What users are saying about
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27 Ratings
51 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
51 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Winshuttle

Winshuttle is well suited to help any company who has data that needs to move from SAP to 'somewhere'. The output file can be Excel, Text, or Access. Query has been greatly expanded in its ability to use SQL statements directly in the product at the 'pre-download' point. For example, you want to have one column do calculations on the data that is being pulled out of SAP via the Query and placed in a specific cell - this can be done - right in the Query script and the result will be produced in your receiving Excel file. I have another small scenario I call 'On the fly" uses. When our asset team had to change their depreciation on a very large number of assets mid-year, Winshuttle Transaction was very helpful. The update would have taken DAYS and lots of shredded nerves to update.
Erin Stone | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Winshuttle
Customer data management / contact management
CRM Creatio
9.9
Winshuttle
Workflow management
CRM Creatio
9.9
Winshuttle
Territory management
CRM Creatio
9.0
Winshuttle
Opportunity management
CRM Creatio
9.9
Winshuttle
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Winshuttle
Contract management
CRM Creatio
9.5
Winshuttle
Quote & order management
CRM Creatio
10.0
Winshuttle
Interaction tracking
CRM Creatio
9.4
Winshuttle
Channel / partner relationship management
CRM Creatio
9.6
Winshuttle

Customer Service & Support

CRM Creatio
9.1
Winshuttle
Case management
CRM Creatio
9.7
Winshuttle
Call center management
CRM Creatio
8.5
Winshuttle
Help desk management
CRM Creatio
9.1
Winshuttle

Marketing Automation

CRM Creatio
9.9
Winshuttle
Lead management
CRM Creatio
9.9
Winshuttle
Email marketing
CRM Creatio
9.8
Winshuttle

CRM Project Management

CRM Creatio
9.3
Winshuttle
Task management
CRM Creatio
9.8
Winshuttle
Billing and invoicing management
CRM Creatio
8.2
Winshuttle
Reporting
CRM Creatio
9.8
Winshuttle

CRM Reporting & Analytics

CRM Creatio
9.7
Winshuttle
Forecasting
CRM Creatio
9.6
Winshuttle
Pipeline visualization
CRM Creatio
9.6
Winshuttle
Customizable reports
CRM Creatio
9.8
Winshuttle

Customization

CRM Creatio
9.9
Winshuttle
Custom fields
CRM Creatio
9.9
Winshuttle
Custom objects
CRM Creatio
9.9
Winshuttle
Scripting environment
CRM Creatio
10.0
Winshuttle
API for custom integration
CRM Creatio
9.9
Winshuttle

Security

CRM Creatio
9.2
Winshuttle
Single sign-on capability
CRM Creatio
9.3
Winshuttle
Role-based user permissions
CRM Creatio
9.2
Winshuttle

Social CRM

CRM Creatio
9.6
Winshuttle
Social data
CRM Creatio
9.4
Winshuttle
Social engagement
CRM Creatio
9.9
Winshuttle

Integrations with 3rd-party Software

CRM Creatio
8.4
Winshuttle
Marketing automation
CRM Creatio
8.4
Winshuttle

Platform

CRM Creatio
9.2
Winshuttle
Mobile access
CRM Creatio
9.2
Winshuttle

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Winshuttle

  • "Training" I feel Winshuttle was extremely easy to learn' my team and I went to a week long training class on the uses of the software upon finishing the course we all became internal (company) support as well as expert functional users.
  • "Ease of use" once a user learns the basics processes of the software it is functionally very easy to use and if there are problems with in the processing that cannot be supported internally Winshuttle community and support quickly helped clear up those issues, "if they occurred"
  • "Processes data FAST" once the transaction is mapped and recorded the user can move through (process) large amounts of data very quickly, saving lots of time by eliminating manual steps.
  • "Data Error Correction" through the transactional processing of large amounts of data, nothing is ever perfect, usually during data migration process if a single line fails the process stops, the correction is made to the data and the process starts all over again. Winshuttle data migration process doesn't stop it will provide a list of exceptions upon completion of the data load. It does this by only processing the "good" data and when bad data is encountered it is skipped and an error message is created and added to the data sheet. With this process the user now only has to worry about exceptions that didn't load and also knows why the line failed so making correction are easier and faster.
Jon Pierre Jourdonnais | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Winshuttle

  • The use of Winshuttle is particularly helpful with systems where data volumes are always very high. If data volumes are not an issue, the use of Winshuttle for cut-over activities might not result in a significant perceivable difference in time savings.
  • For businesses and sectors that rely on business processes that are complex and tedious with a lot of manual interventions, Winshuttle comes in real handy. However, in situations of fairly straightforward business cases, it would be hard to see perceivable gains from the use of Winshuttle.
  • At times, the use of complex business process with multiple fields from one transaction needs to be fed into the next for further processing, if the screen sequence changes based on each set of information, the processing could fail. However, these could be overcome by grouping similar screened transactions into one chunk and others into another.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Winshuttle

Winshuttle 8.7
Based on 12 answers
Fantastic tool and honestly the best out there for the particular need. I cannot think of any reason we wouldn't renew as it truly offers the perfect solution to what is often a supremely difficult process. Also, I believe that from a cost perspective it is quite agreeable given the amount of benefit/ROI received
Bogdan Constantin | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Winshuttle

Winshuttle 7.4
Based on 3 answers
- I have used Winshuttle Transaction and Direct and the interface is simple, intuitive and easy to understand.- Not much technical knowledge of SAP is required before loading the data.- Data can be loaded for any sheet of an Excel spreadsheet- Output messages from Winshuttle are very clear and can be used to as an input to other data loads that use these output data
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Winshuttle

Winshuttle 9.2
Based on 3 answers
The winshuttle staff are some of the best in the business. I have been working with them for several years and always have had a positive interaction. There support staff are very knowledgeable. There product managers are very supportive as well and always open to hear feedback on how you like the product and any gaps that you would like to find a solution to better improve the products.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Winshuttle

Winshuttle 9.1
Based on 1 answer
Our design was simple. Originally we implemented two developer licenses, and 2 runner licenses
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Winshuttle

That was the application implemented before we started our journey with RPA. We still have some licenses but definitely we are not going to expand those licenses. We believe RPA through UiPath can deal even better.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Winshuttle

  • We've been able to automate several time consuming, high volume tasks so that our analysts could focus on actual data quality and not data entry.
  • We've been able to create reports and forego custom IT configuration by using Query and Transaction to come up with our own solutions.
  • We've been able to pivot our strategy more quickly by easily adjusting and updating master data when processes change.
Edward Scott | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Winshuttle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Winshuttle Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Winshuttle
5.6

Likelihood to Renew

CRM Creatio
Winshuttle
8.7

Usability

CRM Creatio
6.8
Winshuttle
7.4

Support Rating

CRM Creatio
7.7
Winshuttle
9.2

Implementation Rating

CRM Creatio
Winshuttle
9.1

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