What users are saying about
4 Ratings
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Top Rated
290 Ratings
4 Ratings
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Score 7.4 out of 100

TOPdesk

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Top Rated
290 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    Corrigo

    Feature Set Not Supported
    N/A
    8.1

    TOPdesk

    81%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.8
    88%
    141 Ratings

    Expert directory

    N/A
    0 Ratings
    8.1
    81%
    90 Ratings

    Service restoration

    N/A
    0 Ratings
    8.3
    83%
    90 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    130 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    99 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    108 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.8
    78%
    115 Ratings

    ITSM asset management

    Corrigo

    Feature Set Not Supported
    N/A
    8.3

    TOPdesk

    83%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.7
    87%
    111 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.1
    81%
    96 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.1
    81%
    77 Ratings

    Change management

    Corrigo

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    108 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    88 Ratings

    Service-level management

    N/A
    0 Ratings
    8.4
    84%
    89 Ratings

    Attribute Ratings

    • TOPdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Corrigo

    80%
    1 Rating
    8.6

    TOPdesk

    86%
    141 Ratings

    Likelihood to Renew

    Corrigo

    N/A
    0 Ratings
    9.2

    TOPdesk

    92%
    48 Ratings

    Usability

    Corrigo

    N/A
    0 Ratings
    8.6

    TOPdesk

    86%
    21 Ratings

    Availability

    Corrigo

    N/A
    0 Ratings
    9.2

    TOPdesk

    92%
    7 Ratings

    Performance

    Corrigo

    N/A
    0 Ratings
    8.3

    TOPdesk

    83%
    7 Ratings

    Support Rating

    Corrigo

    N/A
    0 Ratings
    8.5

    TOPdesk

    85%
    218 Ratings

    In-Person Training

    Corrigo

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    Corrigo

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    Corrigo

    N/A
    0 Ratings
    8.4

    TOPdesk

    84%
    14 Ratings

    Product Scalability

    Corrigo

    N/A
    0 Ratings
    8.1

    TOPdesk

    81%
    6 Ratings

    Likelihood to Recommend

    Corrigo

    Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    TOPdesk is best suited for mid-size and large-size organizations where employees can use a self-service portal to quickly find answers, report incidents, book resources, or call for support. It is not appropriate for enterprises and governmental organizations where the privacy of information is a must.
    Nabin Poudel | TrustRadius Reviewer

    Pros

    Corrigo

    • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
    • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
    • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Dustin Fawver | TrustRadius Reviewer

    Cons

    Corrigo

    • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
    • Managing users: his isn't the most intuitive process and could be simpler.
    • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Corrigo

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    TOPdesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 9.2
    Based on 48 answers
    We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
    John Glenn | TrustRadius Reviewer

    Usability

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.6
    Based on 21 answers
    Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
    Rianne Willems | TrustRadius Reviewer

    Reliability and Availability

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 9.2
    Based on 7 answers
    Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
    Mark Coutinho | TrustRadius Reviewer

    Performance

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.3
    Based on 7 answers
    Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly.We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
    Mark Coutinho | TrustRadius Reviewer

    Support Rating

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.5
    Based on 218 answers
    Support can be hit or miss. Sometimes response times are great and sometimes we have to continue to follow up to get answers. It appears that if the issue is hard or time consuming we get less assistance than if it is a quick fix.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 7.3
    Based on 1 answer
    The training was short but effective. 1 day to train key users
    Wil Kuijpers | TrustRadius Reviewer

    Online Training

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 6.4
    Based on 1 answer
    Simple training, Just to know the basics
    Bart Wessels | TrustRadius Reviewer

    Implementation Rating

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.4
    Based on 14 answers
    SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
    Karl Schuele | TrustRadius Reviewer

    Alternatives Considered

    Corrigo

    We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
    Joel Townsend | TrustRadius Reviewer

    Scalability

    Corrigo

    No score
    No answers yet
    No answers on this topic

    TOPdesk

    TOPdesk 8.1
    Based on 6 answers
    We have not yet much experience for scalability. There are some good features to make TOPdesk more scalable, for example the value mapping as part of action sequences.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Corrigo

    • It has helped us automate processes with multiple clients, making us (and them) more efficient
    • PM Scheduling and Reporting has saved us time and resources
    • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
    Anonymous | TrustRadius Reviewer

    TOPdesk

    • The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
    • It has allowed easier collaborative working between teams.
    • We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
    Rachel Wright | TrustRadius Reviewer

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