What users are saying about
8 Ratings
8 Ratings
8 Ratings
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Score 9.7 out of 100
8 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Deputy

Deputy is very well suited to clocking in for remote work, as employees can just use their phone. A clock in terminal is available to use, but we don't use that. Phone clocking in may not be the best option for sites with more limited oversight.
Christopher Cantrall | TrustRadius Reviewer

Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Pros

Deputy

  • Easy timesheet entry and submittal
  • Easy export to payroll provider
  • Easy to copy and paste shifts when scheduling
  • Easy for employees to swap shifts or claim open shifts
Sander Kallshian | TrustRadius Reviewer

Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Cons

Deputy

  • Removing an employee can be made easier. When shifts are scheduled for that employee it will make you manually delete all of the future shifts versus just opening them all.
  • Customer service is terrible, when there is an issue you might not hear back for awhile if at all.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Usability

Deputy

Deputy 9.0
Based on 1 answer
Timesheet tools often don't have the best usability for an outsider. Deputy bucks that trend. Everything is clean and simple in layout, and functionality is easy to identify. You don't have to waste too much time trying to find the tools you need.
Christopher Cantrall | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Support Rating

Deputy

Deputy 10.0
Based on 1 answer
Deputy support is quick and responsive. We honestly haven't needed to reach out to their support much at all, but their live chat has been great in rare instances where we need some help.
Christopher Cantrall | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Alternatives Considered

Deputy

Deputy allows for a more personalized user experience than Kronos. Notifies workers of their personal schedule for the following weeks (input by a manager). It allows users to view the work schedule of others on their team for that day, which can enable shift-swapping requests more easily.
Daniel Sale | TrustRadius Reviewer

Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Return on Investment

Deputy

  • Reduced payroll processing time greatly
  • Reduced need for manager editing of timesheets because employees can do it themselves before submittal.
  • Reduced confusion about shifts and schedule changes
Sander Kallshian | TrustRadius Reviewer

Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Screenshots

Pricing Details

Deputy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Deputy Editions & Modules

Edition
Scheduling Only$11
Scheduling, Time and Attendance$31
Enterprise$81
  1. per user
Additional Pricing Details

Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Teleopti WFM Editions & Modules

Additional Pricing Details

Add comparison