What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Feature Set Ratings

  • GoContact ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
9.3

GoContact

93%
GoContact ranks higher in 12/13 features

Agent dashboard

8.5
85%
3 Ratings
8.7
87%
2 Ratings

Validate callers

8.5
85%
3 Ratings
9.7
97%
2 Ratings

Outbound response

8.5
85%
3 Ratings
9.3
93%
2 Ratings

Call forwarding

9.0
90%
3 Ratings
8.7
87%
2 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
9.0
90%
1 Rating

Warm transfer

8.5
85%
3 Ratings
9.7
97%
2 Ratings

Predictive dialing

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Interactive voice response

8.5
85%
3 Ratings
9.3
93%
2 Ratings

REST APIs

8.5
85%
3 Ratings
10.0
100%
1 Rating

Call scripts

9.0
90%
3 Ratings
9.0
90%
2 Ratings

Call tracking

9.0
90%
3 Ratings
9.0
90%
2 Ratings

Multichannel integration

8.5
85%
3 Ratings
9.0
90%
2 Ratings

CRM software integration

9.0
90%
3 Ratings
9.7
97%
2 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%
9.3

GoContact

93%
GoContact ranks higher in 8/9 features

Inbound call routing

8.5
85%
3 Ratings
9.4
94%
2 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
9.4
94%
2 Ratings

Recording

8.5
85%
3 Ratings
9.0
90%
2 Ratings

Quality management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Call analytics

9.0
90%
3 Ratings
8.7
87%
2 Ratings

Historical reporting

8.5
85%
3 Ratings
9.0
90%
2 Ratings

Live reporting

8.5
85%
3 Ratings
9.0
90%
2 Ratings

Customer surveys

8.5
85%
3 Ratings
9.0
90%
1 Rating

Customer interaction analytics

9.0
90%
3 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • GoContact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
9.7

GoContact

97%
2 Ratings

Usability

CrazyCall

N/A
0 Ratings
8.0

GoContact

80%
1 Rating

Support Rating

CrazyCall

N/A
0 Ratings
10.0

GoContact

100%
1 Rating

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GoContact Editions & Modules

Additional Pricing Details

Usability

CrazyCall

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Screenshots

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