CustomerSuccessBox vs. Khoros CX Insights
CustomerSuccessBox vs. Khoros CX Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A |
CustomerSuccessBox | Khoros CX Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Khoros CX Insights | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Khoros CX Insights | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Khoros CX Insights | |
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Likelihood to Recommend | 9.5 (15 ratings) | 7.3 (1 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | Khoros CX Insights | |
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Likelihood to Recommend | Customer Success Box | Khoros (Formerly Spredfast + Lithium) |
Pros | Customer Success Box | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Cons | Customer Success Box | Khoros (Formerly Spredfast + Lithium) |
Usability | Customer Success Box | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Support Rating | Customer Success Box | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Alternatives Considered | Customer Success Box | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Customer Success Box | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
ScreenShots | CustomerSuccessBox Screenshots | Khoros CX Insights Screenshots |