Exclaimer vs. Xink

Well-Suited Scenarios: - Large Organizations: Exclaimer streamlines email signature management for brand consistency. - Customer Feedback - Compliance Industries: Great for businesses with strict email compliance needs. Less Appropriate Scenarios: Unnecessary for organizations not to prioritise branding or feedback via email signatures.

Incentivized

We use Xink for every client that has a team and wants to remain "on brand" with any email correspondence regardless with whatever device they are sending from, be it phone, tablet, laptop or desktop. We setup all our Xink instances so that it is "fully server side" which means the email signature is injected while in transit and appear correctly at the recipients end. It does get some getting used to when composing emails and there is no signature but a few tests create the confidence needed.

Incentivized

• Allows for easily customizing the templates for the signatures.
• Allows uploading custom logos or banners to be applied in the different signatures
• Allows assigning specific signatures to groups of users
• Connects easily with all Google Suite email accounts within the organization

Incentivized

• Centralised email signature platform.
• Email signature banner marketing tool.

Incentivized

• The signature block designer is a steep learning curve, but logical once you do understand it
• Submission of support tickets could be improved
• In rare instances where emails are generated using a third party, there can be issues relating to the from field not being set correctly that can cause crashes.

Incentivized

• Email signature creator is a little cumbersome when working with tablets.

Incentivized

We are very happy with exclaimer it runs 99.9% of the time without any issues. It also very easy to use and maintain and the design team are happy to use it as its so user friendly. When compared to how much time we used to spend updating banners exclaimer saves us hours. This more than justifies the cost and when it comes to renew we wont be thinking twice about doing so

Incentivized

In the order that I recall the setup process: Signature templates need to be set up (attribute mapping to AD) Office 365 connector needs to be set up (global admin needed and exclaimer engineer for guidance) Signature policies need to be set up (who gets which signatures) Office membership groups need to be setup (who in the org will use exclaimer) Members need to be added to those groups (user membership) Agents need to be deployed on the end-user hosts (local agent)

Incentivized

Never had any issues with availability during our outages.

Incentivized

I have to admit that there has been an odd occasion when the pages have taken a while to load. This is the exception rather than the rule.

Incentivized

I've only had one issue in 7 years where I needed to reach out to Exclaimer for support, but it was handled quickly and resolved my issue. No messing around to provide additional information. Just a quick solution to what I was facing which resolved the issue on the first go around.

Incentivized

Their primary method of support was via chat which is quite responsive and generally online. If it is outside their support time, support tickets are responded to within 24hrs. I also found the support docs helpful and relevant. They would have received a 10 if it wasn't for when we had a support query and it took a couple of different agents before the solution was found in an existing support doc. Would have though that all their agents would know their knowledge base a lot better.

Incentivized

Our implementation was relatively easy as we weren't cutting over from anything. We just got the software installed, set up the file share and got active directory set up. We got exsync on a scheduled task and it just worked. We built our templates and policies and it has always been relatively smooth.

Incentivized

We use customer thermometer to survey our customers, it is a good product although the multi user (login) licensing is puzzling - aren't we paying for the product in terms of thermometers - why should additional logins to review the results incur a cost?

Incentivized

We used to use Simprex, and evaluated quite a few other email signature platforms such as Rocketseed/Parrot Digital and Exclaimer. We found Xink simply worked! First time and every time. It was also very cost effective and as a re-seller being able to view all out clients in a single pane of glass was also very convenient.

Incentivized

Everything runs smoothly between us

Incentivized

you can easily design more than one signature and spit it among the organisation

Incentivized

We used the Design Template service; this was a very pleasant experience and the design team we in constant communication with us to ensure the templates were designed exactly to our remit.

Incentivized

• Exclaimer has allowed us to ensure that all signature data is correct - previously some users had the wrong telephone number in their email signature due to a typo, which meant lost business!
• Email signatures are now an excellent marketing tool
• Branding is now consistent across the board, increasing the level of trust.

Incentivized

• Pricing is very fair and enables it to be added to every mailbox without question.
• We are a reseller and also have the ability to view and administer all our clients/tenants under a single pane of glass which is very convenient.

Incentivized