Likelihood to Recommend
It is appropriate in all scenarios. It is perfect to connect with the database. Actually, nothing to dislike in functionality and performance. It is stand-alone and doesn't need any additional application to be installed.
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Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review Pros Far less connection failures. We had a lot of failures with the tool that we were using before. High performance and new features are really useful. Direct mode connectivity seems to make the difference that was very much needed. Works very well with Oracle Database 10g. Read full review Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers. Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver! Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site. Read full review Cons User Interface could be better. Error Messages and error handling could be improved to be more relevant and specific. Availability. Read full review The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool. A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed. Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority. Read full review Likelihood to Renew
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
Read full review Usability
Overall it's going great. Hoping it can reach very good heights soon.
Read full review Reliability and Availability
We have only had one instance where the platform went down in the time we have been using it.
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Support has been great so far but still, it could be better.
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They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Read full review In-Person Training
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review Implementation Rating
Implementation went fairly smoothly.
Read full review Alternatives Considered
Devart Driver ODBC for
is best with no known issues. It is stand-alone. It supports SSH/SSL communication. supports HTTP / HTTPS tunneling. It is available for a variety of operating systems like Windows, Mac, and Linux. It is available for 32-bit and 64-bit environments. It supports all renowned programming languages. it supports multiple languages. It allows various data types.
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When I think of
products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as
in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind.
helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review Return on Investment Our organization has been largely moving into agile development life cycle and continuous integration is a key towards agile success. Automation is the first step towards continuous integration. We are really happy using Devart as a part of our automation engineering. It definitely contributes towards overall success. We are trying to extend the usage. The development team has also shown interest towards the usage. This is a cost effective tool. It is worth the price. Read full review It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency Content creation is very easy on the tool It also stores the versions of the processes making it easy to roll back a version if needed Read full review ScreenShots Devart ODBC Driver Screenshots