78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 78 reviews and ratings
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 266 reviews and ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
Coupa
89%
24 Ratings
6.2
Zuora
62%
136 Ratings
Likelihood to Renew
Coupa
N/A
0 Ratings
8.6
Zuora
86%
13 Ratings
Usability
Coupa
N/A
0 Ratings
7.6
Zuora
76%
17 Ratings
Availability
Coupa
N/A
0 Ratings
9.3
Zuora
93%
4 Ratings
Performance
Coupa
N/A
0 Ratings
9.7
Zuora
97%
6 Ratings
Support Rating
Coupa
N/A
0 Ratings
7.2
Zuora
72%
24 Ratings
In-Person Training
Coupa
N/A
0 Ratings
9.3
Zuora
93%
2 Ratings
Online Training
Coupa
N/A
0 Ratings
7.0
Zuora
70%
2 Ratings
Implementation Rating
Coupa
N/A
0 Ratings
7.4
Zuora
74%
18 Ratings
Product Scalability
Coupa
N/A
0 Ratings
10.0
Zuora
100%
2 Ratings
Likelihood to Recommend
Coupa
I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

Verified User
Employee in Finance and Accounting
Computer Software Company, 51-200 employeesZuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Billing Manager
15FiveInformation Technology and Services, 51-200 employees
Pros
Coupa
- Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
- The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
- We’ve been able to manage the implementation and maintenance with a very lean IT group.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Zuora
- The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
- Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
- The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employeesCons
Coupa
- Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
- I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
- Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Zuora
- User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
- Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
- Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Growth Manager
ServcorpReal Estate, 1001-5000 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zuora
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Vice President of IT Solutions
Industry Intelligence Inc.Information Services, 51-200 employees
Usability
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Manager, Financial Accounting - Revenue and Consolidations
AvailityComputer Software, 501-1000 employees
Reliability and Availability
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesPerformance
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesSupport Rating
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Verified User
Analyst in Quality Assurance
Computer Software Company, 201-500 employeesIn-Person Training
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesOnline Training
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.0
Based on 2 answers
It was reliable.
ACCOUNTS ANALYST
Eli Research India (P) Ltd.Marketing and Advertising, 1001-5000 employees
Implementation Rating
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Senior Product Manager - Digital Subscriptions
Houghton Mifflin HarcourtEducation Management, 1001-5000 employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Zuora
For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesScalability
Coupa
No score
No answers yet
No answers on this topic
Zuora
Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Zuora
- It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
- If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
- Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.

Verified User
Project Manager in Information Technology
Financial Services Company, 10,001+ employees