent)
8.3

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