What users are saying about
6 Ratings
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Top Rated
141 Ratings
6 Ratings
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Score 6.7 out of 100

Sprinklr Modern Engagement

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
Sprinklr Modern Engagement
Themes
Delighted
6.4
Sprinklr Modern Engagement
Custom logo/branding
Delighted
7.8
Sprinklr Modern Engagement

Survey Reporting & Analytics

Delighted
7.8
Sprinklr Modern Engagement
Response tracking
Delighted
6.0
Sprinklr Modern Engagement
Data export
Delighted
8.8
Sprinklr Modern Engagement
Standard reports
Delighted
8.6
Sprinklr Modern Engagement

Survey Distribution

Delighted
7.0
Sprinklr Modern Engagement
Respondent restrictions
Delighted
7.0
Sprinklr Modern Engagement

Listening/monitoring

Delighted
Sprinklr Modern Engagement
7.4
Boolean keyword searches
Delighted
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Delighted
Sprinklr Modern Engagement
7.3
Sentiment analysis
Delighted
Sprinklr Modern Engagement
6.7
Broad channel coverage
Delighted
Sprinklr Modern Engagement
8.1

Publishing

Delighted
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Delighted
Sprinklr Modern Engagement
8.3
Audience targeting
Delighted
Sprinklr Modern Engagement
6.9
Content optimization
Delighted
Sprinklr Modern Engagement
6.9
Workflow management
Delighted
Sprinklr Modern Engagement
7.0

Engagement

Delighted
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Delighted
Sprinklr Modern Engagement
7.9
Customer interaction histories
Delighted
Sprinklr Modern Engagement
7.4
Bulk actions
Delighted
Sprinklr Modern Engagement
7.3

Marketing

Delighted
Sprinklr Modern Engagement
7.3
Lead generation
Delighted
Sprinklr Modern Engagement
6.6
Content marketing
Delighted
Sprinklr Modern Engagement
8.2
Paid media management
Delighted
Sprinklr Modern Engagement
6.7
Campaigns and promotions
Delighted
Sprinklr Modern Engagement
7.8

Channel coverage/integration

Delighted
Sprinklr Modern Engagement
7.7
Twitter
Delighted
Sprinklr Modern Engagement
8.6
Facebook
Delighted
Sprinklr Modern Engagement
8.4
LinkedIn
Delighted
Sprinklr Modern Engagement
7.8
Google+
Delighted
Sprinklr Modern Engagement
7.8
Instagram
Delighted
Sprinklr Modern Engagement
6.6
Pinterest
Delighted
Sprinklr Modern Engagement
7.4
YouTube
Delighted
Sprinklr Modern Engagement
7.1

Reporting/analytics

Delighted
Sprinklr Modern Engagement
8.4
Campaign success analytics
Delighted
Sprinklr Modern Engagement
8.6
Real-time tracking
Delighted
Sprinklr Modern Engagement
8.3
Competitor analysis
Delighted
Sprinklr Modern Engagement
8.2

Account management

Delighted
Sprinklr Modern Engagement
7.1
Role-based user permissions & privileges
Delighted
Sprinklr Modern Engagement
7.5
Mobile access
Delighted
Sprinklr Modern Engagement
6.7

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.4
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Delighted

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Sprinklr Modern Engagement

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Sprinklr Modern Engagement Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.4
    Sprinklr Modern Engagement
    7.5

    Likelihood to Renew

    Delighted
    Sprinklr Modern Engagement
    8.5

    Usability

    Delighted
    Sprinklr Modern Engagement
    8.0

    Reliability and Availability

    Delighted
    Sprinklr Modern Engagement
    9.1

    Performance

    Delighted
    Sprinklr Modern Engagement
    8.2

    Support Rating

    Delighted
    Sprinklr Modern Engagement
    6.4

    In-Person Training

    Delighted
    Sprinklr Modern Engagement
    7.0

    Online Training

    Delighted
    Sprinklr Modern Engagement
    8.4

    Implementation Rating

    Delighted
    Sprinklr Modern Engagement
    9.0

    Scalability

    Delighted
    Sprinklr Modern Engagement
    8.2

    Add comparison