Esker vs. FreshBooks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Esker
Score 9.9 out of 10
N/A
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A
FreshBooks
Score 7.8 out of 10
Small Businesses (1-50 employees)
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
$21
per month
Pricing
EskerFreshBooks
Editions & Modules
No answers on this topic
Lite
$21
per month
Plus
$38
per month
Premium
$65
per month
Select
Custom Pricing
Offerings
Pricing Offerings
EskerFreshBooks
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount for annual pricing.
More Pricing Information
Features
EskerFreshBooks
Customization
Comparison of Customization features of Product A and Product B
Esker
-
Ratings
FreshBooks
8.7
35 Ratings
13% above category average
API for custom integration00 Ratings8.830 Ratings
Plug-ins00 Ratings8.526 Ratings
Security
Comparison of Security features of Product A and Product B
Esker
-
Ratings
FreshBooks
9.7
41 Ratings
17% above category average
Single sign-on capability00 Ratings10.01 Ratings
Role-based user permissions00 Ratings9.541 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Esker
-
Ratings
FreshBooks
7.2
57 Ratings
8% below category average
Dashboards00 Ratings8.557 Ratings
Standard reports00 Ratings8.455 Ratings
Custom reports00 Ratings4.82 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Esker
-
Ratings
FreshBooks
7.4
56 Ratings
3% below category average
Accounts payable00 Ratings7.741 Ratings
Accounts receivable00 Ratings9.155 Ratings
Cash management00 Ratings7.03 Ratings
Bank reconciliation00 Ratings7.02 Ratings
Expense management00 Ratings6.451 Ratings
Time tracking00 Ratings7.342 Ratings
Multi-currency support00 Ratings7.01 Ratings
Regulations compliance00 Ratings5.721 Ratings
Self-service portal00 Ratings9.13 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Esker
-
Ratings
FreshBooks
9.1
49 Ratings
17% above category average
Pricing00 Ratings8.539 Ratings
Order entry00 Ratings8.837 Ratings
Credit card processing00 Ratings8.941 Ratings
Cost of goods sold00 Ratings10.01 Ratings
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EskerFreshBooks
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Score 9.2 out of 10
Medium-sized Companies
MSB Docs
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Score 9.4 out of 10
Zoho Books
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Score 9.4 out of 10
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
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User Ratings
EskerFreshBooks
Likelihood to Recommend
10.0
(17 ratings)
7.3
(75 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(18 ratings)
Usability
5.5
(2 ratings)
9.1
(20 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.9
(10 ratings)
5.5
(11 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EskerFreshBooks
Likelihood to Recommend
Esker
Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
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FreshBooks
I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
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Pros
Esker
  • Esker makes automated invoice sending very easy
  • Esker tracks the sending of documents & records whether or not the message was successful
  • Esker offers various reports that can be very helpful
  • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
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FreshBooks
  • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
  • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
  • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
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Cons
Esker
  • We can't enter credit memos in Esker. Need to enter in SAP and then link.
  • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
  • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
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FreshBooks
  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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Likelihood to Renew
Esker
No answers on this topic
FreshBooks
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
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Usability
Esker
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
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FreshBooks
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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Reliability and Availability
Esker
No answers on this topic
FreshBooks
FreshBooks is easy to use and always works!
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Support Rating
Esker
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
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FreshBooks
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
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Implementation Rating
Esker
No answers on this topic
FreshBooks
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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Alternatives Considered
Esker
I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
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FreshBooks
FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
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Return on Investment
Esker
  • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
  • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
  • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
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FreshBooks
  • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
  • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
  • Financial reports meet the necessary USGAAP requirements.
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ScreenShots

FreshBooks Screenshots

Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking