What users are saying about
4 Ratings
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Top Rated
261 Ratings
4 Ratings
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Score 7.9 out of 100

TOPdesk

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Top Rated
261 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Corrigo

Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
Anonymous | TrustRadius Reviewer

TOPdesk

If you work with the standard ITIL processes, TOPdesk meets everything.
If you want to configure and organize everything yourself, TOPdesk does not meet your wishes.
Easy to link to third party applications.
Linking TOPdesk environment of customers and / or suppliers (Collaboration Center).
See also my use case how we use TOPdesk.
Timo Snijders | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Corrigo
TOPdesk
8.0
Organize and prioritize service tickets
Corrigo
TOPdesk
8.5
Expert directory
Corrigo
TOPdesk
7.2
Service restoration
Corrigo
TOPdesk
7.9
Self-service tools
Corrigo
TOPdesk
8.7
Subscription-based notifications
Corrigo
TOPdesk
8.1
ITSM collaboration and documentation
Corrigo
TOPdesk
8.2
ITSM reports and dashboards
Corrigo
TOPdesk
7.2

ITSM asset management

Corrigo
TOPdesk
7.8
Configuration mangement
Corrigo
TOPdesk
7.4
Asset management dashboard
Corrigo
TOPdesk
7.6
Policy and contract enforcement
Corrigo
TOPdesk
8.3

Change management

Corrigo
TOPdesk
7.4
Change requests repository
Corrigo
TOPdesk
7.6
Change calendar
Corrigo
TOPdesk
6.9
Service-level management
Corrigo
TOPdesk
7.6

Pros

Corrigo

  • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
  • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
  • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
Anonymous | TrustRadius Reviewer

TOPdesk

  • They are making good progress in developing API's for communication with other apps which is becoming more and more important. Also the development of a collaboration platform for easy connecting to other/customer (TOPdesk) systems is a positive move.
  • In our company we will build a extensive API configuration to communicate with MS Dynamics and we already have several connections with customers that gives a better user experience.
  • The events and actions module gives extra power to the system to overcome some limitations or automate manual actions.
  • We use this option for a lot of different activities. One is for a notification when a certificate or application license is almost expired but there are a lot more applications for this function.
  • Technical support department performs nicely and in a professional way.
Rob Slinger | TrustRadius Reviewer

Cons

Corrigo

  • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
  • Managing users: his isn't the most intuitive process and could be simpler.
  • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
Anonymous | TrustRadius Reviewer

TOPdesk

  • Modeling more complicated workflows is difficult and could need the support of a consultant
  • Graphical output of Topdesk is very limited. Users mainly will rely on Excel as reporting tool, except for some basic graphs that are provided in your dashboard by Topdesk itself.
Bernd Fredriks | TrustRadius Reviewer

Likelihood to Renew

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 32 answers
TOPdesk is an integral and vital element of our IT support strategy. It provides excellent functionality and value for money. It is in use across multiple locations around the world, and we are actively looking for new ways to utilize it further.
Jim Scott | TrustRadius Reviewer

Usability

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.4
Based on 21 answers
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Rianne Willems | TrustRadius Reviewer

Reliability and Availability

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.6
Based on 5 answers
It's always up or I would say 99.7% of the time. The odd error but a web browser refresh usually fixes it.
Randy MacFarland | TrustRadius Reviewer

Performance

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.8
Based on 5 answers
No real slow down with integration with single signon. I can login locally or via Windows AD. No difference it login times. Pages load quickly, not real issues.
Randy MacFarland | TrustRadius Reviewer

Support Rating

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 9.0
Based on 125 answers
The support team is very good, responding quickly to support calls and showing an excellent knowledge of the product. Pre-sales have been a little hit and miss with some ambiguous information presented which led to misunderstanding. The implementation consultants have proved to be very good when on site but not so good at follow up on queries raised on the day or subsequently. However, our account manager seems to be able to sort most of these out for us.
Ian Short | TrustRadius Reviewer

Implementation Rating

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.0
Based on 11 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

Corrigo

We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
Anonymous | TrustRadius Reviewer

TOPdesk

I entered after the decision was made to implement TOPdesk and do not know if and which other products were considered. To my opinion, there are more products like TOPdesk to be taken into consideration when looking for an incident management / facility management etc. Some have more focus on the facility part, others on incident management (or only have incident management features). One should look well into the current and possible future needs of the organization, and the look and feel of the application, plus the capacity of providing good internal administration, in order to make the right decision. Choosing TOPdesk is not a bad decision in most cases!
Marije Snuverink | TrustRadius Reviewer

Scalability

Corrigo

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.5
Based on 5 answers
It seems to work great for us. We are a small company and we've had no issues.
Randy MacFarland | TrustRadius Reviewer

Return on Investment

Corrigo

  • It has helped us automate processes with multiple clients, making us (and them) more efficient
  • PM Scheduling and Reporting has saved us time and resources
  • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
Anonymous | TrustRadius Reviewer

TOPdesk

  • Very negative in terms of the amount of time spent just getting the product ready for implementation. As stated earlier, the prep to get the system ready took about 8 months, and now that we're live we're still fixing AD import issues and not using the inventory system due to its poor implementation.
  • Can't speak to any positive ROI yet because we're not live, though I expect that the knowledgebase will be of some help.
Bob Gruett | TrustRadius Reviewer

Pricing Details

Corrigo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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