Dialpad Ai Sales Center vs. Outplay

-I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry

Incentivized

Great if you have thousands of contacts that need to be called and emailed in sales and marketing. Great at sequence building.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Calling interface - RingCentral and Twilio
• Templates for emails and calling scripts
• Automated and manual emailing cadences

Incentivized

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• LinkedIn connectivity
• Interface with ATS (CRM) is a bit cludgy
• Can get overly complicated

Incentivized

We love using Dialpad and will continue to use it

Timely response and informative

Incentivized

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

Cheaper alternative than Outreach, although outreach integrates Linkedin better More robust than Interseller, particularly with regard to manual steps and integration with our CRM

Incentivized

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• Postiive impact: contacting prospects in an organized fashion
• Negative: Hard to set up sometimes, as well as recover from issues that need a restart of sequences
• Learning curve is a bit steep for many

Incentivized