What users are saying about
51 Ratings
1 Rating
51 Ratings
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Score 7.4 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
6.6
TeamWave
8.0
Customer data management / contact management
Copper
8.0
TeamWave
10.0
Workflow management
Copper
7.3
TeamWave
6.0
Territory management
Copper
5.1
TeamWave
Opportunity management
Copper
7.7
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
Copper
9.5
TeamWave
6.0
Contract management
Copper
7.0
TeamWave
Quote & order management
Copper
3.3
TeamWave
Interaction tracking
Copper
8.0
TeamWave
Channel / partner relationship management
Copper
3.3
TeamWave

Customer Service & Support

Copper
7.0
TeamWave
Case management
Copper
7.0
TeamWave
Call center management
Copper
6.0
TeamWave
Help desk management
Copper
8.0
TeamWave

Marketing Automation

Copper
5.6
TeamWave
Lead management
Copper
7.9
TeamWave
Email marketing
Copper
3.2
TeamWave

CRM Project Management

Copper
4.5
TeamWave
8.0
Task management
Copper
6.1
TeamWave
10.0
Billing and invoicing management
Copper
1.6
TeamWave
8.0
Reporting
Copper
5.7
TeamWave
6.0

CRM Reporting & Analytics

Copper
6.0
TeamWave
6.0
Forecasting
Copper
4.7
TeamWave
5.0
Pipeline visualization
Copper
7.6
TeamWave
9.0
Customizable reports
Copper
5.9
TeamWave
4.0

Customization

Copper
5.6
TeamWave
6.0
Custom fields
Copper
8.0
TeamWave
7.0
Custom objects
Copper
7.0
TeamWave
Scripting environment
Copper
4.1
TeamWave
API for custom integration
Copper
3.5
TeamWave
5.0

Security

Copper
8.3
TeamWave
Single sign-on capability
Copper
8.9
TeamWave
Role-based user permissions
Copper
7.7
TeamWave

Social CRM

Copper
2.7
TeamWave
Social data
Copper
3.4
TeamWave
Social engagement
Copper
1.9
TeamWave

Integrations with 3rd-party Software

Copper
3.4
TeamWave
Marketing automation
Copper
6.0
TeamWave
Compensation management
Copper
1.0
TeamWave

Platform

Copper
7.2
TeamWave
3.0
Mobile access
Copper
7.2
TeamWave
3.0

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Usability

Copper

Copper 7.6
Based on 8 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Support Rating

Copper

Copper 4.6
Based on 10 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Copper

TeamWave

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamWave Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison