3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- GoContact ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.7
CrazyCall
87%
9.3
GoContact
93%
GoContact ranks higher in 12/13 features
GoContact ranks higher in 12/13 features
Agent dashboard
8.5
85%
3 Ratings
8.7
87%
2 Ratings
Validate callers
8.5
85%
3 Ratings
9.7
97%
2 Ratings
Outbound response
8.5
85%
3 Ratings
9.3
93%
2 Ratings
Call forwarding
9.0
90%
3 Ratings
8.7
87%
2 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings
9.0
90%
1 Rating
Warm transfer
8.5
85%
3 Ratings
9.7
97%
2 Ratings
Predictive dialing
9.0
90%
3 Ratings
10.0
100%
2 Ratings
Interactive voice response
8.5
85%
3 Ratings
9.3
93%
2 Ratings
REST APIs
8.5
85%
3 Ratings
10.0
100%
1 Rating
Call scripts
9.0
90%
3 Ratings
9.0
90%
2 Ratings
Call tracking
9.0
90%
3 Ratings
9.0
90%
2 Ratings
Multichannel integration
8.5
85%
3 Ratings
9.0
90%
2 Ratings
CRM software integration
9.0
90%
3 Ratings
9.7
97%
2 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%
9.3
GoContact
93%
GoContact ranks higher in 8/9 features
GoContact ranks higher in 8/9 features
Inbound call routing
8.5
85%
3 Ratings
9.4
94%
2 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings
9.4
94%
2 Ratings
Recording
8.5
85%
3 Ratings
9.0
90%
2 Ratings
Quality management
9.0
90%
3 Ratings
10.0
100%
1 Rating
Call analytics
9.0
90%
3 Ratings
8.7
87%
2 Ratings
Historical reporting
8.5
85%
3 Ratings
9.0
90%
2 Ratings
Live reporting
8.5
85%
3 Ratings
9.0
90%
2 Ratings
Customer surveys
8.5
85%
3 Ratings
9.0
90%
1 Rating
Customer interaction analytics
9.0
90%
3 Ratings
10.0
100%
1 Rating
Attribute Ratings
- GoContact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
9.7
GoContact
97%
2 Ratings
Usability
CrazyCall
N/A
0 Ratings
8.0
GoContact
80%
1 Rating
Support Rating
CrazyCall
N/A
0 Ratings
10.0
GoContact
100%
1 Rating
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
GoContact
- Outbound Campaings
- Dashboards
- Scripting
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Cons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
GoContact
- External SIP Phone method
- Managing DDI's
- Workforce Management
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.GoContact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GoContact Editions & Modules
—
Additional Pricing Details
—Usability
CrazyCall
No score
No answers yet
No answers on this topic
GoContact
GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Support Rating
CrazyCall
No score
No answers yet
No answers on this topic
GoContact
GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Return on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
GoContact
- Fast Implementation during COVID19
- Fair Retribution Model
- Techincal Support easy to acess
Head of Telemarketing
GoldenergyUtilities, 51-200 employees