What users are saying about
4 Ratings
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Score 7.1 out of 100
10 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ContactOffice

1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ContactOffice
7.8
Verint Community (Telligent)
Task Management
ContactOffice
8.7
Verint Community (Telligent)
Gantt Charts
ContactOffice
7.1
Verint Community (Telligent)
Scheduling
ContactOffice
8.1
Verint Community (Telligent)
Workflow Automation
ContactOffice
7.1
Verint Community (Telligent)
Mobile Access
ContactOffice
7.3
Verint Community (Telligent)
Search
ContactOffice
7.1
Verint Community (Telligent)
Visual planning tools
ContactOffice
9.0
Verint Community (Telligent)

Communication

ContactOffice
7.9
Verint Community (Telligent)
Chat
ContactOffice
8.7
Verint Community (Telligent)
Notifications
ContactOffice
8.7
Verint Community (Telligent)
Discussions
ContactOffice
9.0
Verint Community (Telligent)
Surveys
ContactOffice
8.6
Verint Community (Telligent)
Internal knowledgebase
ContactOffice
8.0
Verint Community (Telligent)
Integrates with GoToMeeting
ContactOffice
7.0
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
ContactOffice
6.0
Verint Community (Telligent)
Integrates with Outlook
ContactOffice
7.0
Verint Community (Telligent)

File Sharing & Management

ContactOffice
7.9
Verint Community (Telligent)
Versioning
ContactOffice
7.8
Verint Community (Telligent)
Video files
ContactOffice
7.4
Verint Community (Telligent)
Audio files
ContactOffice
8.1
Verint Community (Telligent)
Document collaboration
ContactOffice
9.0
Verint Community (Telligent)
Access control
ContactOffice
8.1
Verint Community (Telligent)
Advanced security features
ContactOffice
7.0
Verint Community (Telligent)
Integrates with Google Drive
ContactOffice
7.9
Verint Community (Telligent)

Pros

ContactOffice

  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

ContactOffice

  • Data safety concerns
RANDHIR KUMAR | TrustRadius Reviewer

Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

ContactOffice

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

ContactOffice

ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

ContactOffice

  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Screenshots

Verint Community (Telligent)

Pricing Details

ContactOffice

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ContactOffice
7.3
Verint Community (Telligent)
8.8

Likelihood to Renew

ContactOffice
Verint Community (Telligent)
10.0

Usability

ContactOffice
Verint Community (Telligent)
8.7

Support Rating

ContactOffice
Verint Community (Telligent)
8.3

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