What users are saying about
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Top Rated
66 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
99 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Oracle Siebel CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    9.3

    Oracle Siebel CRM

    93%
    Oracle Siebel CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Workflow management

    N/A
    0 Ratings
    9.4
    94%
    16 Ratings

    Territory management

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.3
    93%
    15 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Contract management

    N/A
    0 Ratings
    9.9
    99%
    12 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.9
    99%
    11 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.9
    99%
    13 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    Oracle Siebel CRM

    100%
    Oracle Siebel CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    10.0
    100%
    14 Ratings

    Call center management

    N/A
    0 Ratings
    10.0
    100%
    13 Ratings

    Help desk management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    7.9

    Oracle Siebel CRM

    79%
    Oracle Siebel CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.0
    70%
    12 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    9.3

    Oracle Siebel CRM

    93%
    Oracle Siebel CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.9
    99%
    11 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    8.3

    Oracle Siebel CRM

    83%
    Oracle Siebel CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    9.5

    Oracle Siebel CRM

    95%
    Oracle Siebel CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.9
    99%
    16 Ratings

    Custom objects

    N/A
    0 Ratings
    9.9
    99%
    16 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.2
    82%
    13 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.9
    99%
    14 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    9.9

    Oracle Siebel CRM

    99%
    Oracle Siebel CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.9
    99%
    14 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    14 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    6.8

    Oracle Siebel CRM

    68%
    Oracle Siebel CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Social engagement

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    9.9

    Oracle Siebel CRM

    99%
    Oracle Siebel CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    Compensation management

    N/A
    0 Ratings
    9.9
    99%
    8 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    6.6

    Oracle Siebel CRM

    66%
    Oracle Siebel CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.6
    66%
    10 Ratings

    Attribute Ratings

    • Creatio is rated higher in 2 areas: Usability, Support Rating
    • Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    9.9

    Oracle Siebel CRM

    99%
    17 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    Oracle Siebel CRM

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    9.0

    Oracle Siebel CRM

    90%
    1 Rating

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    9.0

    Oracle Siebel CRM

    90%
    2 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    Oracle Siebel CRM

    As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
    Abhijit Bhattacharjee | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    Oracle Siebel CRM

    • Great data model: the out of the box version comes with standard objects that support most of the industries business models
    • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
    • Lots of resources available on the product
    • Supported by Oracle one of the world leader in IT
    Anonymous | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    Oracle Siebel CRM

    • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
    • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
    • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
    Miguel Padilla, M.Eng. | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    Oracle Siebel CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Oracle Siebel CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    Oracle Siebel CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    Oracle Siebel CRM

    Oracle Siebel CRM 9.0
    Based on 1 answer
    It's a leading online CRM tool in the market.
    Lokesh Yadav | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    Oracle Siebel CRM

    Oracle Siebel CRM 9.0
    Based on 2 answers
    No answer on this topic is available.

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    Oracle Siebel CRM

    We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
    Lizzy Randall | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    Oracle Siebel CRM

    • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
    • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
    • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
    Anonymous | TrustRadius Reviewer

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