What users are saying about
67 Ratings
67 Ratings
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Score 8.6 out of 100
12 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Drift

Drift makes it easy for us to feed the right information to the right people based on their intent, and it makes the whole experience simple and fast. It’s helped deliver the competitive advantage and brand experience we were striving for. If you’re not ready to innovate on the way you approach marketing, sales, and customer experience then it may not be for you.
Adrian Cohn | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant is well suited if:- The user is a competent programmer with plenty of time to learn the framework.- They are familiar with JSON and have the means to generate JSON structures efficiently and cleanly.Less well suited if:- The expectations of creating a chatbot are not well managed, this is not a "simple" task.
Anonymous | TrustRadius Reviewer

Pros

Drift

  • Chatbot builder. The new builder Drift recently came out with is very user-friendly and intuitive.
  • Integrations. We integrate Drift with Salesforce and Hubspot. After a lot of testing and mini failures, we finally figured it out and everything works seamlessly.
  • Content. Drift's marketing is the best out there, and I always draw inspiration from their "human" approach to our marketing content. As a customer, I am kept up to date on product releases as well as industry leader knowledge reports to keep our company's marketing relevant, helpful, and engaging.
Rachel Green | TrustRadius Reviewer

IBM Watson Assistant

  • You can create unlimited intent, entity and dialogue to segregate the questions in various groups, capture information and respond correctly. Example: if the visitors want to know about a service that the company offers. You can create intent with all variation of questions, capture necessary information for example industry, size, problems etc, and then respond correctly.
  • You can train Watson Assistant within minutes and test the response.
Anonymous | TrustRadius Reviewer

Cons

Drift

  • The all vertical work flow is tough to visualize at times. It gets a bit messy.
  • Getting a fair distribution of leads to all of the reps has been a struggle.
  • It can be tough to test in a timely matter.
Mike Thompson | TrustRadius Reviewer

IBM Watson Assistant

  • I'd like to see improved metrics on usage. I'd like to see more about what incoming texts are having difficulty being mapped to an intent.
  • A lot of virtual agents have overlap in so many areas, I'd like to see improved and broader additions to the intent catalog Watson provides so I don't need to program them.
  • I'd like to see Watson assist users with possible areas of intents that are being asked, but not covered in your dialog.
Keegan Gladstone | TrustRadius Reviewer

Likelihood to Renew

Drift

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

Drift

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Drift

Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're trying to do too many things - like Email Sequences and Account Based Marketing for example. It would be great to see data in 12 months on how that experiment of theirs is helping the customers.
Ankurman Shrestha | TrustRadius Reviewer

IBM Watson Assistant

Discovery is an NLP tool best suited to the scenario where you need to look for information in documents rather than conversation-type interaction.
Gustavo Reis | TrustRadius Reviewer

Return on Investment

Drift

  • Drift has allowed us to capture more MQLs since we started using it.
  • Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
  • Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • I can easily say it is the best you can have right now at affordable prices and you can try a free trial.
  • No programming skills needed, easy to learn and adapt.
  • Easy to manage and analyze your service.
Anonymous | TrustRadius Reviewer

Pricing Details

Drift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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