What users are saying about
94 Ratings
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Top Rated
217 Ratings
94 Ratings
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Score 8.5 out of 100

Jamf Pro

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Top Rated
217 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Jamf Pro

Jamf Pro is the premium swiss army knife of Mac platform management tools. In our case, we have found no need for additional tools and can generally solve all our management and support needs with the built-in functions.We have to support a fairly large global workforce and be prepared for small and large acquisitions and divestitures at any time. With that in mind, a full-featured best in class product like Jamf Pro sets us up for continued success no matter what our existing business or future businesses demand of us.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
Jamf Pro
Organize and prioritize service tickets
Autotask PSA
8.2
Jamf Pro
Expert directory
Autotask PSA
7.0
Jamf Pro
Service restoration
Autotask PSA
3.3
Jamf Pro
Self-service tools
Autotask PSA
6.6
Jamf Pro
Subscription-based notifications
Autotask PSA
7.6
Jamf Pro
ITSM collaboration and documentation
Autotask PSA
6.7
Jamf Pro
ITSM reports and dashboards
Autotask PSA
7.5
Jamf Pro

ITSM asset management

Autotask PSA
7.7
Jamf Pro
Configuration mangement
Autotask PSA
7.7
Jamf Pro
Asset management dashboard
Autotask PSA
7.3
Jamf Pro
Policy and contract enforcement
Autotask PSA
8.2
Jamf Pro

Change management

Autotask PSA
7.8
Jamf Pro
Change requests repository
Autotask PSA
8.1
Jamf Pro
Change calendar
Autotask PSA
6.5
Jamf Pro
Service-level management
Autotask PSA
8.7
Jamf Pro

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Jamf Pro

  • Manages Apps - gives details so that knowing what is available is easy, as well as what has fallen out of the app store.
  • Managing iPads - naming them, adding users, as well as what teachers have which iPads.
  • Sending web clips - allowing shortcuts to be added by management at [the] request of teachers so that students quickly have access to websites.
  • Finding Lost iPads - this feature is invaluable to us as we have students who travel with their iPads and are often forgetful and leave their iPads in their previous rooms or even at school over the weekend. The detail given is extremely helpful in recovering iPads.
Christina Luis | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Jamf Pro

  • As a new user it is hard to remember where certain features are in the over all system set up page. A search feature would be really helpful.
  • Don't just give an enable Remote Desktop command. build in a Remote Desktop session to allow Helpdesk techs to use instead of needing to launch a 3rd party app.
Lucas Baker | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Jamf Pro

Jamf Pro 9.0
Based on 7 answers
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
Laurance J. Specht | TrustRadius Reviewer

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Jamf Pro

Jamf Pro 8.2
Based on 13 answers
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
John Hathcock | TrustRadius Reviewer

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Jamf Pro

Jamf Pro 8.8
Based on 63 answers
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
Anonymous | TrustRadius Reviewer

In-Person Training

Autotask PSA

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 9.1
Based on 2 answers
They made me more comfortable using the product.
Anonymous | TrustRadius Reviewer

Online Training

Autotask PSA

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 9.1
Based on 1 answer
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
Anonymous | TrustRadius Reviewer

Implementation Rating

Autotask PSA

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 9.6
Based on 8 answers
the on-site training and implementation was a huge boon
Aaron Tillery | TrustRadius Reviewer

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Jamf Pro

Jamf Pro is the best option for Apple devices we have come across. We are 90% Apple devices and 10% Windows devices. We have also started using signage with Jamf Pro to manage those devices.
Eddie Moreno | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Jamf Pro

  • Jamf has allowed us to create unique deployment strategies for our fleet and better position ourselves internally for the latest and greatest tech. We have full 0 Day support as well as resources which give us heads up when it comes to future features or issues other companies are experiencing. This insider knowledge alone makes it all worthwhile since at times you might be the only Mac admin at an Org.
Dave Palombo | TrustRadius Reviewer

Screenshots

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jamf Pro

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
Jamf Pro
9.5

Likelihood to Renew

Autotask PSA
9.0
Jamf Pro
9.0

Usability

Autotask PSA
9.0
Jamf Pro
8.2

Reliability and Availability

Autotask PSA
Jamf Pro
9.1

Performance

Autotask PSA
Jamf Pro
9.1

Support Rating

Autotask PSA
8.4
Jamf Pro
8.8

In-Person Training

Autotask PSA
Jamf Pro
9.1

Online Training

Autotask PSA
Jamf Pro
9.1

Implementation Rating

Autotask PSA
Jamf Pro
9.6

Scalability

Autotask PSA
Jamf Pro
9.1

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