What users are saying about
1 Ratings
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242 Ratings
1 Ratings
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Score 8 out of 100

Genesys Cloud

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242 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Genesys Cloud
8.3
Agent dashboard
CrazyCall
6.0
Genesys Cloud
8.2
Validate callers
CrazyCall
7.0
Genesys Cloud
7.4
Outbound response
CrazyCall
8.0
Genesys Cloud
8.1
Call forwarding
CrazyCall
8.0
Genesys Cloud
7.7
Click-to-call (CTC)
CrazyCall
9.0
Genesys Cloud
9.2
Warm transfer
CrazyCall
8.0
Genesys Cloud
8.8
Predictive dialing
CrazyCall
7.0
Genesys Cloud
7.3
Interactive voice response
CrazyCall
7.0
Genesys Cloud
8.6
REST APIs
CrazyCall
7.0
Genesys Cloud
8.7
Call scripts
CrazyCall
8.0
Genesys Cloud
8.3
Call tracking
CrazyCall
9.0
Genesys Cloud
8.9
Multichannel integration
CrazyCall
7.0
Genesys Cloud
8.6
CRM software integration
CrazyCall
7.0
Genesys Cloud
7.7

Workforce Optimization (WFO)

CrazyCall
5.4
Genesys Cloud
8.3
Inbound call routing
CrazyCall
4.0
Genesys Cloud
8.6
Omnichannel inbound routing
CrazyCall
4.0
Genesys Cloud
8.8
Recording
CrazyCall
8.0
Genesys Cloud
8.4
Quality management
CrazyCall
7.0
Genesys Cloud
8.3
Call analytics
CrazyCall
5.0
Genesys Cloud
8.6
Historical reporting
CrazyCall
5.0
Genesys Cloud
8.5
Live reporting
CrazyCall
5.0
Genesys Cloud
8.5
Customer surveys
CrazyCall
6.0
Genesys Cloud
7.3
Customer interaction analytics
CrazyCall
5.0
Genesys Cloud
8.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.9
Based on 29 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.6
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.6
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 6.2
Based on 95 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

CrazyCall

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Genesys Cloud
7.1

Likelihood to Renew

CrazyCall
Genesys Cloud
8.5

Usability

CrazyCall
Genesys Cloud
7.9

Reliability and Availability

CrazyCall
Genesys Cloud
8.6

Performance

CrazyCall
Genesys Cloud
8.6

Support Rating

CrazyCall
Genesys Cloud
6.2

In-Person Training

CrazyCall
Genesys Cloud
8.2

Online Training

CrazyCall
Genesys Cloud
7.3

Implementation Rating

CrazyCall
Genesys Cloud
7.7

Scalability

CrazyCall
Genesys Cloud
8.7

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