What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
85 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Oracle Siebel CRM
8.2
Customer data management / contact management
Creatio
9.9
Oracle Siebel CRM
9.0
Workflow management
Creatio
9.6
Oracle Siebel CRM
9.3
Territory management
Creatio
9.1
Oracle Siebel CRM
8.4
Opportunity management
Creatio
9.6
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Oracle Siebel CRM
7.5
Contract management
Creatio
9.5
Oracle Siebel CRM
8.0
Quote & order management
Creatio
10.0
Oracle Siebel CRM
7.8
Interaction tracking
Creatio
9.2
Oracle Siebel CRM
7.8
Channel / partner relationship management
Creatio
9.4
Oracle Siebel CRM
6.9

Customer Service & Support

Creatio
9.1
Oracle Siebel CRM
9.5
Case management
Creatio
9.7
Oracle Siebel CRM
9.6
Call center management
Creatio
8.5
Oracle Siebel CRM
9.4
Help desk management
Creatio
9.1
Oracle Siebel CRM
9.3

Marketing Automation

Creatio
9.6
Oracle Siebel CRM
7.8
Lead management
Creatio
9.6
Oracle Siebel CRM
8.8
Email marketing
Creatio
9.5
Oracle Siebel CRM
6.7

CRM Project Management

Creatio
9.0
Oracle Siebel CRM
8.0
Task management
Creatio
9.4
Oracle Siebel CRM
8.9
Billing and invoicing management
Creatio
8.2
Oracle Siebel CRM
7.5
Reporting
Creatio
9.5
Oracle Siebel CRM
7.5

CRM Reporting & Analytics

Creatio
9.4
Oracle Siebel CRM
8.1
Forecasting
Creatio
9.4
Oracle Siebel CRM
8.5
Pipeline visualization
Creatio
9.4
Oracle Siebel CRM
8.1
Customizable reports
Creatio
9.5
Oracle Siebel CRM
7.7

Customization

Creatio
9.9
Oracle Siebel CRM
8.2
Custom fields
Creatio
9.9
Oracle Siebel CRM
8.4
Custom objects
Creatio
9.9
Oracle Siebel CRM
8.4
Scripting environment
Creatio
10.0
Oracle Siebel CRM
8.2
API for custom integration
Creatio
9.7
Oracle Siebel CRM
7.9

Security

Creatio
9.2
Oracle Siebel CRM
8.2
Single sign-on capability
Creatio
9.1
Oracle Siebel CRM
8.0
Role-based user permissions
Creatio
9.2
Oracle Siebel CRM
8.3

Social CRM

Creatio
9.4
Oracle Siebel CRM
6.7
Social data
Creatio
9.2
Oracle Siebel CRM
6.8
Social engagement
Creatio
9.7
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Creatio
8.4
Oracle Siebel CRM
6.5
Marketing automation
Creatio
8.4
Oracle Siebel CRM
6.8
Compensation management
Creatio
Oracle Siebel CRM
6.2

Platform

Creatio
9.0
Oracle Siebel CRM
6.5
Mobile access
Creatio
9.0
Oracle Siebel CRM
6.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Oracle Siebel CRM
8.5

Usability

Creatio
Oracle Siebel CRM
9.0

Support Rating

Creatio
Oracle Siebel CRM
9.0

Add comparison