Dialpad Ai Sales Center vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Sales Center
Score 8.9 out of 10
N/A
Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just-in-time coaching, and support for a range of headsets and phones. The product was launched in 2019.N/A
PhoneBurner
Score 5.4 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Pricing
Dialpad Ai Sales CenterPhoneBurner
Editions & Modules
No answers on this topic
Unlimited - 1 user
$149.00
per user, per month
Offerings
Pricing Offerings
Dialpad Ai Sales CenterPhoneBurner
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
Dialpad Ai Sales CenterPhoneBurner
Top Pros
Top Cons
Features
Dialpad Ai Sales CenterPhoneBurner
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Dialpad Ai Sales Center
8.4
13 Ratings
12% above category average
PhoneBurner
7.4
8 Ratings
0% below category average
Contact preview7.713 Ratings8.68 Ratings
Dialer-CRM integration9.011 Ratings6.77 Ratings
Call notes & tags8.511 Ratings5.87 Ratings
Automatic call logging8.512 Ratings8.78 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Dialpad Ai Sales Center
8.0
13 Ratings
2% above category average
PhoneBurner
9.2
8 Ratings
16% above category average
Outbound dialing8.513 Ratings9.08 Ratings
Inbound routing8.613 Ratings8.94 Ratings
Custom caller ID6.812 Ratings9.07 Ratings
Click-to-call8.512 Ratings9.36 Ratings
Recorded voicemail drop8.512 Ratings9.87 Ratings
Dialer contact import7.711 Ratings9.47 Ratings
Campaign & list management7.810 Ratings9.47 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Dialpad Ai Sales Center
8.6
13 Ratings
9% above category average
PhoneBurner
9.2
8 Ratings
16% above category average
Follow-up calls8.712 Ratings9.47 Ratings
Dialer reporting & analytics8.213 Ratings8.78 Ratings
Dialer compliance8.811 Ratings9.47 Ratings
Best Alternatives
Dialpad Ai Sales CenterPhoneBurner
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.7 out of 10
Revenue.io
Revenue.io
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai Sales CenterPhoneBurner
Likelihood to Recommend
9.3
(14 ratings)
6.5
(8 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.3
(3 ratings)
Support Rating
-
(0 ratings)
8.6
(5 ratings)
User Testimonials
Dialpad Ai Sales CenterPhoneBurner
Likelihood to Recommend
Dialpad
It's great to be able to call a client or other coworkers through my computer and not have to worry about where my phone is and if it's charged. I wish the texting functionality was more robust. I would like to see past chat or call history when searching a number before calling again, instead, it only pops up after the call has begun.
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PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
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Pros
Dialpad
  • The auto call record features works great
  • The Auto transcript using the VI is a cool feature
  • The built in caller ID and previous call history all in a glance.
  • Setting status for availability or next availability.
  • A number of integration to other internet services. BTM is one of them.
  • Always updating and adding new features
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PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
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Cons
Dialpad
  • The transcript of Voice intelligence AI works good but can be improved
  • When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
  • Sometimes I encountered Voice delay even when with good internet connection
  • Rest everything seems fine. Dialpad has everything we need.
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PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
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Likelihood to Renew
Dialpad
We love using Dialpad and will continue to use it
Read full review
PhoneBurner
No answers on this topic
Usability
Dialpad
No answers on this topic
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
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Support Rating
Dialpad
No answers on this topic
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
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Alternatives Considered
Dialpad
Google Voice is more affordable but has fewer options for customization. We needed Dialpad Sell to be able to route calls appropriately and the price was better for our needs. Google Voice is great for a one-line, one-number account to have a business line on your same personal cell phone so it separates out who is calling from where.
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PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
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Return on Investment
Dialpad
  • It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
  • I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues
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PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
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ScreenShots

PhoneBurner Screenshots

Screenshot of Intelligently and automatically distribute leads to a teamScreenshot of Dial up to 80 contacts per hour with its interface.Screenshot of Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline.Screenshot of Automatically distribute leads to the sales team using customizable rules.Screenshot of Create detailed reports to track agent and team performance using real-time and historical analytics.Screenshot of Customize dialer buttons to perform any desired actions based on any call result. Leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.