What users are saying about
41 Ratings
3 Ratings
41 Ratings
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Score 7 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Zoho Bookings

It really depends on what you want to do. Some resource or workspace management might be limited. We use it to schedule conference calls, and this works great, together with Zoho Meetings. It is also great for simple service businesses, but might not be the best if you need consumables, inventory, etc.
María Fernanda Cruz | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Zoho Bookings
Customer data management / contact management
Copper
8.1
Zoho Bookings
Workflow management
Copper
7.3
Zoho Bookings
Territory management
Copper
5.2
Zoho Bookings
Opportunity management
Copper
8.0
Zoho Bookings
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Zoho Bookings
Contract management
Copper
7.1
Zoho Bookings
Quote & order management
Copper
6.4
Zoho Bookings
Interaction tracking
Copper
8.0
Zoho Bookings
Channel / partner relationship management
Copper
8.0
Zoho Bookings

Customer Service & Support

Copper
7.1
Zoho Bookings
Case management
Copper
7.2
Zoho Bookings
Call center management
Copper
6.2
Zoho Bookings
Help desk management
Copper
8.1
Zoho Bookings

Marketing Automation

Copper
5.2
Zoho Bookings
Lead management
Copper
8.1
Zoho Bookings
Email marketing
Copper
2.2
Zoho Bookings

CRM Project Management

Copper
5.1
Zoho Bookings
Task management
Copper
6.6
Zoho Bookings
Billing and invoicing management
Copper
2.5
Zoho Bookings
Reporting
Copper
6.2
Zoho Bookings

CRM Reporting & Analytics

Copper
6.2
Zoho Bookings
Forecasting
Copper
5.0
Zoho Bookings
Pipeline visualization
Copper
7.8
Zoho Bookings
Customizable reports
Copper
5.7
Zoho Bookings

Customization

Copper
6.8
Zoho Bookings
Custom fields
Copper
8.1
Zoho Bookings
Custom objects
Copper
7.2
Zoho Bookings
Scripting environment
Copper
8.0
Zoho Bookings
API for custom integration
Copper
4.0
Zoho Bookings

Security

Copper
8.6
Zoho Bookings
Single sign-on capability
Copper
8.9
Zoho Bookings
Role-based user permissions
Copper
8.2
Zoho Bookings

Social CRM

Copper
3.4
Zoho Bookings
Social data
Copper
4.2
Zoho Bookings
Social engagement
Copper
2.6
Zoho Bookings

Integrations with 3rd-party Software

Copper
7.9
Zoho Bookings
Marketing automation
Copper
7.9
Zoho Bookings

Platform

Copper
7.4
Zoho Bookings
Mobile access
Copper
7.4
Zoho Bookings

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Zoho Bookings

  • Integration with various calendars.
  • Automation of repetitive tasks.
  • Easy interface.
María Fernanda Cruz | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Zoho Bookings

  • Customization.
  • Custom workflow automation.
  • Robustness of features.
María Fernanda Cruz | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Zoho Bookings

Zoho Bookings 9.0
Based on 1 answer
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
María Fernanda Cruz | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Zoho Bookings

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Zoho Bookings

Zoho Bookings 6.0
Based on 1 answer
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
María Fernanda Cruz | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Zoho Bookings

No answers on this topic

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Zoho Bookings

  • Decrease delays.
  • Time saving.
  • Better management.
  • Self-service for clients.
María Fernanda Cruz | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Zoho Bookings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Zoho Bookings Editions & Modules

Edition
Basic$15 per month for four staff, add staff at $4 per user per month when billed annually.1
Premium$45 per month for ten staff, add staff at $5 per staff per month when billed annually.1
Free0 (1 staff included)1
  1. per staff per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Zoho Bookings
6.0

Likelihood to Renew

Copper
Zoho Bookings
9.0

Usability

Copper
6.1
Zoho Bookings

Support Rating

Copper
4.2
Zoho Bookings
6.0

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