What users are saying about
4 Ratings
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Score 9.3 out of 100
14 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Patriot Software

Patriot PAY is well-suited to a company that has a 10-day window between the end of the pay period and the payday. The company size makes very little difference and it is easy to use for any company. It is also very progressive in development and improvement. If a company has a small window for turn-around, but fairly consistent payroll amounts (such as a lot of salary workers), Patriot PAY might also be a good fit for them.

Companies with tight turn-around times or payrolls that vary significantly in direct deposit amounts might have difficulty using Patriot PAY.
Jake Douglas | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Patriot Software
Product catalog & listings
Customer Focus
10.0
Patriot Software
Product management
Customer Focus
8.0
Patriot Software
Bulk product upload
Customer Focus
10.0
Patriot Software
Branding
Customer Focus
9.0
Patriot Software
Mobile storefront
Customer Focus
10.0
Patriot Software
Product variations
Customer Focus
10.0
Patriot Software
Website integration
Customer Focus
10.0
Patriot Software
Visual customization
Customer Focus
8.0
Patriot Software
CMS
Customer Focus
10.0
Patriot Software

Online Shopping Cart

Customer Focus
9.5
Patriot Software
Abandoned cart recovery
Customer Focus
9.0
Patriot Software
Checkout user experience
Customer Focus
10.0
Patriot Software

Online Payment System

Customer Focus
8.0
Patriot Software
eCommerce security
Customer Focus
8.0
Patriot Software

eCommerce Marketing

Customer Focus
9.7
Patriot Software
Promotions & discounts
Customer Focus
10.0
Patriot Software
Personalized recommendations
Customer Focus
9.0
Patriot Software
SEO
Customer Focus
10.0
Patriot Software

eCommerce Business Management

Customer Focus
9.2
Patriot Software
Multi-site management
Customer Focus
8.0
Patriot Software
Order processing
Customer Focus
10.0
Patriot Software
Inventory management
Customer Focus
10.0
Patriot Software
Shipping
Customer Focus
9.0
Patriot Software
Custom functionality
Customer Focus
9.0
Patriot Software

Payroll Management

Customer Focus
Patriot Software
8.9
Pay calculation
Customer Focus
Patriot Software
9.7
Support for external payroll vendors
Customer Focus
Patriot Software
10.0
Benefit plan administration
Customer Focus
Patriot Software
8.0
Direct deposit files
Customer Focus
Patriot Software
8.7
Salary revision and increment management
Customer Focus
Patriot Software
9.0
Reimbursement management
Customer Focus
Patriot Software
8.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Patriot Software

  • It is simple, intuitive and straightforward in its design. Someone with little experience with roles in human resources roles, bookkeeping or payroll can quickly learn how to set-up the software and run payroll regularly by reading through the support portion of the site, or by contacting the helpful staff at Patriot. Patriot staff have walked me through issues or guided me on the phone as I learned how to use a function of the software.
  • Patriot provides comprehensive quarterly tax filing records, including 941s, state unemployment compensation tax payments, state employer's tax and local employer's tax filings. You can also generate payroll or tax deposit reports over a specific time period or per employee.
  • The support and FAQ pages available on Patriot are very practical and written in an easy to understand manner. Using the information provided there, I was able to properly set up new employees according to local and state filing requirements.
Shannon Bronico | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Patriot Software

  • Setting up a bank account to pay employees thru ACH is cumbersome.
  • Doesn't have the option to print multiple pay stubs for a specific employee at once. Have to re-print each pay stub individually.
Andy Leiterman | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Patriot Software

QuickBooks Online Payroll is literally the devil. They make things unclear, very difficult to tell what has been filed and what has been missed, hard to adjust owner salary whenever you want. I hate it! Gusto is more robust than Patriot and so for bigger companies with more going on, I am referring people to Gusto, but it's also a lot more expensive. Intuit Payroll is just archaic.
Stephanie Majeran | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Patriot Software

  • It boosts my time available for client-facing activities by not having to spend as much time processing payroll.
  • It helps me deliver accurate reports to my CPA at tax time regarding employee wages and employer taxes.
  • Through the online portal, I can easily track year-to-date taxes my company has paid.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Patriot Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$0*

* We offer free payroll setup.

Patriot Software Editions & Modules

Additional Pricing Details
Patriot Software has two payroll options to choose from: Basic Payroll, and Full Service payroll software. Both start with a simple three step payroll process. With the Full Service Payroll, Patriot will collect, deposit and file your federal, state and local payroll taxes on your behalf. With full service payroll, youreEnd of the year payroll tax filing is included at no extra charge! Print W2s on 8 x 1/2 x 11 plain white office paper to hand to your employees, or post to the free employee portal. Also, we offer free direct deposit.

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Patriot Software
8.1

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