CrazyCall vs GoContact

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Feature Rating Comparison

CrazyCall

GoContact

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

GoContact

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Outbound Campaings
Dashboards
Scripting

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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External SIP Phone method
Managing DDI's
Workforce Management

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

GoContact 8.0

Based on 1 answer

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

GoContact 10.0

Based on 1 answer

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Fast Implementation during COVID19
Fair Retribution Model
Techincal Support easy to acess

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

GoContact Editions & Modules

—

Additional Pricing Details

—

Rating Summary

CrazyCall

GoContact

CrazyCall

GoContact

CrazyCall

GoContact

CrazyCall

GoContact

Likelihood to Recommend

CrazyCall

GoContact

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

CrazyCall

GoContact

Cons

CrazyCall

GoContact

Usability

CrazyCall

GoContact

Support Rating

CrazyCall

GoContact

Alternatives Considered

CrazyCall

GoContact

Return on Investment

CrazyCall

GoContact

Screenshots

CrazyCall

GoContact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

GoContact Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison