What users are saying about
11 Ratings
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Score 7.2 out of 100
7 Ratings
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Score 9 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
  • GlobalSearch is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
9.0

GlobalSearch

90%
6 Ratings

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings
8.6

GlobalSearch

86%
3 Ratings

Usability

Coveo Relevance Cloud

N/A
0 Ratings
7.5

GlobalSearch

75%
2 Ratings

Availability

Coveo Relevance Cloud

N/A
0 Ratings
9.1

GlobalSearch

91%
2 Ratings

Performance

Coveo Relevance Cloud

N/A
0 Ratings
8.2

GlobalSearch

82%
2 Ratings

Support Rating

Coveo Relevance Cloud

N/A
0 Ratings
6.4

GlobalSearch

64%
4 Ratings

In-Person Training

Coveo Relevance Cloud

N/A
0 Ratings
7.3

GlobalSearch

73%
1 Rating

Implementation Rating

Coveo Relevance Cloud

N/A
0 Ratings
8.1

GlobalSearch

81%
4 Ratings

Product Scalability

Coveo Relevance Cloud

N/A
0 Ratings
7.3

GlobalSearch

73%
1 Rating

Likelihood to Recommend

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

GlobalSearch

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
Terrence Abrams | TrustRadius Reviewer

Pros

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

GlobalSearch

  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Megan Cobleigh | TrustRadius Reviewer

Cons

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

GlobalSearch

  • GlobalSearch is easy to use, but it does take a level of training to be able to create workflows, groups, and set up security. I created a template to stay consistent.
  • I know there are some ERP integrations that our Accounting department would like to have more of that aren't built in.
  • There may already be a cloud based version of this application, but for now, we have it installed on our server. That causes an extra step for remote users to access the software.
  • I don't have many complaints about this software, as it works well for our purposes.
David Tinsley | TrustRadius Reviewer

Pricing Details

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

GlobalSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GlobalSearch Editions & Modules

Additional Pricing Details

Likelihood to Renew

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

GlobalSearch

GlobalSearch 8.6
Based on 3 answers
We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.
Megan Cobleigh | TrustRadius Reviewer

Usability

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 7.5
Based on 2 answers
Need to fix the preview utility.
R.J. Kahn | TrustRadius Reviewer

Reliability and Availability

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 9.1
Based on 2 answers
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
Terrence Abrams | TrustRadius Reviewer

Performance

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 8.2
Based on 2 answers
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
Terrence Abrams | TrustRadius Reviewer

Support Rating

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 6.4
Based on 4 answers
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
Terrence Abrams | TrustRadius Reviewer

In-Person Training

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
Terrence Abrams | TrustRadius Reviewer

Implementation Rating

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 8.1
Based on 4 answers
Just let it happen. It's very quick and smooth.
Terrence Abrams | TrustRadius Reviewer

Alternatives Considered

Coveo Relevance Cloud

No answers on this topic

GlobalSearch

I did not comparison shop. It was offered by a very trustworthy local business that we were currently doing business with. I was presented with the software, and bought it without hesitation. No regrets.
Melinda Johnston | TrustRadius Reviewer

Scalability

Coveo Relevance Cloud

No score
No answers yet
No answers on this topic

GlobalSearch

GlobalSearch 7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
Terrence Abrams | TrustRadius Reviewer

Return on Investment

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

GlobalSearch

  • We have much more efficient document processes. While putting the software in, we were forced to review how each document flowed through the organization and what the process should be. That helped not only from the perspective of have a tool to automate the monotonous steps, but helped us as an organization more strictly define our processes and standards.
  • We are far more prepared for a flood, fire, etc... now that are documents are electronic and backed up off site.
BJ Lillo | TrustRadius Reviewer

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