ECM XD vs. Square 9 Softworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECM XD
Score 9.9 out of 10
N/A
Cloud-Based Digital Platform for Managing Enterprise Content ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.N/A
Square 9 Softworks
Score 9.8 out of 10
N/A
For document-intensive companies looking to improve business efficiency, Square 9 Softworks develops solutions for process automation that aim to drive increased productivity across all business applications.
$250
per month 5 users
Pricing
ECM XDSquare 9 Softworks
Editions & Modules
No answers on this topic
Square 9 Process Automation Essentials
$50
per month per user (5 User Minimum)
Square 9 Digital Transformation Essentials
$68
per month per user (5 User Minimum)
Square 9 Enterprise Essentials
$75
per month per user (10 User Minimum)
Offerings
Pricing Offerings
ECM XDSquare 9 Softworks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact Xybion for more information.Offered via a three-tier pricing model that allows customers to scale their solution up or down based on the changing needs of their organization. Pricing excludes professional services and implementation fees
More Pricing Information
Community Pulse
ECM XDSquare 9 Softworks
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ECM XDSquare 9 Softworks
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.7 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.6 out of 10
MSB Docs
MSB Docs
Score 9.4 out of 10
Enterprises
MediaValet
MediaValet
Score 9.6 out of 10
Conga Composer
Conga Composer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECM XDSquare 9 Softworks
Likelihood to Recommend
9.0
(1 ratings)
9.8
(59 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(7 ratings)
Usability
-
(0 ratings)
7.6
(5 ratings)
Availability
-
(0 ratings)
7.3
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
9.0
(1 ratings)
8.3
(26 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
6.4
(3 ratings)
Ease of integration
-
(0 ratings)
4.5
(2 ratings)
Product Scalability
-
(0 ratings)
7.3
(2 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
ECM XDSquare 9 Softworks
Likelihood to Recommend
Xybion
ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
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Square 9 Softworks
I don't recall a period of time when we couldn't access our data in the Square 9 cloud. The software works really well. I can't remember the last time I had to submit a support ticket. While we were working on the project, the technicians were great at utilizing software like ScreenConnect and Calendly to complete tasks.
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Pros
Xybion
  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
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Square 9 Softworks
  • It's easy to design a form - many featured features allow you to create what you need.
  • The workflows allow you to set conditions to take it in different directions based on the request - such as skipping approval levels.
  • You do not have to be a programmer to design a form and workflow (although similar skills are needed).
  • It's not hard to check on the status of a user request (form submission).
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Cons
Xybion
  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
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Square 9 Softworks
  • The functionality is great but it can be a bit overwhelming. There's so much you can do that it's hard to remember how to do it - even if they've reviewed it with you and left themselves available for follow up. I don't want to necessarily have to take a class to learn how to use the product in full.
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Likelihood to Renew
Xybion
No answers on this topic
Square 9 Softworks
We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.
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Usability
Xybion
No answers on this topic
Square 9 Softworks
Not sure if 10 is favorable or not, but this is supposed to be an unfavorable rating. I find that the solution lacks intuitiveness that should be inherent. I liken it to a large stack of papers and you have to be creative in finding what you want.
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Reliability and Availability
Xybion
No answers on this topic
Square 9 Softworks
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
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Performance
Xybion
No answers on this topic
Square 9 Softworks
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
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Support Rating
Xybion
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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Square 9 Softworks
Support is always extremely helpful and responsive. Whenever we have a question, it is simple contacting them and also setting-up an appointment, if necessary. Scheduling the appointment is easy and they are willing to talk on the phone, which is not always true with software companies. Their report support tools are also really east to use.
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In-Person Training
Xybion
No answers on this topic
Square 9 Softworks
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
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Implementation Rating
Xybion
No answers on this topic
Square 9 Softworks
I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.
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Alternatives Considered
Xybion
No answers on this topic
Square 9 Softworks
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
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Scalability
Xybion
No answers on this topic
Square 9 Softworks
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
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Return on Investment
Xybion
  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
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Square 9 Softworks
  • Elimination of all filing activities, labor $$$ of at least $20,000 per year.
  • Elimination of file cabinets, retention management, boxing and storage, purging and shredding... again, thousands of dollars of savings
  • Estimate that we paid for the software in the 1st year and would never go backward to our old processes
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ScreenShots

Square 9 Softworks Screenshots

Screenshot of GlobalSearch, which allows users to organize and sort documents based on extracted dataScreenshot of automated data extraction from documents using Square 9's AI-powered extraction tool, TransformAI.Screenshot of GlobalCapture, which is used to build workflows and automatically assign tasks to users.Screenshot of a front-facing Portal for new hires and applicants. This lets them fill out important employee documents such as job application, Direct Deposit and W-4 forms.Screenshot of the hiring and onboarding portal, where new hire documentation is completed.Screenshot of GlobalForms, which has new hire government forms such as I-9 and W-4 forms.