14 Ratings
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Score 7 out of 100
157 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Crowdbooster (discontinued)

Before recommending Crowdbooster, I'd want to know what goals they hope to accomplish with the software. Then I would want them to specifically identify what types of metrics would be most useful to their program. If they specifically need to report out on how many people in a certain location they reached, this isn't the right fit. If they are using other tools, there may be duplication. However, if they are currently using more budget-friendly solutions or just getting started with a new program, Crowdbooster is a perfect fit. It will help you to grow your program and is flexible enough to accommodate your needs.
Ashley León | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Tahseen Fatima | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.7
Boolean keyword searches
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.4
Filtering out noise/spam
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.5
Sentiment analysis
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
6.8
Broad channel coverage
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.9

Publishing

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.8
Content planning and scheduling
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.7
Audience targeting
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.4
Content optimization
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.8
Workflow management
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.1

Engagement

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.1
Automated routing and prioritization
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.4
Customer interaction histories
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.7
Bulk actions
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.2

Marketing

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.7
Lead generation
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.1
Content marketing
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.9
Paid media management
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.8
Campaigns and promotions
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.8

Channel coverage/integration

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.9
Twitter
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.7
Facebook
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
9.0
LinkedIn
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
9.1
Google+
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.7
Instagram
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.6
Pinterest
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
9.2
YouTube
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
9.1

Reporting/analytics

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.3
Campaign success analytics
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.8
Real-time tracking
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.2
Competitor analysis
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.0

Account management

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.0
Role-based user permissions & privileges
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.1
Mobile access
Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.0

Pros

Crowdbooster (discontinued)

  • Timed social media posts - Crowdbooster provides the opportunity to schedule social media posts allowing you to work on other important social media tasks.
  • Simply beautiful tracking - There are millions of ways to measure social media impact. Crowdbooster offers the most important and relevant measurements in simplified charts..
  • Great UI - Crappy UI = crappy experience. Crowdbooster's UI is easy to navigate. It won't take months to learn where all the buttons are.
Hubert Yee | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Crowdbooster (discontinued)

  • The ranked order of twitter followers and the number of "tweet impressions" did not help that much. Those "tweet impressions" were not really an estimate of how many people were actually reading my tweet. It was simply a sum of followers of the person retweeting a tweet and the sum of all followers from a subsequent retweet of the initial retweet. All this told me was the best case scenario I could expect if ALL followers of a person that retweeted saw my tweet. This is not a true measure of "twitter footprint" – since the “signal to noise” ratio in Twitter is very low.
  • There was no system in place to track "clicked links" for links embedded in tweets and/or facebook wall posts. Hootsuite did a good job of this – but only for twitter.
  • The list of recommended times to tweet were always "on the hour" (i.e. 10 a.m, 1 p.m.). Never were the times ever at "half past the hour" etc. An independent study that I did on my own using Google Analytics (and campaign links using google's URL builder) helped me determine that my optimal "Tweet time" during the week is 3:30 p.m. ET. More importantly, the recommended times seemed to be roughly the same on the weekends - which I find strange given that social media behavior does change on the weekends.
  • Occasionally, in my facebook ranked table of "loyal fans", I would see people in there that had not "liked" or "commented" on a post for months at a stretch and the "look back" period of the table was only around 7 days or so. Hence, I occasionally had to question the accuracy of that table.
Pranav Chandrasekhar | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Crowdbooster (discontinued)

Crowdbooster (discontinued) 7.5
Based on 9 answers
Simple to use and a great value for what it offers. It has a simple but clean interface and it provides fantastic historical data you can use to measure your efforts online. By using a tool like Crowdbooster, you can see what is working with your audience and what isn't. From there, you can start tweaking your strategies
Joe Sterne | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Crowdbooster (discontinued)

Crowdbooster (discontinued) 10.0
Based on 4 answers
I found it fairly intuitive and easy to use. The information is laid out cleanly, and the most important information appears at a glance on the home page. However, I have worked with other users who had a hard time switching between platforms and identifying where other information was buried. It's not always clear that something is a clickable button! The option to export results is also a bit buried, and not integrated with the date range option.
Ashley León | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Crowdbooster (discontinued)

Crowdbooster (discontinued) 9.0
Based on 2 answers
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Crowdbooster (discontinued)

Crowdbooster (discontinued) 9.0
Based on 2 answers
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Crowdbooster (discontinued)

Crowdbooster (discontinued) 2.0
Based on 4 answers
I do not think it is as supported as it once was when it first arrived on the social media scene. It is an older platform whose main functionality may have already ran its course.
Chandler Elmore | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 49 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Anonymous | TrustRadius Reviewer

In-Person Training

Crowdbooster (discontinued)

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Crowdbooster (discontinued)

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Crowdbooster (discontinued)

Crowdbooster (discontinued) 9.0
Based on 4 answers
If you can demo a free trial, that is definitely the best way to see if this will fit your program's specific needs.
Ashley León | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crowdbooster (discontinued)

It is a platform that is singularly focused. It does not have a lot of the additions that come stock with other platforms such as robust reporting or deeper insights past schedule times. It is also a stand-alone platform and a lot of its primary functionality can be found in more encompassing platforms.
Chandler Elmore | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Crowdbooster (discontinued)

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Crowdbooster (discontinued)

  • Increased efficiency. I am able to generate useful snapshot reports in seconds. Particularly useful when you need answers fast (such as on a phone call).
  • Peace of mind. I am able to compare the data in Crowdbooster to what is exported from Facebook and Twitter.
  • Quicker, simpler evaluation of results. I am able to more easily compare impressions with engagement data to see what is working, and what should change. Particularly useful in day-to-day analysis.
Ashley León | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

Crowdbooster (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Crowdbooster (discontinued)
7.0
Sprinklr Modern Sales & Engagement
8.5

Likelihood to Renew

Crowdbooster (discontinued)
7.5
Sprinklr Modern Sales & Engagement
8.5

Usability

Crowdbooster (discontinued)
10.0
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Crowdbooster (discontinued)
9.0
Sprinklr Modern Sales & Engagement
9.1

Performance

Crowdbooster (discontinued)
9.0
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Crowdbooster (discontinued)
2.0
Sprinklr Modern Sales & Engagement
8.4

In-Person Training

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
7.0

Online Training

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Crowdbooster (discontinued)
9.0
Sprinklr Modern Sales & Engagement
9.0

Scalability

Crowdbooster (discontinued)
Sprinklr Modern Sales & Engagement
8.2

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