Use Exclaimer for your Disclaimer.
October 26, 2022

Use Exclaimer for your Disclaimer.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

It is a legal requirement in the UK to have company information in an email when sending emails external to your company. These can be very complex when factoring in different departmental needs. Or email campaigns that target certain companies. Exclaimer makes these complex tasks very simple for even nontechnical staff.

Pros

  • Easily integrate with Office365.
  • Easily create and manage templates.
  • Licensing is very easy.
  • Support is exceptional.

Cons

  • The ability to create a bespoke User Data Sync Schedule would be handy.
  • We have certainly had an ROI, but it is hard to quantify as we don't have analytics with regard to the marketing campaigns we used.
  • It has ensured UK regulatory compliance.
  • We have certainly had an ROI within the IT department as it is centrally managed and so cuts down on admin tasks.
We haven't used all the functionality. However, we have used creating and scheduling different email signatures for different departments and customers for a specific period. This takes the leg work out of remembering when to start and, more importantly, when to finish the campaign. It's no good running a Christmas campaign and then forgetting to turn off the disclaimer after Christmas!
We haven't used or evaluated any other products. It came recommended, so we scheduled the demo, and everything from the price, ease of installation, maintenance, and creation of templates was so intuitive and obviously best of breed, along with their quality support. We were more than happy to move forward with Exclaimer.

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Before installing Exclaimer, some people simply created their own signatures and disclaimers. There was no consistency; most of them didn't look professional. What was worse was that some didn't even send a signature or disclaimer, which left the company open to all kinds of litigation. Installing and setting up Exclaimer ensured that everyone sent a consistent signature and disclaimer out. On top of that, we were able to do marketing campaigns for particular departments or to particular customers. I am unable to think of any scenarios where Exclaimer is not appropriate.

Using Exclaimer

15 - They represent the following departments, IT, Marketing and Business Development. IT from a setup and maintain point of view, Marketing from a consistency point of view to ensure everything is on brand and has the same look and feel and the Business Development team from a targeted campaign point of view.
5 - All the people who support Exclaimer in-house are in the IT department. Ranging from the Service Desk which supports the AD->AAD fields that contain the information to be populated in the signature/disclaimer, to the 2nd line support, who supports the mail flow rules and the templates rules.
  • Ensuring a signature and disclaimer are on all emails.
  • Ensuring consistency within the email signatures and disclaimer.
  • Central management of the templates.
  • I can't think of any I'm afraid.
  • We have requested a demo for the Power Ups.
We will 100% be renewing our Exclaimer license. Our license model is monthly, and as previously mentioned, we are extremely happy with Exclaimer for the two main priorities, price and functionality. Couple those two with the other nice-to-haves, good support, and ease of use, and it's a no-brainer to keep with Exclaimer.

Evaluating Exclaimer and Competitors

  • Price
  • Product Features
The functionality was the most important. After the demo, it was clear that Exclaimer fulfilled all our needs and then some.
When we did the evaluation, it was simply on the recommendation of a valued contact. This was almost ten years ago. Nowadays, we have a whole host of processes and procedures ranging from vendor onboarding questions to financial health checks. We would also have more than one vendor evaluated for such a project.

Exclaimer Implementation

The implementation was done in around an hour. There were no issues at all.
  • Implemented in-house
Change management was minimal - This wasn't a change. This was a new install and so simply followed Project rules.
  • There were no issues either small or significant.

Exclaimer Training

  • No Training
The product was indeed very easy to learn. We also took advantage of the Exclaimer Template design service. They created the templates for us, and we simply uploaded them into Exclaimer. From there, we made changes ourselves and so learned how to use the product.

Configuring Exclaimer

Exclaimer is extremely configurable in all different manner of ways, from the template design to mailing flow rules. It is very extensive but not at the expense of its useability or intuitiveness. It is so very user-friendly and can easily be learned and picked up.
Have a sandpit folder in which all the templates are pointed solely at a test group of users. Make any changes to the templates in this folder first and then test fully before making any amendments to the templates in the live folder.
No - there is no facility to customize the interface
No - we have not done any custom code
No.

Exclaimer Support

The support is excellent. There is telephone support if you require urgent P1 type of problems, or there is email support if it's less urgent. Both work just fine. One thing that strikes me is that, unlike most vendors, they suffer from support churn. I have spoken to the same support analysts a number of times over the last 5 or 6 years. I find them all to be very knowledgeable and polite. Indeed in some instances, actually trying to help out when it's clearly not an Exclaimer problem but rather an AD/AAD or sync issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Nope, we're on Standard support and have never had any issues with it.
We had an issue with data from an AD/AAD field not appearing in Exclaimer. The Exclaimer analyst proved to me it wasn't an Exclaimer issue by going into MSGraph and showing me that the data was missing there too. Rather than just say, "not an Exclaimer problem, goodbye," they stayed on the phone, and we went into AADConnect and double-checked everything in there, and did some testing. They went way above and beyond their remit. The problem didn't get resolved, but I was impressed that they even entertained assisting me with a product that wasn't anything to do with Exclaimer.

Using Exclaimer

Exclaimer is extremely intuitive. The entire setup and config of the Cloud offering is a very slick and quick process. Once set up you can use SSO to log on, which is much easier than having another account and password you have to remember. The creating and managing of email signatures and disclaimer templates is so simple, thanks to the drag-and-drop template builder.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Design Template.
  • Managing Mail Flow.
  • Integrating with M365.
  • There aren't any.

Exclaimer Reliability

It is very simple to scale this product up from licensing to templates.
Never had any issues with availability during our outages.
I have to admit that there has been an odd occasion when the pages have taken a while to load. This is the exception rather than the rule.

Integrating Exclaimer

We haven't integrated with any of these technologies.
We haven't integrated with other technologies.

Relationship with Exclaimer

The vendor is very easy to deal with and we have a good rapport with Exclaimer.
Post sales, the Vendor again was very easy to work with and very helpful.
We used the Design Template service; this was a very pleasant experience and the design team we in constant communication with us to ensure the templates were designed exactly to our remit.
We didn't really negotiate anything we simply went with the monthly, user, licensing, which gives us the flexibility of increasing or decreasing the license on a monthly basis.
As mentioned in the last question, we are billed monthly per user, and this suits us very well.
Not really, We're an SME I guess if you're a multi-national company, you can probably negotiate annual terms and save some money.

Upgrading Exclaimer

Yes - We moved from Exclaimer for Exchange to Exclaimer Cloud; this a very smooth process, and there was no downtime and no impact on users.
  • The cloud offering has more functionality.
  • The cloud offering means we don't have to keep upgrading the software.
  • possibly more/better analytics.
  • Some kind of reporting.
Yes - As mentioned previously we've move from Exclaimer for Exchange to Exclaimer Cloud

Comments

  • Jacob Spencer-Fry | TrustRadius Reviewer
    Jacob Spencer-Fry
    (Vendor Representative) commented 2 years ago
    Hi there, Thank you for providing such a great review. We are delighted that you are enjoy our email signature solution. Best wishes, Exclaimer

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