Detrack vs. Motive

As a trainer for the use of the software, it was surprisingly easy to explain to the final users how the software works, and being able to do that shorted the time for the theory training and left more room for the practical training, as for the actual use of the software it's very well suited to do what is meant to do, tracking is easy, implementation is fast, honestly teaching it was a breeze.

Incentivized

The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.

Incentivized

• Easy implementation
• Excellent tracking
• Variety of payment methods
• Friendly interface

Incentivized

• The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
• The integration with our dispatch (TMS) software is flawless with nice features.
• The total safety options are very robust. Our insurance carrier loves what we are reporting to them.

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• I had issues with adding another company to my fleet to track them while they were driving for my company.
• I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues.

Incentivized

There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.

Incentivized

Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• Level of compliance has increased significantly from paper logs
• Saves driver time in completing daily logs
• Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app